Monitronics Wins Four 2015 Bronze Stevie Awards

Monitronics International received bronze Stevie Awards in four categories as part of the ninth annual 2015 Stevie Awards for Sales & Customer Service, presented at a gala awards dinner on Feb. 27 at the Bellagio Hotel in Las Vegas.

The Stevie Awards for Sales & Customer Service represent the world’s top honors for customer service, contact centers, business development and sales professionals. Monitronics’ awards came from more than 1,900 entries from 34 nations.

Monitronics’ Dealer Services team won awards for Back Office Customer Service Team of the Year and for e-Commerce Customer Service. Barb Holliday, director of dealer services, said that the team works hard to incorporate the company’s core values of integrity, mutual trust and respect, and high expectations.

“We have an amazing team, and it’s wonderful to be honored for providing exceptional service to our dealers,” she said. “I’ve talked with thousands of dealers over the years, and I know that if you aren’t putting your dealers’ success first, you aren’t going to be around for long. We have had a steadfast and relevant dealer program for 20 years because we know how to support one another, our customers and our dealers.”

The e-Commerce award singled out development and launch of the company’s Dealer Portal, which was the result of several internal groups pulling together. In addition to Dealer Services, the Information Technology team played a major role in site development, while the Data Integrity team provided guidance about best practices. Dealer Development also contributed with suggestions for functionality and features.

“As we move toward a robust, self-service platform that simplifies interactions with our dealers, we continue to invest a great deal of resources into our Dealer Portal,” Holliday said. “We’re proud of the tool, and look forward to continued expansion of its use in the near future.”

Monitronics’ Alarm Response Center received a Stevie for the third consecutive year, dating back to 2013. The bronze Stevie for Front-Line Customer Service Team of the Year is further justification of excellence, along with its rating as a CSAA Five Diamond Certified Alarm Center as well as its second consecutive year of IQ Certification.

Monitronics’ Vice President of Monitoring, Darin Anderson, said that the honor is another highlight of the team’s training, development, and dedication to customer safety.

“Our vision is focused on protecting what matters most to our customers,” he said. “Our agents are all trained to treat every alarm with the same urgency and attention that they would want for their own homes and families. We’re proud of our team, and of everyone who supports them inside the company.”

Training and development also play a huge role in the bronze Stevie for Customer Service Training Team of the Year. Randy Walker, director of training and quality assurance at Monitronics, said that the company has always been passionate about its commitment to training.

“We emphasize customer service because it plays such a huge role in the company’s success,” Walker said. “We want every customer interaction to be a positive experience, and our training program gives customer care representatives the tools to provide optimal service and effective ongoing support.”

Featured

  • Freedom of Choice

    In today's security landscape, we are witnessing a fundamental transformation in how organizations manage digital evidence. Law enforcement agencies, campus security teams, and large facility operators face increasingly complex challenges with expanding video data, tightening budget constraints and inflexible systems that limit innovation. Read Now

  • Accelerating a Pathway

    There is a new trend touting the transformational qualities of AI’s ability to deliver actionable data and predictive analysis that in many instances, seems to be a bit of an overpromise. The reality is that very few solutions in the cyber-physical security (CPS) space live up to this high expectation with the one exception being the new generation of Physical Identity and Access Management (PIAM) software – herein recategorized as PIAM+. Read Now

  • Protecting Your Zones

    It is game day. You can feel the crowd’s energy. In the parking lot. At the gate. In the stadium. On the concourse. Fans are eager to party. Food and merchandise vendors ready themselves for the rush. Read Now

  • Street Smarts

    The ongoing acceptance of AI and advanced data analytics has allowed surveillance camera technology to shift from being a tactical tool to a strategic business solution. Combining traditional surveillance technology with AI-based data-driven insights can streamline transportation systems, enhance traffic management, improve situational awareness, optimize resource allocation and streamline emergency response procedures. Read Now

  • Midtown Manhattan Shooting Kills 4, Including NYPD Officer

    Four people were killed, including a NYPD officer, in a midtown Manhattan shooting on Monday. That’s according to CNN. Read Now

New Products

  • Mobile Safe Shield

    Mobile Safe Shield

    SafeWood Designs, Inc., a manufacturer of patented bullet resistant products, is excited to announce the launch of the Mobile Safe Shield. The Mobile Safe Shield is a moveable bullet resistant shield that provides protection in the event of an assailant and supplies cover in the event of an active shooter. With a heavy-duty steel frame, quality castor wheels, and bullet resistant core, the Mobile Safe Shield is a perfect addition to any guard station, security desks, courthouses, police stations, schools, office spaces and more. The Mobile Safe Shield is incredibly customizable. Bullet resistant materials are available in UL 752 Levels 1 through 8 and include glass, white board, tack board, veneer, and plastic laminate. Flexibility in bullet resistant materials allows for the Mobile Safe Shield to blend more with current interior décor for a seamless design aesthetic. Optional custom paint colors are also available for the steel frame.

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols.

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.