Streamlining Arena Security

Industry Vertical

Streamlining Arena Security

Security should be sharing the limelight in a packed house

Frustrated with a faulty analog security setup, Chicago’s United Center set out to raise their technology standards and centralize operations through a network system. A host venue to about 225 major events annually, security staff no longer wanted to worry about equipment malfunctions so that they could maintain the venue’s chief goal: to create a safe environment for its spectators, performers and employees.

The arena streamlined its security operations, both through its deployed hardware of Axis network cameras and its in-house command center running a VMS platform. The security team now has a central location to dispatch calls, monitor any potential incidents on screen and make calls through the PA system.

Always a Packed House

Home to two historic sports franchises and a starstudded entertainment lineup year-round, the United Center is a renowned major venue located in the heart of downtown Chicago. The arena hosts over 80 home games for Chicago’s professional basketball and hockey teams, the Bulls and the Blackhawks, on top of countless music and performance acts throughout the year.

With such a busy schedule, the site’s security staff is not only charged with monitoring the flow of event attendees, ranging from 16,000 to 22,500 depending on the floor setup and capacity, but also operational teams entering and exiting the premises. When the space is being converted from an ice rink to a concert stage, numerous staff and employees from different organizations and production companies are constantly moving throughout. The United Center maintains their primary goal of creating a safe environment.

Shifting the Game Plan

The security staff at the United Center held concerns about their prior surveillance system for its unnecessary complications and poor quality. To scrap their old DVRs, the team transitioned to a fully networkcompatible system with help from Genetec.

Current count of cameras in and around the United Center has eclipsed 304, where security can monitor a selection of key areas, especially any potential entrance into the building. These critical locations include main gates, corridors and concourses, player entrances by the loading dock and parking lots. Areas with higher volumes of traffic are also under watch.

United Center implemented several fixed mini dome cameras in many of its concession stands and backstage areas that provide 360-degree views.

“We’re using those cameras in certain areas where before, I would have had to use four fixed cameras just to pick up that one space,” said Alex Hernandez, senior director of security at the United Center. “Now I only need one 360 camera and the job gets done. Those save me on licenses, they save me on camera counts.”

To filter through a busy scene on a game day, the United Center makes use of multiple PTZ cameras to monitor a wide scene while being able to pan and zoom in to an area of interest if needed. Specifically, highspeed PTZs are deployed outdoors to keep an eye on parking lots and the surrounding area in 1080p quality.

Depth Chart of Cameras

Considering the mix of the arena’s indoor and outdoor needs both during the day and at night, the United Center works side-by-side with Convergint Technologies to pinpoint a solution to each unique scenario. When it came to securing a new building addition on the east side of the venue, Hernandez called on Convergint for support on the new installations.

“We sat down before the new addition was finished,” said Greg Kubacki, vice president of Convergint Technologies. “Because of the flexibility and the styles and camera types that Axis offers, we were able to pick and choose within just that one manufacturer’s realm to meet the different needs in different areas. For the vault areas, the wide open areas, the retail areas and the exterior parking lot views.”

Collaboration on the system has been key, as the United Center’s IT group continues to do a sizable amount of the cabling work while Convergint steps in as a helpful asset throughout the process.

“We work well with Convergint in ordering all of the cameras and equipment,” Hernandez said. “They come out and do software upgrades and work with our tech department to make sure everything is running smoothly.”

Committing to a Strategy

Challenges faced by the United Center come in all forms, from operational to security and public safety. The administrative staff is able to use the system to confirm time and attendance of employees. Dockworkers verify delivery times in case of any discrepancies. Loss prevention is always a concern with a main team store and tens of retail and merchandise kiosks throughout the arena.

With that, the United Center faced a decision in centralizing its security system, where it has decided to standardize on Axis as operations grow. “Now’s a perfect time,” Hernandez said. “We’re constructing several buildings, so we think, why not do it the right way now instead of having to go back?”

Prospects Down the Road

Though the venue deploys a number of Quad HD network cameras that take advantage of Axis’ Zipstream Technology, Hernandez has plans to add more cameras to the network that have that capability in order to continue saving on storage. Many of the fixed cameras throughout the concourses and seating bowl record on motion, though a selection do record continuously in high volume traffic spots, like employee entrances and main gates. This creates a need for added storage considering all of the newly installed equipment.

“Our goal is to get more storage by going with Zipstream-enabled cameras,” Hernandez said. “That is always a huge factor for us, to save on storage space.”

Additional target areas of consideration for future upgrades include the facility’s access control system, which Hernandez is aiming to centralize and connect into the Genetec platform.

With upcoming additions to the facility and ever-changing technologies, the United Center put itself on the fast track to long-term success by implementing a scalable system and focusing on future progress toward expanding its efforts.

This article originally appeared in the January 2017 issue of Security Today.


  • 12 Commercial Crime Sites to Do Your Research

    12 Commercial Crime Sites to Do Your Research

    Understanding crime statistics in your industry and area is crucial for making important decisions about your security budget. With so much information out there, how can you know which statistics to trust? Read Now

  • Boosting Safety and Efficiency

    Boosting Safety and Efficiency

    In alignment with the state of Mississippi’s mission of “Empowering Mississippi citizens to stay connected and engaged with their government,” Salient's CompleteView VMS is being installed throughout more than 150 state boards, commissions and agencies in order to ensure safety for thousands of constituents who access state services daily. Read Now

  • Live From GSX: Post-Show Review

    Live From GSX: Post-Show Review

    This year’s Live From GSX program was a rousing success! Again, we’d like to thank our partners, and IPVideo, for working with us and letting us broadcast their solutions to the industry. You can follow our Live From GSX 2023 page to keep up with post-show developments and announcements. And if you’re interested in working with us in 2024, please don’t hesitate to ask about our Live From programs for ISC West in March or next year’s GSX. Read Now

    • Industry Events
    • GSX
  • People Say the Funniest Things

    People Say the Funniest Things

    By all accounts, GSX version 2023 was completely successful. Apparently, there were plenty of mix-ups with the airlines and getting aircraft from the East Coast into Big D. I am all ears when I am in a gathering of people. You never know when a nugget of information might flip out. Read Now

    • Industry Events
    • GSX

Featured Cybersecurity


New Products

  • ResponderLink


    Shooter Detection Systems (SDS), an company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols. 3

  • Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

    Connect ONE®

    Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation. 3

  • Camden CV-7600 High Security Card Readers

    Camden CV-7600 High Security Card Readers

    Camden Door Controls has relaunched its CV-7600 card readers in response to growing market demand for a more secure alternative to standard proximity credentials that can be easily cloned. CV-7600 readers support MIFARE DESFire EV1 & EV2 encryption technology credentials, making them virtually clone-proof and highly secure. 3