Moni Smart Security Introduces Customer Bill of Rights

MONI Smart Security, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA) is striving to make customer service and open communication with consumers the home security industry’s top priority. The company today announced a new Customer Bill of Rights to provide unmatched transparency into its communications commitment to customers, including consumer feedback mechanisms, contract policies and response times.

“We believe that consumers deserve greater transparency from the home security industry,” said Jeff Gardner, president and CEO of MONI. “For years, customer service in home security was defined by difficult to read contracts and aggressive sales tactics. When I took the helm at MONI 18 months ago, I challenged our company to lead a change in the way that consumers interact with their home security providers. After all, what makes a house a home are the people living within it. Our industry must be more focused on the people we serve.”

The MONI Customer Bill of Rights is designed to tell customers what to expect in their relationship with MONI. MONI makes the moments spent with MONI products, services and support teams positive ones, allowing customers to spend more time with the people and things that they care about the most. No other home security company has worked to simplify access to customer service policies in this manner.

“Contracts work both ways,” continued MONI’s Chief Customer Officer Jay Autrey. “We think that it is important for our customers to know exactly what to expect from us in every interaction. Our customers’ safety is critical to us, but so is their satisfaction. We believe that every home security provider should be as committed to customer service as they are to the delivery of cutting edge home security solutions.”

The full MONI Customer Bill of Rights can be found at: mymoni.com/BillOfRights. It details what to expect in the relationship between home security customer and provider, including:

  • Speed of response times
  • Access to local service and support
  • Transfer of service to a new address
  • Policy and contract details
  • Ease of contract cancellation
  • Customer feedback mechanisms

MONI’s focus on customer communication is why the company was recently ranked "Highest in Customer Satisfaction with Home Security Systems" by J.D. Power*. For more information about MONI and the full suite of smart, personalized home security solutions available, visit www.mymoni.com.


Featured

  • It Always Rains in Florida

    Over the years, and many trips to various cities, I have experienced some of the craziest memorable things. One thing I always count on when going to Orlando is a massive rainstorm after the tradeshow has concluded the first day. Count on it, it is going to rain Monday evening. Expect that it will be a gully washer. Read Now

    • Industry Events
  • Live from GSX 2024 Preview

    It’s hard to believe, but GSX 2024 is almost here. This year’s show runs from Monday, September 23 to Wednesday, September 25 at the Orange County Convention Center in Orlando, Fla. The Campus Security Today and Security Today staff will be on hand to provide live updates about the security industry’s latest innovations, trends, and products. Whether you’re attending the show or keeping tabs on it from afar, we’ve got you covered. Make sure to follow the Live from GSX page for photos, videos, interviews, product demonstrations, announcements, commentary, and more from the heart of the show floor! Read Now

    • Industry Events
  • Elevate Your Business

    In today’s dynamic business environment, companies specializing in physical security are constantly evolving to remain competitive. One strategic shift these businesses can make to give them the advantage is a full or partial transition to a recurring revenue model, popularly called a subscription service. This approach will bring numerous benefits that not only enhance business stability but also improve customer relationships and drive innovation. Recurring monthly revenue (RMR) or recurring annual revenue (RAR) are two recurring cadence choices that work simply and effectively. Read Now

  • Playing a Crucial Role

    Physical security technology plays a crucial role in detecting and preventing insider cybersecurity threats. While it might seem like a stretch to connect physical security with cyber threats, the two are closely intertwined. Here’s how physical security technology can be leveraged to address both external and internal threats. Read Now

Featured Cybersecurity

Webinars

New Products

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.” 3

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols. 3

  • EasyGate SPT and SPD

    EasyGate SPT SPD

    Security solutions do not have to be ordinary, let alone unattractive. Having renewed their best-selling speed gates, Cominfo has once again demonstrated their Art of Security philosophy in practice — and confirmed their position as an industry-leading manufacturers of premium speed gates and turnstiles. 3