Genetec's GTAP Wins ASP's 'Ten Best Web Support Sites 2011'

  • May 31, 2011

Genetec has announced its recent win for "Ten Best Web Support Sites 2011" for its Technical Assistance Portal (GTAP) awarded by The Association of Support Professionals (ASP). The GTAP is an online portal that was designed as an extension to Genetec's Technical Assistance Center to provide customers with in-depth technical information, product assistance tools and peer-to-peer forums.

The GTAP was selected for the award, along with nine other support sites, by a panel of judges with expertise in Web support design and implementation. The panel based their decisions on 25 separate performance criteria, covering the following main areas: overall usability, design, and navigation; knowledgebase and search implementation; interactive features; customer experience; and, the major site development challenge.

"We are extremely proud to receive recognition from such a well-known association," said Christian Morin, director of customer experience at Genetec. "This award is the culmination of all the feedback we have received over the years from our customers and partners. A lot of time and effort have been invested into developing the documentation, tools and overall experience of the GTAP to make it easier for our customers to get the answers they need. And, we don't intend to stop there. We will continue to enhance the GTAP to make it a one-stop-shop for any technical assistance our customers may require on our products and services."

Within the GTAP, customers can browse a large variety of technical information on Genetec's full suite of security solutions including Security Center, AutoVu, Omnicast, and Synergis. Customers also can interact with peers though forums, sign-up for support webinars and access tools to aid them in the installation and maintenance phases of their projects. GTAP users also exclusively receive regular updates on service releases, new product features, article postings and more.

The other 2011 winners included Ariba, CheckPoint Software Technologies, Cisco Systems, Hewlett Packard, Juniper Networks, Nokia, and Red Hat, TiVo and Websense. The 10 winning sites will be profiled in a book called "The Ten Best Web Support Sites of 2011," to be published by the ASP in July.

"Year after year, we've watched technology companies enhance the quality of their Web-based customer support," said Jeffrey Tarter, ASP executive director. "For most technology companies, Web support sites have become the primary channel for interacting with their user community, and there seems to be little doubt that a well-executed Web support strategy pays large dividends in terms of customer loyalty and competitive differentiation."

Featured

  • Trends Keeping an Eye on Business Decisions

    Today, AI continues to transform the way data is used to make important business decisions. AI and the cloud together are redefining how video surveillance systems are being used to simulate human intelligence by combining data analysis, prediction, and process automation with minimal human intervention. Many organizations are upgrading their surveillance systems to reap the benefits of technologies like AI and cloud applications. Read Now

  • The Future is Happening Outside the Cloud

    For years, the cloud has captivated the physical security industry. And for good reason. Remote access, elastic scalability and simplified maintenance reshaped how we think about deploying and managing systems. But as the number of cameras grows and resolutions push from HD to 4K and beyond, the cloud’s limits are becoming unavoidable. Bandwidth bottlenecks. Latency lags. Rising storage costs. These are not abstract concerns. Read Now

  • The Impact of Convergence Between IT and Physical Security

    For years, the worlds of physical security and information technology (IT) remained separate. While they shared common goals and interests, they often worked in silos. Read Now

  • Unlocking Trustworthy AI: Building Transparency in Security Governance

    In situations where AI supports important security tasks like leading investigations and detecting threats and anomalies, transparency is essential. When an incident occurs, investigators must trace the logic behind each automated response to confirm its validity or spot errors. Demanding interpretable AI turns opaque “black boxes” into accountable partners that enhance, rather than compromise, organizational defense. Read Now

  • Seeking Innovative Solutions

    Denial, Anger, Bargaining, Depression and Acceptance. You may recognize these terms as the “5 Phases” of a grieving process, but they could easily describe the phases one goes through before adopting any new or emerging innovation or technology, especially in a highly risk-averse industry like security. However, the desire for convenience in all aspects of modern life is finally beginning to turn the tide from old school hardware as the go-to towards more user-friendly, yet still secure, door solutions. Read Now

Most   Popular

New Products

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.

  • QCS7230 System-on-Chip (SoC)

    QCS7230 System-on-Chip (SoC)

    The latest Qualcomm® Vision Intelligence Platform offers next-generation smart camera IoT solutions to improve safety and security across enterprises, cities and spaces. The Vision Intelligence Platform was expanded in March 2022 with the introduction of the QCS7230 System-on-Chip (SoC), which delivers superior artificial intelligence (AI) inferencing at the edge.