The “Secret Sauce” to Successful Security Product Development

When professionals in the security industry come together en masse, knowledge gained over years of experience is shared; however, the true "magic" is created when this knowledge creates "ah-ha" moments. I had a huge moment like this as I walked the floor of ISC West 2014.

I sat down with Robert Laughlin, president, Galaxy Control Systems and Rick Caruthers, executive vice president, Galaxy Control Systems, for a rather fun and candid conversation. Caruthers started the interaction by detailing how they are taking old security technology and evolving it into a cost-effective way of using existing infrastructure. As the conversation progressed, I saw Laughlin and Caruthers' eyes literally lit up as they described how they used out-of-the-box thinking to not only solve a client's security problem but to create a newer trend for the security industry.

Flextronics is the world's largest PC board manufacturers, employing 140,000 shift workers per shift per day. That's 280,000 people going into and out of a facility over a 24 hour period of time. There's bound to be some sort of security issue with that, right? Well, Galaxy Systems created a mobile card swiping device using their newly reclaimed security technology that is mounted on Flextronics' buses, used to transport workers to and from the facility. Workers simply wipe their ID card when entering the bus, enabling them to clock in but to be identified as well.

Due to the success of this, Flextronics came up with the idea of wanting a "muster station," a place where people gather during an emergency situation and swipe their ID card into a mobile reader, indicating that they are safe. Of course, Galaxy delivered as Flextronics sat back in awe, watching their idea become a reality.

"We listened and developed a portable reader that helps keep people safe," said Laughlin, proudly.

Taking the time to listen and apply out-of-the-box thinking, a customer's needs were met and a new trend of the muster station has now taken hold within the security industry.

Sometimes security solutions require out-of-the-box thinking as well as manufacturers who are willing to listen to gain valuable insight that guides the solution-creation process. Gathering this type of business intelligence allows end users to see their input and ideas come to life within the industry which creates valuable relationships that simply make security work.

About the Author

Ginger Hill is Group Social Media Manager.


  • 12 Commercial Crime Sites to Do Your Research

    12 Commercial Crime Sites to Do Your Research

    Understanding crime statistics in your industry and area is crucial for making important decisions about your security budget. With so much information out there, how can you know which statistics to trust? Read Now

  • Boosting Safety and Efficiency

    Boosting Safety and Efficiency

    In alignment with the state of Mississippi’s mission of “Empowering Mississippi citizens to stay connected and engaged with their government,” Salient's CompleteView VMS is being installed throughout more than 150 state boards, commissions and agencies in order to ensure safety for thousands of constituents who access state services daily. Read Now

  • Live From GSX: Post-Show Review

    Live From GSX: Post-Show Review

    This year’s Live From GSX program was a rousing success! Again, we’d like to thank our partners, and IPVideo, for working with us and letting us broadcast their solutions to the industry. You can follow our Live From GSX 2023 page to keep up with post-show developments and announcements. And if you’re interested in working with us in 2024, please don’t hesitate to ask about our Live From programs for ISC West in March or next year’s GSX. Read Now

    • Industry Events
    • GSX
  • People Say the Funniest Things

    People Say the Funniest Things

    By all accounts, GSX version 2023 was completely successful. Apparently, there were plenty of mix-ups with the airlines and getting aircraft from the East Coast into Big D. I am all ears when I am in a gathering of people. You never know when a nugget of information might flip out. Read Now

    • Industry Events
    • GSX

Featured Cybersecurity


New Products

  • Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

    Connect ONE®

    Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation. 3

  • A8V MIND

    A8V MIND

    Hexagon’s Geosystems presents a portable version of its Accur8vision detection system. A rugged all-in-one solution, the A8V MIND (Mobile Intrusion Detection) is designed to provide flexible protection of critical outdoor infrastructure and objects. Hexagon’s Accur8vision is a volumetric detection system that employs LiDAR technology to safeguard entire areas. Whenever it detects movement in a specified zone, it automatically differentiates a threat from a nonthreat, and immediately notifies security staff if necessary. Person detection is carried out within a radius of 80 meters from this device. Connected remotely via a portable computer device, it enables remote surveillance and does not depend on security staff patrolling the area. 3

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions. 3