ATM

Bank of America to Deploy Diebold ATM Management Solution

  • Jan 27, 2011
Bank of America will upgrade its North American ATM management solution, which manages more than 17,000 terminals, with an availability management solution from Diebold Inc.— OpteView Resolve. OpteView Resolve uses real-time terminal data and analytics and provides optimal network uptime, while allowing financial institutions to leverage their ATM network as a strategic channel, enabling cost reductions, increased efficiencies and an enhanced consumer experience.

The OpteView Resolve allows a two-way dialogue that enables the software to proactively detect events, identify root causes and execute pre-determined workflows or action plans – essentially automating and overseeing all of the processes involved in managing and operating a self-service network, including remote diagnostics, self-healing and corrective actions. Additionally, the OpteView Resolve management solution provides customized dashboard reporting and enables proactive business intelligence gathering.

OpteView Resolve was developed to provide secure remote monitoring and repair of self-service terminals along with more-sophisticated automation tools and reporting capabilities. It enables monitoring and management of IP-connected networks with one system, providing advanced diagnostics and configurable business processes. The application is designed to interact with external systems enabling automatic escalation, notification and reporting.

"The OpteView Resolve availability management solution represents a giant step forward in the way Diebold helps our customers monitor and manage their ATM network. It allows financial institutions to transform to a predictive services model based on data intelligence," said Charles E. Ducey Jr., executive vice president of North American operations at Diebold. "We are proud to collaborate with Bank of America in the development of this solution. We look forward to helping more customers revolutionize their ATM operations with this advanced, world-class software platform. This is just the beginning."

Featured

  • Improve Incident Response With Intelligent Cloud Video Surveillance

    Video surveillance is a vital part of business security, helping institutions protect against everyday threats for increased employee, customer, and student safety. However, many outdated surveillance solutions lack the ability to offer immediate insights into critical incidents. This slows down investigations and limits how effectively teams can respond to situations, creating greater risks for the organization. Read Now

  • Security Today Announces 2025 CyberSecured Award Winners

    Security Today is pleased to announce the 2025 CyberSecured Awards winners. Sixteen companies are being recognized this year for their network products and other cybersecurity initiatives that secure our world today. Read Now

  • Empowering and Securing a Mobile Workforce

    What happens when technology lets you work anywhere – but exposes you to security threats everywhere? This is the reality of modern work. No longer tethered to desks, work happens everywhere – in the office, from home, on the road, and in countless locations in between. Read Now

  • TSA Introduces New $45 Fee Option for Travelers Without REAL ID Starting February 1

    The Transportation Security Administration (TSA) announced today that it will refer all passengers who do not present an acceptable form of ID and still want to fly an option to pay a $45 fee to use a modernized alternative identity verification system, TSA Confirm.ID, to establish identity at security checkpoints beginning on February 1, 2026. Read Now

  • The Evolution of IP Camera Intelligence

    As the 30th anniversary of the IP camera approaches in 2026, it is worth reflecting on how far we have come. The first network camera, launched in 1996, delivered one frame every 17 seconds—not impressive by today’s standards, but groundbreaking at the time. It did something that no analog system could: transmit video over a standard IP network. Read Now

Most   Popular

New Products

  • 4K Video Decoder

    3xLOGIC’s VH-DECODER-4K is perfect for use in organizations of all sizes in diverse vertical sectors such as retail, leisure and hospitality, education and commercial premises.

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.

  • FEP GameChanger

    FEP GameChanger

    Paige Datacom Solutions Introduces Important and Innovative Cabling Products GameChanger Cable, a proven and patented solution that significantly exceeds the reach of traditional category cable will now have a FEP/FEP construction.