Genetec Expands Security Center SaaS With Launch of Operations Center

Genetec Inc. today announced the launch of Operations Center, a cloud-based work management solution designed specifically for physical security operations. Available as part of Security Center SaaS, or as a standalone product, this new solution is specifically designed for security operations professionals and will revolutionize the way physical security teams collaborate, communicate, and manage their tasks.

Genetec™ Operations Center addresses the operational challenges faced by Security Operations teams, which often rely on spreadsheets or disconnected work management tools designed for IT or other departments. These fragmented systems can impede their efficiency and collaboration. Operations Center solves this by integrating security dispatching, work ticketing, and activity tracking into a single platform. This unified approach enables users to manage tasks more effectively, maintain real-time visibility of their operations, and collaborate seamlessly across teams.

"Security operations put in substantial effort to guarantee a secure day, one where everything runs smoothly without anyone noticing. Yet, they frequently lack the necessary tools for effective performance," said Christian Morin, Vice President of Product Engineering, Genetec Inc. "Operations Center was created in close collaboration with security professionals specifically for their use. It aims to break down silos and enhance security operations, enabling them to work more efficiently and collaborate effectively across the organization."

Chris Autry, Managing Director at Brigham Young University—a major US university with over 30,000 students and a complex security infrastructure—has adopted the solution in his practice: “Before Operations Center, each of our security divisions managed information separately, making collaboration difficult. Now, with nine departments and over 200 personnel using Operations Center, we’ve greatly improved communication, fostered better collaboration, and facilitated valuable knowledge sharing across our entire security team.”

Operations Center is more than just a task management tool: it’s a comprehensive solution that is designed to better manage resources and assets. It is built to enhance every aspect of security operations through an intuitive web and mobile interface that connects teams globally. Tasks and projects are managed on customizable boards that visually represent workflow stages, offering a clear overview of progress and enhancing situational awareness for real-time collaboration. This ensures that the right person, equipped with the right tools, is assigned to the right task, thereby improving efficiency and the quality of work.

By providing a detailed checklist for each task, Operations Center helps guide security officers in the field to their next tasks, whether it is dispatching patrols or responding to incidents, while automatically letting their supervisors know about their progress, status, and location.

Supervisors can audit and generate reports on individual incidents, entire shifts, or team performance, with all activities logged in real-time, even off-site. Leadership has immediate access to key performance indicators (KPIs) and statistics through their mobile app, eliminating the need for manual data entry. This streamlined access supports more informed, strategic decision-making and drives continuous efficiency improvements across the department.

Operations Center is fully customizable to meet the unique needs of any organization. It scales effortlessly, supporting teams of all sizes and adapting to various workflows, processes, and reporting requirements while ensuring privacy by design.

Featured

  • Data Driven, Proactive Response

    As cities face rising demands for smarter policing and faster emergency response, Real Time Crime Centers (RTCCs) are emerging as essential hubs for data-driven public safety. In this interview, two experts with deep field experience — Ross Bourgeois of New Orleans and Dean Cunningham of Axis Communications — draw on decades of operational, leadership and technology expertise to share how RTCCs are transforming public safety through innovation, interagency collaboration and a relentless focus on community impact. Read Now

  • Integration Imagination: The Future of Connected Operations

    Security teams that collaborate cross-functionally and apply imagination and creativity to envision and design their ideal integrated ecosystem will have the biggest upside to corporate security and operational benefits. Read Now

  • Smarter Access Starts with Flexibility

    Today’s workplaces are undergoing a rapid evolution, driven by hybrid work models, emerging smart technologies, and flexible work schedules. To keep pace with growing workplace demands, buildings are becoming more dynamic – capable of adapting to how people move, work, and interact in real-time. Read Now

  • Trends Keeping an Eye on Business Decisions

    Today, AI continues to transform the way data is used to make important business decisions. AI and the cloud together are redefining how video surveillance systems are being used to simulate human intelligence by combining data analysis, prediction, and process automation with minimal human intervention. Many organizations are upgrading their surveillance systems to reap the benefits of technologies like AI and cloud applications. Read Now

  • Right-Wing Activist Charlie Kirk Dies After Utah Valley University Shooting

    Charlie Kirk, a popular conservative activist and founder of Turning Point USA, died Wednesday after being shot during an on-campus event at Utah Valley University in Orem, Utah Read Now

New Products

  • A8V MIND

    A8V MIND

    Hexagon’s Geosystems presents a portable version of its Accur8vision detection system. A rugged all-in-one solution, the A8V MIND (Mobile Intrusion Detection) is designed to provide flexible protection of critical outdoor infrastructure and objects. Hexagon’s Accur8vision is a volumetric detection system that employs LiDAR technology to safeguard entire areas. Whenever it detects movement in a specified zone, it automatically differentiates a threat from a nonthreat, and immediately notifies security staff if necessary. Person detection is carried out within a radius of 80 meters from this device. Connected remotely via a portable computer device, it enables remote surveillance and does not depend on security staff patrolling the area.

  • Automatic Systems V07

    Automatic Systems V07

    Automatic Systems, an industry-leading manufacturer of pedestrian and vehicle secure entrance control access systems, is pleased to announce the release of its groundbreaking V07 software. The V07 software update is designed specifically to address cybersecurity concerns and will ensure the integrity and confidentiality of Automatic Systems applications. With the new V07 software, updates will be delivered by means of an encrypted file.

  • Compact IP Video Intercom

    Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.