Morse Watchmans Key Control Systems Improve Security at Wyndham Hamilton Park

Located in Florham Park, NJ, and offering convenient access to Newark Liberty International Airport, Wyndham Hamilton Park Hotel and Conference Center services guests in 219 rooms and 40 conference rooms. The hotel features more than 27,000 square feet of property and can support up to 400 people for conferences, events and special occasions.

As with every hotel, ensuring the comfort of guests is a top priority for the Wyndham Hamilton Park, making it crucial that staff address and correct any maintenance, cleaning or customer service issue as quickly as possible. Because effective communication plays a major role in achieving this goal, the hotel equips its staff with iPod Touch devices with an installed push-to-talk app during their shifts. However, having to identify and track down whoever has the key to access a particular area of the hotel can be a time-consuming obstacle to efficient resolution of issues that arise. The challenge is compounded if an iPod Touch is lost or if an employee forgets to return it at the end of his or her shift.

To solve potential problems and ensure guests’ needs are being met, the Wyndham Hamilton Park has deployed Morse Watchmans KeyWatcher key control and management systems. In addition to securing keys, Wyndham Hamilton Park has customized their KeyWatcher with locker modules to hold its iPod Touch devices. Specially implemented openings in the back of the cabinet accommodate power cords to allow the devices to be charged when they’re not in use.

The hotel primarily uses KeyWatcher to track missing or late keys and devices, which are stored in the cabinet and which employees can only access using their unique ID and PIN. Each KeyWatcher key control cabinet will not open until the system has verified that a particular user has permission to access a requested key, and the system automatically records all activity. If an item is missing or hasn’t been returned on time, security staff can be alerted and quickly determine who removed it, when it was removed and when it is due to be returned – a formerly time-consuming process with written sign-out logs or no logs at all.

According to Amy Wickenheisser, Wyndham Hamilton Park’s director of operations, in addition to allowing the hotel to streamline its maintenance and customer service operations, KeyWatcher has also improved security.

“To distribute keys in the past, we had to keep our security office staffed at all times, so rather than patrolling the property, security staff were tied to that one location,” Wickenheisser said. “Now authorized associates help themselves to their keys and iPod Touch devices, freeing our security staff to be where they need to be, whether on patrol or responding to a call.”

Wyndham Hamilton Park implemented the KeyWatcher systems earlier this year and the hotel has liked what it’s seen so far.

“We’re still fairly new to KeyWatcher, but so far it has been working very well for providing accountability for keys and iPod Touches. Morse Watchmans has been wonderful to work with and we’re very happy with the results we’ve gotten in just a few months,” Wickenheisser said.

Featured

  • 12 Commercial Crime Sites to Do Your Research

    12 Commercial Crime Sites to Do Your Research

    Understanding crime statistics in your industry and area is crucial for making important decisions about your security budget. With so much information out there, how can you know which statistics to trust? Read Now

  • Boosting Safety and Efficiency

    Boosting Safety and Efficiency

    In alignment with the state of Mississippi’s mission of “Empowering Mississippi citizens to stay connected and engaged with their government,” Salient's CompleteView VMS is being installed throughout more than 150 state boards, commissions and agencies in order to ensure safety for thousands of constituents who access state services daily. Read Now

  • Live From GSX: Post-Show Review

    Live From GSX: Post-Show Review

    This year’s Live From GSX program was a rousing success! Again, we’d like to thank our partners, and IPVideo, for working with us and letting us broadcast their solutions to the industry. You can follow our Live From GSX 2023 page to keep up with post-show developments and announcements. And if you’re interested in working with us in 2024, please don’t hesitate to ask about our Live From programs for ISC West in March or next year’s GSX. Read Now

    • Industry Events
    • GSX
  • People Say the Funniest Things

    People Say the Funniest Things

    By all accounts, GSX version 2023 was completely successful. Apparently, there were plenty of mix-ups with the airlines and getting aircraft from the East Coast into Big D. I am all ears when I am in a gathering of people. You never know when a nugget of information might flip out. Read Now

    • Industry Events
    • GSX

Featured Cybersecurity

Webinars

New Products

  • XS4 Original+

    XS4 Original+

    The SALTO XS4 Original+ design is based on the same proven housing and mechanical mechanisms of the XS4 Original. The XS4 Original+, however, is embedded with SALTO’s BLUEnet real-time functionality and SVN-Flex capability that enables SALTO stand-alone smart XS4 Original+ locks to update user credentials directly at the door. Compatible with the array of SALTO platform solutions including SALTO Space data-on-card, SALTO KS Keys as a Service cloud-based access solution, and SALTO’s JustIn Mobile technology for digital keys. The XS4 Original+ also includes RFID Mifare DESFire, Bluetooth LE and NFC technology functionality. 3

  • EasyGate SPT and SPD

    EasyGate SPT SPD

    Security solutions do not have to be ordinary, let alone unattractive. Having renewed their best-selling speed gates, Cominfo has once again demonstrated their Art of Security philosophy in practice — and confirmed their position as an industry-leading manufacturers of premium speed gates and turnstiles. 3

  • A8V MIND

    A8V MIND

    Hexagon’s Geosystems presents a portable version of its Accur8vision detection system. A rugged all-in-one solution, the A8V MIND (Mobile Intrusion Detection) is designed to provide flexible protection of critical outdoor infrastructure and objects. Hexagon’s Accur8vision is a volumetric detection system that employs LiDAR technology to safeguard entire areas. Whenever it detects movement in a specified zone, it automatically differentiates a threat from a nonthreat, and immediately notifies security staff if necessary. Person detection is carried out within a radius of 80 meters from this device. Connected remotely via a portable computer device, it enables remote surveillance and does not depend on security staff patrolling the area. 3