Monitronics Wins Four 2015 Bronze Stevie Awards

Monitronics International received bronze Stevie Awards in four categories as part of the ninth annual 2015 Stevie Awards for Sales & Customer Service, presented at a gala awards dinner on Feb. 27 at the Bellagio Hotel in Las Vegas.

The Stevie Awards for Sales & Customer Service represent the world’s top honors for customer service, contact centers, business development and sales professionals. Monitronics’ awards came from more than 1,900 entries from 34 nations.

Monitronics’ Dealer Services team won awards for Back Office Customer Service Team of the Year and for e-Commerce Customer Service. Barb Holliday, director of dealer services, said that the team works hard to incorporate the company’s core values of integrity, mutual trust and respect, and high expectations.

“We have an amazing team, and it’s wonderful to be honored for providing exceptional service to our dealers,” she said. “I’ve talked with thousands of dealers over the years, and I know that if you aren’t putting your dealers’ success first, you aren’t going to be around for long. We have had a steadfast and relevant dealer program for 20 years because we know how to support one another, our customers and our dealers.”

The e-Commerce award singled out development and launch of the company’s Dealer Portal, which was the result of several internal groups pulling together. In addition to Dealer Services, the Information Technology team played a major role in site development, while the Data Integrity team provided guidance about best practices. Dealer Development also contributed with suggestions for functionality and features.

“As we move toward a robust, self-service platform that simplifies interactions with our dealers, we continue to invest a great deal of resources into our Dealer Portal,” Holliday said. “We’re proud of the tool, and look forward to continued expansion of its use in the near future.”

Monitronics’ Alarm Response Center received a Stevie for the third consecutive year, dating back to 2013. The bronze Stevie for Front-Line Customer Service Team of the Year is further justification of excellence, along with its rating as a CSAA Five Diamond Certified Alarm Center as well as its second consecutive year of IQ Certification.

Monitronics’ Vice President of Monitoring, Darin Anderson, said that the honor is another highlight of the team’s training, development, and dedication to customer safety.

“Our vision is focused on protecting what matters most to our customers,” he said. “Our agents are all trained to treat every alarm with the same urgency and attention that they would want for their own homes and families. We’re proud of our team, and of everyone who supports them inside the company.”

Training and development also play a huge role in the bronze Stevie for Customer Service Training Team of the Year. Randy Walker, director of training and quality assurance at Monitronics, said that the company has always been passionate about its commitment to training.

“We emphasize customer service because it plays such a huge role in the company’s success,” Walker said. “We want every customer interaction to be a positive experience, and our training program gives customer care representatives the tools to provide optimal service and effective ongoing support.”

Featured

  • Video Surveillance Trends to Watch

    With more organizations adding newer capabilities to their surveillance systems, it’s always important to remember the “basics” of system configuration and deployment, as well as the topline benefits of continually emerging technologies like AI and the cloud. Read Now

  • New Report Reveals Top Trends Transforming Access Controller Technology

    Mercury Security, a provider in access control hardware and open platform solutions, has published its Trends in Access Controllers Report, based on a survey of over 450 security professionals across North America and Europe. The findings highlight the controller’s vital role in a physical access control system (PACS), where the device not only enforces access policies but also connects with readers to verify user credentials—ranging from ID badges to biometrics and mobile identities. With 72% of respondents identifying the controller as a critical or important factor in PACS design, the report underscores how the choice of controller platform has become a strategic decision for today’s security leaders. Read Now

  • Overwhelming Majority of CISOs Anticipate Surge in Cyber Attacks Over the Next Three Years

    An overwhelming 98% of chief information security officers (CISOs) expect a surge in cyber attacks over the next three years as organizations face an increasingly complex and artificial intelligence (AI)-driven digital threat landscape. This is according to new research conducted among 300 CISOs, chief information officers (CIOs), and senior IT professionals by CSC1, the leading provider of enterprise-class domain and domain name system (DNS) security. Read Now

  • ASIS International Introduces New ANSI-Approved Investigations Standard

    • Guard Services
  • Cloud Security Alliance Brings AI-Assisted Auditing to Cloud Computing

    The Cloud Security Alliance (CSA), the world’s leading organization dedicated to defining standards, certifications, and best practices to help ensure a secure cloud computing environment, today introduced an innovative addition to its suite of Security, Trust, Assurance and Risk (STAR) Registry assessments with the launch of Valid-AI-ted, an AI-powered, automated validation system. The new tool provides an automated quality check of assurance information of STAR Level 1 self-assessments using state-of-the-art LLM technology. Read Now

New Products

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.

  • 4K Video Decoder

    3xLOGIC’s VH-DECODER-4K is perfect for use in organizations of all sizes in diverse vertical sectors such as retail, leisure and hospitality, education and commercial premises.

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols.