Northborough Police Department Becomes First in Massachusetts to Go Live with ASAP Service -- Security Today

Northborough Police Department Becomes First in Massachusetts to Go Live with ASAP Service

Nov 05, 2025

The Northborough Police Department (NPD) has become the first law enforcement agency in Massachusetts to go live with the Automated Secure Alarm Protocol (ASAP) Service, a digital alarm service that automates the exchange of alarm information between alarm-monitoring companies and emergency communications centers (ECCs). NPD deployed ASAP View, a web-based solution that enables faster, more accurate alarm delivery directly to emergency communications personnel.

For Northborough, ASAP View provided a clear path to achieving the benefits of digital alarm delivery without requiring a direct Computer-Aided Dispatch (CAD) integration. The department selected the platform as a practical, infrastructure-friendly option that enabled them to receive alarm information electronically rather than by phone, eliminating transcription errors and delays common to voice calls.

“Our goal was to get alarm information into the hands of our telecommunicators as quickly and accurately as possible,” said Amie Bullard, communications and records supervisor, Northborough Police Department.

ASAP View is hosted on Amazon Web Services (AWS) and provides a secure, standards-based connection to alarm monitoring centers representing 80 percent of the market. The system reduces manual administrative calls, lightens dispatcher workload, and improves response times—turning what used to take minutes into seconds.

As of go-live, Rapid Response is transmitting alarms via ASAP Service to NPD, and more alarm monitoring centers are in queue to transmit soon. Developed through a partnership between the Association of Public-Safety Communications Officials (APCO) and The Monitoring Association (TMA), the Automated Secure Alarm Protocol (ASAP) enables faster, more accurate, and more informed emergency response — saving valuable minutes when every second counts.

Featured

UL Solutions Launches Artificial Intelligence Safety Certification Services

UL Solutions Inc., a global leader in safety science, today announced the launch of artificial intelligence (AI) safety certification services, enabling comprehensive assessments for evaluating the safety of AI-powered products. Read Now
- Artificial Intelligence
Ransomware Attacks Rise for the First Time in Six Months

Ransomware attacks have risen for the first time in six months, increasing by 28% month-on-month to 421 attacks. While overall attack volume remained below 500, the uptick may signal a renewed escalation heading into the year’s most active period for cyber criminals. Read Now
- Cybersecurity
Report: 47 Percent of Security Service Providers Are Not Yet Using AI or Automation Tools

Trackforce, a provider of security workforce management platforms, today announced the launch of its 2025 Physical Security Operations Benchmark Report, an industry-first study that benchmarks both private security service providers and corporate security teams side by side. Based on a survey of over 300 security professionals across the globe, the report provides a comprehensive look at the state of physical security operations. Read Now
- Guard Services
Identity Governance at the Crossroads of Complexity and Scale

Modern enterprises are grappling with an increasing number of identities, both human and machine, across an ever-growing number of systems. They must also deal with increased operational demands, including faster onboarding, more scalable models, and tighter security enforcement. Navigating these ever-growing challenges with speed and accuracy requires a new approach to identity governance that is built for the future enterprise. Read Now
- Cybersecurity
Eagle Eye Networks Launches AI Camera Gun Detection

Eagle Eye Networks, a provider of cloud video surveillance, recently introduced Eagle Eye Gun Detection, a new layer of protection for schools and businesses that works with existing security cameras and infrastructure. Eagle Eye Networks is the first to build gun detection into its platform. Read Now
- Active Shooter

Security Today eNews

Sign up today for essential industry news and product information that can help you stay afloat in the fast-paced world of security.

Email Address*Country*

Please type the letters/numbers you see above.

Webinars

Whitepapers

New Products

AC Nio

Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.
Automatic Systems V07

Automatic Systems, an industry-leading manufacturer of pedestrian and vehicle secure entrance control access systems, is pleased to announce the release of its groundbreaking V07 software. The V07 software update is designed specifically to address cybersecurity concerns and will ensure the integrity and confidentiality of Automatic Systems applications. With the new V07 software, updates will be delivered by means of an encrypted file.
HD2055 Modular Barricade

Delta Scientific’s electric HD2055 modular shallow foundation barricade is tested to ASTM M50/P1 with negative penetration from the vehicle upon impact. With a shallow foundation of only 24 inches, the HD2055 can be installed without worrying about buried power lines and other below grade obstructions. The modular make-up of the barrier also allows you to cover wider roadways by adding additional modules to the system. The HD2055 boasts an Emergency Fast Operation of 1.5 seconds giving the guard ample time to deploy under a high threat situation.