From The Editor
Never Skipping a Beat
- By Ralph C. Jensen
- Jan 01, 2018
Even Mother Nature couldn’t turn the tide when CG&E Systems Group stepped into
the security integration market. You remember Hurricane Irma, right? Well, both
happened about the same time, and the winner is … CG&E.
OK, it’s not a contest; just bad timing. That didn’t deter Dan O’Sullivan, CEO at
CG&E, from moving forward. That’s not even the most remarkable thing about this story. CG&E
hired Rob Hile, a good friend to become the general manager in Florida. The problem was, he
had to evacuate his family and his home with the impending hurricane hit that was Irma.
Hile and his family found themselves leaving Tampa and lodging in Orlando for the unforeseeable
future. You can read more about Hile’s dilemma and O’Sullivan’s response in this issue’s
cover story; Growth in the Electronic Age.
In my book, O’Sullivan and CG&E score the highest marks possible as they dealt Hile a dose
of customer service that goes above and beyond. What’s the secret sauce? Employee empowerment,
and it is that focus that has allowed Georgia Network Cabling Corp., or the new CG&E to
reach its growth goals every year since 1999.
I’ve met a lot of great integrators over the years, and here is another story of a security team
doing the right thing, at the right time and in the right place. Their stated goal is to provide customers
with technical insight, council, guidance and support when required. This is exactly what
the company has been doing for years as it began as a voice and data company that has added
security to its portfolio of services.
O’Sullivan said the company prides itself on a “One Team” culture that sets the stance on
day-to-day operations. This is possible because they embrace breaking technology with zest,
and expand and diversify products and solutions offered to the end
user. Who better than an electronics company to offer state-ofthe-
art solutions?
These guys aren’t new to business, either. Its staff has seasoned
managers, account managers, project managers, systems
engineers, estimator and technicians, all with well-documented
experience and expertise. All that aside, the company’s mantra
is “customer first.”
With thoughts of expanding into the southeast, particularly
Florida, CG&E hired Hile, with more than 25 years
of security experience, and senior-level positions with
some of the best names in the business. Hile opens
the Florida office in Tampa, and has started to build
a staff from among the talent base in that area. Hile’s
goal, and perhaps his top strength, is offering diverse
solutions, especially in emerging technologies.
This article originally appeared in the January 2018 issue of Security Today.
About the Author
Ralph C. Jensen is the Publisher/Editor in chief of Security Today magazine.