Moni Smart Security Introduces Customer Bill of Rights

MONI Smart Security, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA) is striving to make customer service and open communication with consumers the home security industry’s top priority. The company today announced a new Customer Bill of Rights to provide unmatched transparency into its communications commitment to customers, including consumer feedback mechanisms, contract policies and response times.

“We believe that consumers deserve greater transparency from the home security industry,” said Jeff Gardner, president and CEO of MONI. “For years, customer service in home security was defined by difficult to read contracts and aggressive sales tactics. When I took the helm at MONI 18 months ago, I challenged our company to lead a change in the way that consumers interact with their home security providers. After all, what makes a house a home are the people living within it. Our industry must be more focused on the people we serve.”

The MONI Customer Bill of Rights is designed to tell customers what to expect in their relationship with MONI. MONI makes the moments spent with MONI products, services and support teams positive ones, allowing customers to spend more time with the people and things that they care about the most. No other home security company has worked to simplify access to customer service policies in this manner.

“Contracts work both ways,” continued MONI’s Chief Customer Officer Jay Autrey. “We think that it is important for our customers to know exactly what to expect from us in every interaction. Our customers’ safety is critical to us, but so is their satisfaction. We believe that every home security provider should be as committed to customer service as they are to the delivery of cutting edge home security solutions.”

The full MONI Customer Bill of Rights can be found at: mymoni.com/BillOfRights. It details what to expect in the relationship between home security customer and provider, including:

  • Speed of response times
  • Access to local service and support
  • Transfer of service to a new address
  • Policy and contract details
  • Ease of contract cancellation
  • Customer feedback mechanisms

MONI’s focus on customer communication is why the company was recently ranked "Highest in Customer Satisfaction with Home Security Systems" by J.D. Power*. For more information about MONI and the full suite of smart, personalized home security solutions available, visit www.mymoni.com.


Featured

New Products

  • Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

    Connect ONE®

    Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

  • Automatic Systems V07

    Automatic Systems V07

    Automatic Systems, an industry-leading manufacturer of pedestrian and vehicle secure entrance control access systems, is pleased to announce the release of its groundbreaking V07 software. The V07 software update is designed specifically to address cybersecurity concerns and will ensure the integrity and confidentiality of Automatic Systems applications. With the new V07 software, updates will be delivered by means of an encrypted file.

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.