Partners in Focus with New Version of Milestone Online Customer Support Tool

Milestone Systems, the open platform company in IP video management software (VMS), announces updates to Milestone Customer Dashboard, an online system monitoring service. This service enables Milestone channel partners to obtain real-time system status of customer installations and proactively solve potential issues before interruptions to the customer's business.

Milestone Customer Dashboard receives continuous system updates from customer installations through Milestone Care Plus and an internet connection. The channel partner accesses the Customer Dashboard through their profile on Milestone's user-friendly partner portal. Partners have the freedom to access information anytime, anywhere so they remain updated even on the road.

Exceptionally positive market feedback from the partner community accelerated development and launch of new capabilities including:

Customized emails for focused response - System integrators can now customize email notifications regarding system errors so they are only notified about errors relevant to them.

Optimized system history - System integrators can now quantify the value of their service agreement by creating system uptime reports that document a particular system's maintenance history.

Better integration with other partner tools - The login credentials for Customer Dashboard are the same as the My Milestone account, which is used to access other resources such as lead management, Milestone partner news, and the event calendar.

The Customer Dashboard requires no set up, works automatically, and is compatible with all Milestone products as well as all models of Milestone Husky NVR's.

"This is another testimonial to our total dedication to our partner community and our joint customers. The Customer Dashboard update is an important step for us to further enable our partners to do world class service." says Janne Jakobsen, Vice President of Professional Products at Milestone Systems.

Featured

New Products

  • Camden CM-221 Series Switches

    Camden CM-221 Series Switches

    Camden Door Controls is pleased to announce that, in response to soaring customer demand, it has expanded its range of ValueWave™ no-touch switches to include a narrow (slimline) version with manual override. This override button is designed to provide additional assurance that the request to exit switch will open a door, even if the no-touch sensor fails to operate. This new slimline switch also features a heavy gauge stainless steel faceplate, a red/green illuminated light ring, and is IP65 rated, making it ideal for indoor or outdoor use as part of an automatic door or access control system. ValueWave™ no-touch switches are designed for easy installation and trouble-free service in high traffic applications. In addition to this narrow version, the CM-221 & CM-222 Series switches are available in a range of other models with single and double gang heavy-gauge stainless steel faceplates and include illuminated light rings.

  • Compact IP Video Intercom

    Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.”