Partners in Focus with New Version of Milestone Online Customer Support Tool

  • Apr 07, 2016

Milestone Systems, the open platform company in IP video management software (VMS), announces updates to Milestone Customer Dashboard, an online system monitoring service. This service enables Milestone channel partners to obtain real-time system status of customer installations and proactively solve potential issues before interruptions to the customer's business.

Milestone Customer Dashboard receives continuous system updates from customer installations through Milestone Care Plus and an internet connection. The channel partner accesses the Customer Dashboard through their profile on Milestone's user-friendly partner portal. Partners have the freedom to access information anytime, anywhere so they remain updated even on the road.

Exceptionally positive market feedback from the partner community accelerated development and launch of new capabilities including:

Customized emails for focused response - System integrators can now customize email notifications regarding system errors so they are only notified about errors relevant to them.

Optimized system history - System integrators can now quantify the value of their service agreement by creating system uptime reports that document a particular system's maintenance history.

Better integration with other partner tools - The login credentials for Customer Dashboard are the same as the My Milestone account, which is used to access other resources such as lead management, Milestone partner news, and the event calendar.

The Customer Dashboard requires no set up, works automatically, and is compatible with all Milestone products as well as all models of Milestone Husky NVR's.

"This is another testimonial to our total dedication to our partner community and our joint customers. The Customer Dashboard update is an important step for us to further enable our partners to do world class service." says Janne Jakobsen, Vice President of Professional Products at Milestone Systems.

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