Financial Institutions Benefit from Video-driven Analytics and Insight

March Networks is pleased to introduce March Networks Searchlight 4 for Banking. The new, video-based business intelligence solution provides banks and credit unions with exceptional insights into customer service, operations and marketing, helping them improve performance and win new business. It also delivers powerful search and investigation capabilities that enable financial institutions to reduce costs associated with ATM skimming, cash harvesting and other fraudulent activity.

Most banking organizations have invested significantly in video surveillance systems to ensure the security of their customers, employees and assets. Many have taken that investment further by adopting software applications that combine recorded video with ATM and teller transaction data, making it easier to investigate suspicious transactions.

New Searchlight for Banking extends the benefits of integrated data by incorporating intelligent analytics – including people counting, queue length and dwell time – from March Networks’ MegaPX Indoor Analytics Dome camera. Conveniently accessible via the software’s browser-based dashboard, Searchlight provides financial institutions with a complete view of their retail banking business using customizable reporting tools that enable them to:

  • Improve customers’ experience and optimize staffing:

Searchlight delivers metrics on customer experiences, including wait times and the number of people in line at teller stations or ATMs. Managers can easily run reports to analyze and compare data from one or multiple locations and use that information to optimize staffing or identify where more training is needed. This knowledge is key to branch performance, as customer experience is the most common reason consumers give for opening and closing accounts, ahead of fees, rates, locations and convenience (Ernst & Young 2014 global consumer banking survey).

  • Improve fraud defenses and cut investigation costs:

Searchlight enables banks to identify potential fraud and reduce investigation times considerably with integrated video, audio and transaction data, and the ability to search across multiple sites simultaneously. Managers can easily view statistics on which branch, teller or ATM has the most withdrawals or deposits over a certain amount, for example, and pull up the recorded video for further review. The software can also proactively alert managers or investigators to suspicious activity at an ATM, which could indicate ATM skimming or cash harvesting.

  • Assess financial services and promotional success:

Measuring how well a promotion is working in a branch, or seeing if it’s been executed correctly across the organization, can be invaluable to marketing teams. Searchlight delivers visual auditing capabilities and sophisticated metrics on customer dwell times. Staff can use the software to assess how long a potential customer waited to speak with a financial service advisor or if promotional signage is having an impact. If one branch is outperforming, they can use Searchlight to uncover the reasons why and make adjustments at other locations.

  • Enhance security and operations:

With Searchlight, authorized managers and security/operations staff can remotely spot-check branches from any networked location to assess customer activity, maintenance, policy compliance and overall operational efficiency. The software provides detailed reports on a variety of events, such as when a safe is opened, and makes it easy to review suspicious activities using synchronized video and audio.

“Searchlight extracts relevant information from vast hours of recorded video and data and turns it into effective business intelligence,” said Net Payne, Chief Marketing Officer, March Networks. “It gives financial institutions the insights they need to improve customer service and overall performance, and allows them to leverage investments they’ve already made in video surveillance by extending the value it delivers to additional groups within the organization.”

March Networks will demonstrate the new Searchlight for Banking platform, as well as its recently launched Searchlight for Retail solution and complete IP video portfolio in Booth 26041 at the ISC West 2015 security conference and exposition, April 15-17, at the Sands Expo and Convention Center in Las Vegas, NV.

Featured

  • New Report Reveals Top Trends Transforming Access Controller Technology

    Mercury Security, a provider in access control hardware and open platform solutions, has published its Trends in Access Controllers Report, based on a survey of over 450 security professionals across North America and Europe. The findings highlight the controller’s vital role in a physical access control system (PACS), where the device not only enforces access policies but also connects with readers to verify user credentials—ranging from ID badges to biometrics and mobile identities. With 72% of respondents identifying the controller as a critical or important factor in PACS design, the report underscores how the choice of controller platform has become a strategic decision for today’s security leaders. Read Now

  • Overwhelming Majority of CISOs Anticipate Surge in Cyber Attacks Over the Next Three Years

    An overwhelming 98% of chief information security officers (CISOs) expect a surge in cyber attacks over the next three years as organizations face an increasingly complex and artificial intelligence (AI)-driven digital threat landscape. This is according to new research conducted among 300 CISOs, chief information officers (CIOs), and senior IT professionals by CSC1, the leading provider of enterprise-class domain and domain name system (DNS) security. Read Now

  • ASIS International Introduces New ANSI-Approved Investigations Standard

    • Guard Services
  • Cloud Security Alliance Brings AI-Assisted Auditing to Cloud Computing

    The Cloud Security Alliance (CSA), the world’s leading organization dedicated to defining standards, certifications, and best practices to help ensure a secure cloud computing environment, today introduced an innovative addition to its suite of Security, Trust, Assurance and Risk (STAR) Registry assessments with the launch of Valid-AI-ted, an AI-powered, automated validation system. The new tool provides an automated quality check of assurance information of STAR Level 1 self-assessments using state-of-the-art LLM technology. Read Now

  • Report: Nearly 1 in 5 Healthcare Leaders Say Cyberattacks Have Impacted Patient Care

    Omega Systems, a provider of managed IT and security services, today released new research that reveals the growing impact of cybersecurity challenges on leading healthcare organizations and patient safety. According to the 2025 Healthcare IT Landscape Report, 19% of healthcare leaders say a cyberattack has already disrupted patient care, and more than half (52%) believe a fatal cyber-related incident is inevitable within the next five years. Read Now

New Products

  • Camden CM-221 Series Switches

    Camden CM-221 Series Switches

    Camden Door Controls is pleased to announce that, in response to soaring customer demand, it has expanded its range of ValueWave™ no-touch switches to include a narrow (slimline) version with manual override. This override button is designed to provide additional assurance that the request to exit switch will open a door, even if the no-touch sensor fails to operate. This new slimline switch also features a heavy gauge stainless steel faceplate, a red/green illuminated light ring, and is IP65 rated, making it ideal for indoor or outdoor use as part of an automatic door or access control system. ValueWave™ no-touch switches are designed for easy installation and trouble-free service in high traffic applications. In addition to this narrow version, the CM-221 & CM-222 Series switches are available in a range of other models with single and double gang heavy-gauge stainless steel faceplates and include illuminated light rings.

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.

  • Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

    Connect ONE®

    Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.