Remote Management Toolkit Designed To Improve Service, Reduce Impact Of Fuel Costs

  • Aug 22, 2008

Alarm.com, a provider of digital wireless and Web-enabled security technology for residential and small business customers, recently announced the AirFX Remote Toolkit -- a Web-based tool that lets security dealers program security system settings and troubleshoot many customer issues remotely, without the need for a truck roll.

“For Alarm.com dealers, AirFX is a powerful tool that can significantly reduce the volume of customer service issues that require a costly and time-consuming truck roll,” said Steve Trundle, president and CEO of Alarm.com. “And for customers, the benefits are equally dramatic: immediate response to system change requests, without the expense or inconvenience of having to schedule an on-site technician visit.”

Every Alarm.com security dealer can quickly and easily make programming changes through the Alarm.com Dealer Web site. Unlike other troubleshooting products, Alarm.com’s AirFX Remote Toolkit is completely wireless and Web-based. No software is necessary and no phone line or Internet connection to the customer’s security system is required. Alarm.com worked closely with GE Security to create this first-ever completely wireless remote management capability.

"We are committed to providing our partners with the latest intrusion detection technology to help them exceed their end user customers' expectations and grow their businesses," said Frank Pennisi, general manager, intrusion products, GE Security. "Thanks to our relationship with Alarm.com, and supporting innovation such as their AirFX Remote Toolkit, we are confident that is exactly what we are doing."

The AirFX Remote Toolkit extends Alarm.com’s commitment to delivering “always-on” home security and home monitoring to today’s on-the-go consumer, allowing dealers to execute a broad range of programming commands remotely via a secure online administrative portal, including:

Add or delete sensors.

Change sensor programming.

Change sensor names.

Change entry/exit delay settings.

Turn on/off panel beeps and chimes.

Adjust beep/speaker volume.

Turn on/off secure arming option.

Change central station reporting settings.

Diagnose and remotely troubleshoot other customer-reported problems .

“With high gas prices, now more than ever, dealers incur a significant cost whenever they have to dispatch a technician to the customer premises,” said Charles Kelly, president and CEO of Digital Security Integrators Inc., an Alarm.com dealer. “Since we started using Alarm.com’s AirFX, the volume of customer service issues requiring a truck roll has significantly fallen, enabling us to improve response time and enhance customer satisfaction.”

Featured

  • New Report Reveals Top Trends Transforming Access Controller Technology

    Mercury Security, a provider in access control hardware and open platform solutions, has published its Trends in Access Controllers Report, based on a survey of over 450 security professionals across North America and Europe. The findings highlight the controller’s vital role in a physical access control system (PACS), where the device not only enforces access policies but also connects with readers to verify user credentials—ranging from ID badges to biometrics and mobile identities. With 72% of respondents identifying the controller as a critical or important factor in PACS design, the report underscores how the choice of controller platform has become a strategic decision for today’s security leaders. Read Now

  • Overwhelming Majority of CISOs Anticipate Surge in Cyber Attacks Over the Next Three Years

    An overwhelming 98% of chief information security officers (CISOs) expect a surge in cyber attacks over the next three years as organizations face an increasingly complex and artificial intelligence (AI)-driven digital threat landscape. This is according to new research conducted among 300 CISOs, chief information officers (CIOs), and senior IT professionals by CSC1, the leading provider of enterprise-class domain and domain name system (DNS) security. Read Now

  • ASIS International Introduces New ANSI-Approved Investigations Standard

    • Guard Services

  • Cloud Security Alliance Brings AI-Assisted Auditing to Cloud Computing

    The Cloud Security Alliance (CSA), the world’s leading organization dedicated to defining standards, certifications, and best practices to help ensure a secure cloud computing environment, today introduced an innovative addition to its suite of Security, Trust, Assurance and Risk (STAR) Registry assessments with the launch of Valid-AI-ted, an AI-powered, automated validation system. The new tool provides an automated quality check of assurance information of STAR Level 1 self-assessments using state-of-the-art LLM technology. Read Now

  • Report: Nearly 1 in 5 Healthcare Leaders Say Cyberattacks Have Impacted Patient Care

    Omega Systems, a provider of managed IT and security services, today released new research that reveals the growing impact of cybersecurity challenges on leading healthcare organizations and patient safety. According to the 2025 Healthcare IT Landscape Report, 19% of healthcare leaders say a cyberattack has already disrupted patient care, and more than half (52%) believe a fatal cyber-related incident is inevitable within the next five years. Read Now

Most   Popular

New Products

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols.

  • Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

    Connect ONE®

    Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

  • QCS7230 System-on-Chip (SoC)

    QCS7230 System-on-Chip (SoC)

    The latest Qualcomm® Vision Intelligence Platform offers next-generation smart camera IoT solutions to improve safety and security across enterprises, cities and spaces. The Vision Intelligence Platform was expanded in March 2022 with the introduction of the QCS7230 System-on-Chip (SoC), which delivers superior artificial intelligence (AI) inferencing at the edge.