STANLEY Security Debuts New Vertical and Centralized Operations Team

  • Jul 16, 2015

STANLEY Security announced the establishment of its new Vertical & Centralized Operations (VOPS) team and supporting Network Operations Center. The combination of these entities is dedicated to providing an unparalleled installation and service experience for end-users in a wide range of vertical markets, locations and applications.  By bringing project management and execution to the highest standard of effectiveness and efficiency, the VOPS team provides tangible ROI and time-saving benefits to STANLEY’s vast network of customers, tailored to the specific needs of each respective vertical market.

Vertical & Centralized Operations Team

As part of the broader vertical market solutions division launched earlier this year, the VOPS team enables STANLEY Security to better serve its customers by offering optimized, highly intuitive and integrated security solutions to its focused end-users in a broad range of market applications. Along with STANLEY’s newly developed vertical market groups – established for the organization’s extensive commercial, retail, healthcare, government, corrections, education, financial, global and enterprise customers – the VOPS team delivers superior service through over 75 branch locations throughout North America, and is strengthened by a group of highly qualified professionals to offer broad customer support.

The expanded field services team focuses on bolstering design, application, installation and service processes, enabling enhanced productivity through comprehensive project management, as well as sales and operations connectivity that more seamlessly integrates differentiated, first-class technologies, solutions and services to STANLEY’s dynamic customer base. Bruce Riesterer has been appointed Vice President, Vertical & Centralized Operations for STANLEY Security to lead the credentialed team to directly respond to the needs of customers nationwide.

“STANLEY Security is committed to exceeding customer expectations. The Vertical & Centralized Operations team allows us to uphold this commitment, offering customers the maximum return on their security investments with the guidance of an experienced, accessible support team,” said Jim Cannon, president, STANLEY Security. “Bruce and his team are a highly valued addition to our overall security services offerings, able to identify the key needs and challenges associated with each vertical market to provide the best solution possible.”

The VOPS team provides operations support and scalable resources that drive results for customers and facilitate high-quality outcomes through the deployment of highly trained and certified Application Engineers, Design Engineers, National Account Program Managers, Project Managers and Partner Development associates. These experts are focused on driving consistency, seamless integration and innovative implementation of large-scale projects in customers’ locations.

Network Operations Center

In addition to cultivating supportive partnerships between customers and the dedicated members of the Vertical & Centralized Operations team, STANLEY’s world-class Network Operations Center (NOC) is designed to service end-users with numerous capabilities in order to bolster operational efficiencies and monitoring capabilities, including:

  • Ability to remotely commission and tune IP Video and Electronic Article Surveillance (EAS) systems upon installation;
  • Ability to remotely monitor and assess health of installed IP Video and EAS systems in real-time;
  • Ability to remotely diagnose and adjust IP Video and EAS systems in real-time;
  • Provide support 24 hours a day, 7 days a week, 365 days a year; and
  • Fully redundant power/data/telecommunications support.

As a key service offering for STANLEY customers, the NOC also offers support for off-hours installations and operational projects. The NOC expands the end-user’s service and support team as the first point of escalation for STANLEY technicians while on-site, able to assist with remote installations to reduce labor costs for the customer. The NOC can monitor the health of systems remotely and in real-time, notifying the customer if there is an issue before he or she even realizes it – minimizing down-time and, ultimately, loss. Invaluable troubleshooting, system tuning and maintenance can also all be performed remotely at the NOC to promote immediate, cost-effective relief should system maintenance be required.

“As customers continue to look for more ways to maximize their ROI, our remote service and diagnostic capabilities help them achieve those goals,” said Riesterer. “It is invaluable to a customer for STANLEY to not only proactively recognize an issue with a given system, but also be able to remotely fix it – saving them the time and cost of having a physical service call. Our clients depend on our ability to provide them solutions that make their operations more efficient and effective.”

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