AMAG Technology Promotes David Higgs to Director of Technical Support

AMAG Technology, a security management system provider encompassing access control, IP video and intrusion detection, has promoted David Higgs to director of technical Support. As director, David will manage all aspects of AMAG's technical support department nationwide, as well as will also support the pro-services department and manage software support agreement functions.  He reports to AMAG Technology’s vice president of technical services, Ray Payne.

"We are growing as a company, and I am excited to tackle the challenge of managing technical support on both the East and West coasts," Higgs said. "Our customers will benefit from our new office and expanded training."

"We are continuing to build the technical support group in Torrance, Calif., and Washington, D.C.," Payne said.  "Our charter is to build an A-plus technical support department, and David is instrumental in driving this goal."



Featured

  • It Always Rains in Florida

    Over the years, and many trips to various cities, I have experienced some of the craziest memorable things. One thing I always count on when going to Orlando is a massive rainstorm after the tradeshow has concluded the first day. Count on it, it is going to rain Monday evening. Expect that it will be a gully washer. Read Now

    • Industry Events
  • Live from GSX 2024 Preview

    It’s hard to believe, but GSX 2024 is almost here. This year’s show runs from Monday, September 23 to Wednesday, September 25 at the Orange County Convention Center in Orlando, Fla. The Campus Security Today and Security Today staff will be on hand to provide live updates about the security industry’s latest innovations, trends, and products. Whether you’re attending the show or keeping tabs on it from afar, we’ve got you covered. Make sure to follow the Live from GSX page for photos, videos, interviews, product demonstrations, announcements, commentary, and more from the heart of the show floor! Read Now

    • Industry Events
  • Elevate Your Business

    In today’s dynamic business environment, companies specializing in physical security are constantly evolving to remain competitive. One strategic shift these businesses can make to give them the advantage is a full or partial transition to a recurring revenue model, popularly called a subscription service. This approach will bring numerous benefits that not only enhance business stability but also improve customer relationships and drive innovation. Recurring monthly revenue (RMR) or recurring annual revenue (RAR) are two recurring cadence choices that work simply and effectively. Read Now

  • Playing a Crucial Role

    Physical security technology plays a crucial role in detecting and preventing insider cybersecurity threats. While it might seem like a stretch to connect physical security with cyber threats, the two are closely intertwined. Here’s how physical security technology can be leveraged to address both external and internal threats. Read Now

Featured Cybersecurity

Webinars

New Products

  • FEP GameChanger

    FEP GameChanger

    Paige Datacom Solutions Introduces Important and Innovative Cabling Products GameChanger Cable, a proven and patented solution that significantly exceeds the reach of traditional category cable will now have a FEP/FEP construction. 3

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.” 3

  • Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

    Connect ONE®

    Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation. 3