SureView Systems Introduces Central Station Training Program

  • Mar 18, 2015

SureView Systems announced the new Immix Central Station Training Program. This program is designed to help teach valued SureView partners and their employees’ best practices on using the robust functionality of the Immix platform.

As the first fully Web-based interactive certificate training program of its kind for video and security event management software, the SureView program covers all of the functionality of the system from beginning to end for each person that has a role utilizing the platform. This especially helps system operators understand the power and diversity of the platform so that trainees learn the system in its entirety and are able to provide an even higher level of security and incident response. This also empowers them to be able to identify additional functionality that can benefit their clients in the future as their needs grow and change.

The training program contains a total of 40 courses, each 15 to 20 minutes in length. The course catalog is designed based on each user’s role on the system – for example, event management agents will only be given the courses that are relevant to their role, while a system administrator must complete all of the courses to complete the system certification. Upon successful completion of the courses, and following a knowledge test on the subject matter, each trainee is awarded with certification.

“As a commitment to our partners, we have invested in a comprehensive online training and education program to help support their ability to service their customers and grow their business,” said Chris Brown, director of central stations, SureView Systems. “With this new certification program, our partners and their employees’ walk away knowing the system in its entirety, which means they might find a functionality that they didn’t know existed before and that can lead to new services and additional RMR for the client. The certification program creates confidence that new and existing services will be managed to the very highest standards of operational excellence delivering consistency and professionalism, which in turn creates end user customer satisfaction and business development.”

The training program also begins with a “101” training, which outlines the basics for those employees who may be new to the video and security event management security industry. For example, the tutorial includes an introduction to terms and definitions only used in this specialized vertical to rapidly educate a trainee on how to use the system, as well as why the system is utilized. This ensures that once the Immix CS software is introduced, they’re familiar with how it is used and why it is valuable to the client they service.

“Our customers are delivering an ever growing and increasingly sophisticated suite of end user services from simple video verification through full remote guard replacement operations,” Brown said. “We owe it to our partners to give them a tool that not only educates them and their staff, but also gives them the ability to measure the training they’re conducting to ensure its effectiveness.”

Featured

  • Security Industry Association Announces the 2026 Security Megatrends

    The Security Industry Association (SIA) has identified and forecasted the 2026 Security Megatrends, which form the basis of SIA’s signature annual Security Megatrends report defining the top 10 factors influencing both near- and long-term change in the global security industry. Read Now

  • The Future of Access Control: Cloud-Based Solutions for Safer Workplaces

    Access controls have revolutionized the way we protect our people, assets and operations. Gone are the days of cumbersome keychains and the security liabilities they introduced, but it’s a mistake to think that their evolution has reached its peak. Read Now

  • A Look at AI

    Large language models (LLMs) have taken the world by storm. Within months of OpenAI launching its AI chatbot, ChatGPT, it amassed more than 100 million users, making it the fastest-growing consumer application in history. Read Now

  • First, Do No Harm: Responsibly Applying Artificial Intelligence

    It was 2022 when early LLMs (Large Language Models) brought the term “AI” into mainstream public consciousness and since then, we’ve seen security corporations and integrators attempt to develop their solutions and sales pitches around the biggest tech boom of the 21st century. However, not all “artificial intelligence” is equally suitable for security applications, and it’s essential for end users to remain vigilant in understanding how their solutions are utilizing AI. Read Now

  • Improve Incident Response With Intelligent Cloud Video Surveillance

    Video surveillance is a vital part of business security, helping institutions protect against everyday threats for increased employee, customer, and student safety. However, many outdated surveillance solutions lack the ability to offer immediate insights into critical incidents. This slows down investigations and limits how effectively teams can respond to situations, creating greater risks for the organization. Read Now

Most   Popular

New Products

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.

  • A8V MIND

    A8V MIND

    Hexagon’s Geosystems presents a portable version of its Accur8vision detection system. A rugged all-in-one solution, the A8V MIND (Mobile Intrusion Detection) is designed to provide flexible protection of critical outdoor infrastructure and objects. Hexagon’s Accur8vision is a volumetric detection system that employs LiDAR technology to safeguard entire areas. Whenever it detects movement in a specified zone, it automatically differentiates a threat from a nonthreat, and immediately notifies security staff if necessary. Person detection is carried out within a radius of 80 meters from this device. Connected remotely via a portable computer device, it enables remote surveillance and does not depend on security staff patrolling the area.