alarm response center

Security Industry Groups Call For Alarm Response, Security Services to Be Classified as “Essential” During Coronavirus Pandemic

SIA, ESA and TMA have penned a letter to public safety officials calling for governments to exempt alarm response centers and companies that serve them from shelter-in-place orders.

Three organizations representing the security and life safety industries are circulating a letter to state public safety officials that calls on governments to classify electronic monitoring and other safety services as “essential” during the COVID-19 pandemic.

The Security Industry Association (SIA), the Electronic Security Association (ESA) and The Monitoring Association (TMA) penned the form letter, which has gained more than 450 signatures from security company leaders.

The letter, released Tuesday, asks state governments to explicitly exempt businesses offering electronic security, fire, monitoring and life safety services from shelter-in-place or quarantine orders by classifying them as “essential services.” Policies should ensure that alarm response centers, and the companies that provide repair and installation of the security technology, remain operational, the three organizations argue.

Manufacturing of such security products should also be considered essential under any shelter-in-place or quarantine orders, according to SIA, ESA and TMA. Alarm response services act as “vital communication filters and links to first responders and emergency dispatches around the country,” the letter reads.

“In times like these, the efficient deployment of emergency services is of critical importance for keeping people safe and instilling a sense of calm in the general population,” the organizations wrote, adding: “We are writing to ensure that the individuals, hospitals and businesses that depend on these services and security products for their health, safety and welfare are not adversely impacted by any governmental shelter-in-place, quarantine or similar orders.”

A directive signed by Christopher C. Krebs, the director of the Cybersecurity and Infrastructure Security Agency (CISA), classified information technology systems workers, law enforcement officers and call center employees as essential. But Krebs did not specifically touch on alarm response centers or the security companies that support them, noting that state and local officials can make the choice to classify more workers as essential or not.

"These identified sectors and workers are not intended to be the authoritative or exhaustive list of critical infrastructure sectors and functions that should continue during the COVID-19 response," Krebs wrote in his directive. "Instead, State and local officials should use their own judgment in using their authorities and issuing implementation directives and guidance."

SIA continues to collect signatures from security leaders for the letter as part of its advocacy efforts. Interested security workers can contact SIA CEO Dan Erickson to affirm their consent to sign.

About the Author

Haley Samsel is an Associate Content Editor for the Infrastructure Solutions Group at 1105 Media.

Featured

  • UL Solutions Launches Artificial Intelligence Safety Certification Services

    UL Solutions Inc., a global leader in safety science, today announced the launch of artificial intelligence (AI) safety certification services, enabling comprehensive assessments for evaluating the safety of AI-powered products. Read Now

  • ESA Announces Initiative to Introduce the SECURE Act in State Legislatures

    The Electronic Security Association (ESA), the national voice for the electronic security and life safety industry, has announced plans to introduce the SECURE Act in state legislatures across the country beginning in 2025. The proposal, known as Safeguarding Election Candidates Using Reasonable Expenditures, provides a clear framework that allows candidates and elected officials to use campaign funds for professional security services. Read Now

    • Guard Services
  • Ransomware Attacks Rise for the First Time in Six Months

    Ransomware attacks have risen for the first time in six months, increasing by 28% month-on-month to 421 attacks. While overall attack volume remained below 500, the uptick may signal a renewed escalation heading into the year’s most active period for cyber criminals. Read Now

  • Report: 47 Percent of Security Service Providers Are Not Yet Using AI or Automation Tools

    Trackforce, a provider of security workforce management platforms, today announced the launch of its 2025 Physical Security Operations Benchmark Report, an industry-first study that benchmarks both private security service providers and corporate security teams side by side. Based on a survey of over 300 security professionals across the globe, the report provides a comprehensive look at the state of physical security operations. Read Now

    • Guard Services
  • Identity Governance at the Crossroads of Complexity and Scale

    Modern enterprises are grappling with an increasing number of identities, both human and machine, across an ever-growing number of systems. They must also deal with increased operational demands, including faster onboarding, more scalable models, and tighter security enforcement. Navigating these ever-growing challenges with speed and accuracy requires a new approach to identity governance that is built for the future enterprise. Read Now

New Products

  • Unified VMS

    AxxonSoft introduces version 2.0 of the Axxon One VMS. The new release features integrations with various physical security systems, making Axxon One a unified VMS. Other enhancements include new AI video analytics and intelligent search functions, hardened cybersecurity, usability and performance improvements, and expanded cloud capabilities

  • Compact IP Video Intercom

    Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.