Alarm.com Unveils Ambient Insights for Alarm Response

New Service Harnesses AI and Machine Learning Capabilities to Deliver Additional Information to Monitoring Stations and First Responders

  • Aug 02, 2021

Alarm.com has introduced Ambient Insights for alarm response, a new solution that recognizes activity around a property and delivers contextual information to monitoring stations in the event of an alarm. Monitoring stations can use this real-time data to prioritize alarms and dispatch police, fire or emergency medical services to properties faster. Ambient Insights also allows for responses to a wider range of emergencies and reduces dispatches for false alarms.

For every alarm signal, Alarm.com can determine whether the alarm may have been caused by unusual activity, and the likelihood that the alarm may be cancelled by the property owner. With Ambient Insights, monitoring stations can use this information to assess and prioritize alarms within their queues and allow time for a customer to cancel a possible false alarm. Combined with other contextual data provided by Alarm.com’s visual verification service and alarm response portal, Ambient Insights also empowers monitoring stations to provide relevant information to public safety dispatchers and first responders.

“Alarm.com has long applied machine intelligence to generate contextually aware insights proactively for property owners,” said Dan Kerzner, chief product officer at Alarm.com. “Ambient Insights for alarm response are the next step in our multi-year vision to use AI and adaptive machine learning to define the next generation of smart monitored security. We’re especially proud of this solution as it allows for a better customer experience and helps the industry reduce false alarm dispatches.”

Ambient Insights for alarm response builds on the success of the company’s Insights Engine, a proprietary machine learning capability that safeguards homes and businesses by identifying patterns and insights in the growing set of data generated by devices and sensors in a connected property. By learning the unique activity patterns of any home or business, Alarm.com-powered systems can respond to unusual activity on the property owner’s behalf. Now with the expansion of Ambient Insights to include alarm response, Alarm.com seeks to improve public safety and enhance the value of professionally monitored security.

“We’re thrilled with this latest innovation from Alarm.com, which is going to revolutionize emergency response and enable security providers to offer an even smarter, more differentiated customer experience,” said Pam Petrow, president and CEO of Vector Security. “The public safety implications are key. We’ll be able to get the right information to the right people at the right time in critical moments—precisely when it matters most.”

Alongside numerous other award-winning Alarm.com security features, Ambient Insights delivers important information to both property owners and monitoring station operators, enabling Alarm.com-powered solutions to deliver unmatched protection. The new solution will complement ongoing initiatives by security industry committees to speed and streamline alarm response, including The Monitoring Association's new proposed Alarm Validation Standard. By providing Ambient Insights to monitoring stations earlier in the alarm response process, Alarm.com aims to maximize the downstream benefits of this information for first responders and property owners.

“From my 20-plus years in public safety, this is exactly what we’ve needed all along,” said Alicia Burns, public safety technology alliance manager for Alarm.com. “Ambient Insights for alarms, in conjunction with The Monitoring Association's proposed Alarm Validation Standard, will provide significant opportunities to make it possible for alarm responders to make better-informed decisions.”

Featured

  • Report: 47 Percent of Security Service Providers Are Not Yet Using AI or Automation Tools

    Trackforce, a provider of security workforce management platforms, today announced the launch of its 2025 Physical Security Operations Benchmark Report, an industry-first study that benchmarks both private security service providers and corporate security teams side by side. Based on a survey of over 300 security professionals across the globe, the report provides a comprehensive look at the state of physical security operations. Read Now

    • Guard Services

  • Identity Governance at the Crossroads of Complexity and Scale

    Modern enterprises are grappling with an increasing number of identities, both human and machine, across an ever-growing number of systems. They must also deal with increased operational demands, including faster onboarding, more scalable models, and tighter security enforcement. Navigating these ever-growing challenges with speed and accuracy requires a new approach to identity governance that is built for the future enterprise. Read Now

  • Eagle Eye Networks Launches AI Camera Gun Detection

    Eagle Eye Networks, a provider of cloud video surveillance, recently introduced Eagle Eye Gun Detection, a new layer of protection for schools and businesses that works with existing security cameras and infrastructure. Eagle Eye Networks is the first to build gun detection into its platform. Read Now

  • Report: AI is Supercharging Old-School Cybercriminal Tactics

    AI isn’t just transforming how we work. It’s reshaping how cybercriminals attack, with threat actors exploiting AI to mass produce malicious code loaders, steal browser credentials and accelerate cloud attacks, according to a new report from Elastic. Read Now

  • Pragmatism, Productivity, and the Push for Accountability in 2025-2026

    Every year, the security industry debates whether artificial intelligence is a disruption, an enabler, or a distraction. By 2025, that conversation matured, where AI became a working dimension in physical identity and access management (PIAM) programs. Observations from 2025 highlight this turning point in AI’s role in access control and define how security leaders are being distinguished based on how they apply it. Read Now

Most   Popular

New Products

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.

  • 4K Video Decoder

    3xLOGIC’s VH-DECODER-4K is perfect for use in organizations of all sizes in diverse vertical sectors such as retail, leisure and hospitality, education and commercial premises.

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.”