Consolidating Services

Single provider helps bank operate more efficiently

When Main Street Bank in Wheeling, W.Va., wanted to streamline its fire alarm system, it turned to a long-time partner, Diebold. Consolidating the bank’s alarm and fire monitoring services under a single provider helped the bank operate more efficiently, and, in turn, provide a higher level of security to its customers and employees.

Main Street Bank’s alarms were monitored by Diebold for years, and the bank’s management team was extremely happy with the consistent and responsive service. When the bank learned that Diebold now offers fire alarm panels with monitoring, making the switch was easy.

“I wear a lot of hats at the bank,” said George Krupica, Main Street Bank’s director of information technology. “So having Diebold as a one-stop security shop and a reliable partner has simplified our operations and made it easier to manage our security processes.”

An Overall Upgrade
Diebold is in the process of providing Main Street Bank with a comprehensive end-to-end security solution. To date, Diebold has installed a DMP burglar and fire alarm panel, along with a double-door safe that provides twice as many safe deposit boxes as the bank had previously for this location. In addition, Diebold supplied Main Street with alarms, surveillance equipment, drive-up systems, ATMs and a remote monitoring component. Diebold also integrated the bank’s alarm panel and fire panel monitoring into one packaged service. Previously, the two panels were monitored by two different vendors.

These improvements not only contributed to the increased security of the bank’s assets but also made Krupica’s job easier. Before, the bank would issue two IDs -- one for the alarm panel monitoring provider and another for its fire panel monitoring provider.

With the combined service package from Diebold, only one ID number is necessary, reducing hassle and risk. Another challenge Main Street Bank encountered was finding regional suppliers to provide the products and services required at each of its three branches. With a national footprint and a full range of solutions, Diebold was able to provide Main Street Bank with consistent and quality service -- regardless of location.

A One-Stop Solution
Now, instead of having to manage multiple vendors, ID cards and service contracts, Krupica just calls Diebold.

“It’s so easy to manage and do business with one supplier,” he said. “Especially when that supplier is so consistent. Plus, it’s nice to know that as we grow, we can count on Diebold.”

Another concern was the bank’s ATM network availability and keeping its ATM channel at optimal performance. That’s why Diebold installed OpteView remote monitoring on Main Street’s ATMs.

With OpteView, Main Street Bank receives e-mail notification when an ATM goes down. The software not only provides remote diagnosis and troubleshooting, but also automatically dispatches a service technician with the information and parts needed to correct the problem.

In addition to the ease of working with Diebold, Main Street Bank appreciates the consultative nature of the relationship.

“It’s a true partnership,” Krupica said. “They recommend new products and services that help us gain efficiencies and enable us to deliver the services our customers want.”

This article originally appeared in the issue of .

About the Author

Brad Stephenson is the vice president of Diebold Security.

Featured

  • Trends Keeping an Eye on Business Decisions

    Today, AI continues to transform the way data is used to make important business decisions. AI and the cloud together are redefining how video surveillance systems are being used to simulate human intelligence by combining data analysis, prediction, and process automation with minimal human intervention. Many organizations are upgrading their surveillance systems to reap the benefits of technologies like AI and cloud applications. Read Now

  • The Future is Happening Outside the Cloud

    For years, the cloud has captivated the physical security industry. And for good reason. Remote access, elastic scalability and simplified maintenance reshaped how we think about deploying and managing systems. But as the number of cameras grows and resolutions push from HD to 4K and beyond, the cloud’s limits are becoming unavoidable. Bandwidth bottlenecks. Latency lags. Rising storage costs. These are not abstract concerns. Read Now

  • The Impact of Convergence Between IT and Physical Security

    For years, the worlds of physical security and information technology (IT) remained separate. While they shared common goals and interests, they often worked in silos. Read Now

  • Unlocking Trustworthy AI: Building Transparency in Security Governance

    In situations where AI supports important security tasks like leading investigations and detecting threats and anomalies, transparency is essential. When an incident occurs, investigators must trace the logic behind each automated response to confirm its validity or spot errors. Demanding interpretable AI turns opaque “black boxes” into accountable partners that enhance, rather than compromise, organizational defense. Read Now

  • Seeking Innovative Solutions

    Denial, Anger, Bargaining, Depression and Acceptance. You may recognize these terms as the “5 Phases” of a grieving process, but they could easily describe the phases one goes through before adopting any new or emerging innovation or technology, especially in a highly risk-averse industry like security. However, the desire for convenience in all aspects of modern life is finally beginning to turn the tide from old school hardware as the go-to towards more user-friendly, yet still secure, door solutions. Read Now

New Products

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.

  • QCS7230 System-on-Chip (SoC)

    QCS7230 System-on-Chip (SoC)

    The latest Qualcomm® Vision Intelligence Platform offers next-generation smart camera IoT solutions to improve safety and security across enterprises, cities and spaces. The Vision Intelligence Platform was expanded in March 2022 with the introduction of the QCS7230 System-on-Chip (SoC), which delivers superior artificial intelligence (AI) inferencing at the edge.