Remote Management Toolkit Designed To Improve Service, Reduce Impact Of Fuel Costs

  • Aug 22, 2008

Alarm.com, a provider of digital wireless and Web-enabled security technology for residential and small business customers, recently announced the AirFX Remote Toolkit -- a Web-based tool that lets security dealers program security system settings and troubleshoot many customer issues remotely, without the need for a truck roll.

“For Alarm.com dealers, AirFX is a powerful tool that can significantly reduce the volume of customer service issues that require a costly and time-consuming truck roll,” said Steve Trundle, president and CEO of Alarm.com. “And for customers, the benefits are equally dramatic: immediate response to system change requests, without the expense or inconvenience of having to schedule an on-site technician visit.”

Every Alarm.com security dealer can quickly and easily make programming changes through the Alarm.com Dealer Web site. Unlike other troubleshooting products, Alarm.com’s AirFX Remote Toolkit is completely wireless and Web-based. No software is necessary and no phone line or Internet connection to the customer’s security system is required. Alarm.com worked closely with GE Security to create this first-ever completely wireless remote management capability.

"We are committed to providing our partners with the latest intrusion detection technology to help them exceed their end user customers' expectations and grow their businesses," said Frank Pennisi, general manager, intrusion products, GE Security. "Thanks to our relationship with Alarm.com, and supporting innovation such as their AirFX Remote Toolkit, we are confident that is exactly what we are doing."

The AirFX Remote Toolkit extends Alarm.com’s commitment to delivering “always-on” home security and home monitoring to today’s on-the-go consumer, allowing dealers to execute a broad range of programming commands remotely via a secure online administrative portal, including:

Add or delete sensors.

Change sensor programming.

Change sensor names.

Change entry/exit delay settings.

Turn on/off panel beeps and chimes.

Adjust beep/speaker volume.

Turn on/off secure arming option.

Change central station reporting settings.

Diagnose and remotely troubleshoot other customer-reported problems .

“With high gas prices, now more than ever, dealers incur a significant cost whenever they have to dispatch a technician to the customer premises,” said Charles Kelly, president and CEO of Digital Security Integrators Inc., an Alarm.com dealer. “Since we started using Alarm.com’s AirFX, the volume of customer service issues requiring a truck roll has significantly fallen, enabling us to improve response time and enhance customer satisfaction.”

Featured

  • Security Industry Association Announces the 2026 Security Megatrends

    The Security Industry Association (SIA) has identified and forecasted the 2026 Security Megatrends, which form the basis of SIA’s signature annual Security Megatrends report defining the top 10 factors influencing both near- and long-term change in the global security industry. Read Now

  • The Future of Access Control: Cloud-Based Solutions for Safer Workplaces

    Access controls have revolutionized the way we protect our people, assets and operations. Gone are the days of cumbersome keychains and the security liabilities they introduced, but it’s a mistake to think that their evolution has reached its peak. Read Now

  • A Look at AI

    Large language models (LLMs) have taken the world by storm. Within months of OpenAI launching its AI chatbot, ChatGPT, it amassed more than 100 million users, making it the fastest-growing consumer application in history. Read Now

  • First, Do No Harm: Responsibly Applying Artificial Intelligence

    It was 2022 when early LLMs (Large Language Models) brought the term “AI” into mainstream public consciousness and since then, we’ve seen security corporations and integrators attempt to develop their solutions and sales pitches around the biggest tech boom of the 21st century. However, not all “artificial intelligence” is equally suitable for security applications, and it’s essential for end users to remain vigilant in understanding how their solutions are utilizing AI. Read Now

  • Improve Incident Response With Intelligent Cloud Video Surveillance

    Video surveillance is a vital part of business security, helping institutions protect against everyday threats for increased employee, customer, and student safety. However, many outdated surveillance solutions lack the ability to offer immediate insights into critical incidents. This slows down investigations and limits how effectively teams can respond to situations, creating greater risks for the organization. Read Now

Most   Popular

New Products

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.”

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.

  • Camden CV-7600 High Security Card Readers

    Camden CV-7600 High Security Card Readers

    Camden Door Controls has relaunched its CV-7600 card readers in response to growing market demand for a more secure alternative to standard proximity credentials that can be easily cloned. CV-7600 readers support MIFARE DESFire EV1 & EV2 encryption technology credentials, making them virtually clone-proof and highly secure.