STANLEY Security Debuts New Vertical and Centralized Operations Team

STANLEY Security announced the establishment of its new Vertical & Centralized Operations (VOPS) team and supporting Network Operations Center. The combination of these entities is dedicated to providing an unparalleled installation and service experience for end-users in a wide range of vertical markets, locations and applications.  By bringing project management and execution to the highest standard of effectiveness and efficiency, the VOPS team provides tangible ROI and time-saving benefits to STANLEY’s vast network of customers, tailored to the specific needs of each respective vertical market.

Vertical & Centralized Operations Team

As part of the broader vertical market solutions division launched earlier this year, the VOPS team enables STANLEY Security to better serve its customers by offering optimized, highly intuitive and integrated security solutions to its focused end-users in a broad range of market applications. Along with STANLEY’s newly developed vertical market groups – established for the organization’s extensive commercial, retail, healthcare, government, corrections, education, financial, global and enterprise customers – the VOPS team delivers superior service through over 75 branch locations throughout North America, and is strengthened by a group of highly qualified professionals to offer broad customer support.

The expanded field services team focuses on bolstering design, application, installation and service processes, enabling enhanced productivity through comprehensive project management, as well as sales and operations connectivity that more seamlessly integrates differentiated, first-class technologies, solutions and services to STANLEY’s dynamic customer base. Bruce Riesterer has been appointed Vice President, Vertical & Centralized Operations for STANLEY Security to lead the credentialed team to directly respond to the needs of customers nationwide.

“STANLEY Security is committed to exceeding customer expectations. The Vertical & Centralized Operations team allows us to uphold this commitment, offering customers the maximum return on their security investments with the guidance of an experienced, accessible support team,” said Jim Cannon, president, STANLEY Security. “Bruce and his team are a highly valued addition to our overall security services offerings, able to identify the key needs and challenges associated with each vertical market to provide the best solution possible.”

The VOPS team provides operations support and scalable resources that drive results for customers and facilitate high-quality outcomes through the deployment of highly trained and certified Application Engineers, Design Engineers, National Account Program Managers, Project Managers and Partner Development associates. These experts are focused on driving consistency, seamless integration and innovative implementation of large-scale projects in customers’ locations.

Network Operations Center

In addition to cultivating supportive partnerships between customers and the dedicated members of the Vertical & Centralized Operations team, STANLEY’s world-class Network Operations Center (NOC) is designed to service end-users with numerous capabilities in order to bolster operational efficiencies and monitoring capabilities, including:

  • Ability to remotely commission and tune IP Video and Electronic Article Surveillance (EAS) systems upon installation;
  • Ability to remotely monitor and assess health of installed IP Video and EAS systems in real-time;
  • Ability to remotely diagnose and adjust IP Video and EAS systems in real-time;
  • Provide support 24 hours a day, 7 days a week, 365 days a year; and
  • Fully redundant power/data/telecommunications support.

As a key service offering for STANLEY customers, the NOC also offers support for off-hours installations and operational projects. The NOC expands the end-user’s service and support team as the first point of escalation for STANLEY technicians while on-site, able to assist with remote installations to reduce labor costs for the customer. The NOC can monitor the health of systems remotely and in real-time, notifying the customer if there is an issue before he or she even realizes it – minimizing down-time and, ultimately, loss. Invaluable troubleshooting, system tuning and maintenance can also all be performed remotely at the NOC to promote immediate, cost-effective relief should system maintenance be required.

“As customers continue to look for more ways to maximize their ROI, our remote service and diagnostic capabilities help them achieve those goals,” said Riesterer. “It is invaluable to a customer for STANLEY to not only proactively recognize an issue with a given system, but also be able to remotely fix it – saving them the time and cost of having a physical service call. Our clients depend on our ability to provide them solutions that make their operations more efficient and effective.”

Featured

  • Gun Violence Report Finds Retail Spaces, K-12 Schools Most Targeted

    ZeroEyes, the creators of the only AI-based gun detection video analytics platform that holds the U.S. Department of Homeland Security SAFETY Act Designation, today announced the release of its annual Gun Violence Report, offering a deep dive into the landscape of gun-related incidents across the United States. This analysis extends beyond mass fatality events, providing a more nuanced understanding of when, where, and why shootings occur. Read Now

  • Agentic AI Will Revolutionize Cybercrime in 2025 According to New Report

    Malwarebytes, a provider in real-time cyber protection, recently released its 2025 State of Malware report, which reveals insight into the emergence of agentic artificial intelligence (AI), plus the year’s most prominent threats and cybercrime tactics. The report details a significant uptick in the number of known ransomware attacks, the total value of ransoms paid in 2024, and how IT teams can address them. Read Now

  • ESX 2025 Announces Expanded Schedule of Events

    ESX has announced its dynamic 2025 schedule, set to provide an unparalleled experience for professionals in the electronic security and life safety industry. Taking place June 16-19 at the Cobb Galleria Centre, this year’s event features an expanded lineup of educational sessions, hands-on workshops, inspiring main stage speakers, networking opportunities, and an engaging expo floor showcasing the latest technology. Read Now

  • City of New Orleans Launches NOLA Ready Public Safety App Before Super Bowl

    The City of New Orleans Office of Homeland Security and Emergency Preparedness (NOHSEP) is pleased to announce the official launch of the NOLA Ready Public Safety App, powered by Motorola Solutions. This new mobile application is designed to enhance public safety and emergency preparedness for both residents and visitors. All individuals planning to attend major events in New Orleans, including the Super Bowl, Mardi Gras, and other large gatherings, are encouraged to download the app. Read Now

New Products

  • EasyGate SPT and SPD

    EasyGate SPT SPD

    Security solutions do not have to be ordinary, let alone unattractive. Having renewed their best-selling speed gates, Cominfo has once again demonstrated their Art of Security philosophy in practice — and confirmed their position as an industry-leading manufacturers of premium speed gates and turnstiles.

  • Automatic Systems V07

    Automatic Systems V07

    Automatic Systems, an industry-leading manufacturer of pedestrian and vehicle secure entrance control access systems, is pleased to announce the release of its groundbreaking V07 software. The V07 software update is designed specifically to address cybersecurity concerns and will ensure the integrity and confidentiality of Automatic Systems applications. With the new V07 software, updates will be delivered by means of an encrypted file.

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols.