Moni Smart Security Introduces Customer Bill of Rights

  • Jan 27, 2017

MONI Smart Security, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA) is striving to make customer service and open communication with consumers the home security industry’s top priority. The company today announced a new Customer Bill of Rights to provide unmatched transparency into its communications commitment to customers, including consumer feedback mechanisms, contract policies and response times.

“We believe that consumers deserve greater transparency from the home security industry,” said Jeff Gardner, president and CEO of MONI. “For years, customer service in home security was defined by difficult to read contracts and aggressive sales tactics. When I took the helm at MONI 18 months ago, I challenged our company to lead a change in the way that consumers interact with their home security providers. After all, what makes a house a home are the people living within it. Our industry must be more focused on the people we serve.”

The MONI Customer Bill of Rights is designed to tell customers what to expect in their relationship with MONI. MONI makes the moments spent with MONI products, services and support teams positive ones, allowing customers to spend more time with the people and things that they care about the most. No other home security company has worked to simplify access to customer service policies in this manner.

“Contracts work both ways,” continued MONI’s Chief Customer Officer Jay Autrey. “We think that it is important for our customers to know exactly what to expect from us in every interaction. Our customers’ safety is critical to us, but so is their satisfaction. We believe that every home security provider should be as committed to customer service as they are to the delivery of cutting edge home security solutions.”

The full MONI Customer Bill of Rights can be found at: mymoni.com/BillOfRights. It details what to expect in the relationship between home security customer and provider, including:

  • Speed of response times
  • Access to local service and support
  • Transfer of service to a new address
  • Policy and contract details
  • Ease of contract cancellation
  • Customer feedback mechanisms

MONI’s focus on customer communication is why the company was recently ranked "Highest in Customer Satisfaction with Home Security Systems" by J.D. Power*. For more information about MONI and the full suite of smart, personalized home security solutions available, visit www.mymoni.com.


Featured

  • Gaining a Competitive Edge

    Ask most companies about their future technology plans and the answers will most likely include AI. Then ask how they plan to deploy it, and that is where the responses may start to vary. Every company has unique surveillance requirements that are based on market focus, scale, scope, risk tolerance, geographic area and, of course, budget. Those factors all play a role in deciding how to configure a surveillance system, and how to effectively implement technologies like AI. Read Now

  • 6 Ways Security Awareness Training Empowers Human Risk Management

    Organizations are realizing that their greatest vulnerability often comes from within – their own people. Human error remains a significant factor in cybersecurity breaches, making it imperative for organizations to address human risk effectively. As a result, security awareness training (SAT) has emerged as a cornerstone in this endeavor because it offers a multifaceted approach to managing human risk. Read Now

  • The Stage is Set

    The security industry spans the entire globe, with manufacturers, developers and suppliers on every continent (well, almost—sorry, Antarctica). That means when regulations pop up in one area, they often have a ripple effect that impacts the entire supply chain. Recent data privacy regulations like GDPR in Europe and CPRA in California made waves when they first went into effect, forcing businesses to change the way they approach data collection and storage to continue operating in those markets. Even highly specific regulations like the U.S.’s National Defense Authorization Act (NDAA) can have international reverberations – and this growing volume of legislation has continued to affect global supply chains in a variety of different ways. Read Now

  • Access Control Technology

    As we move swiftly toward the end of 2024, the security industry is looking at the trends in play, what might be on the horizon, and how they will impact business opportunities and projections. Read Now

Most   Popular

Featured Cybersecurity

Webinars

New Products

  • A8V MIND

    A8V MIND

    Hexagon’s Geosystems presents a portable version of its Accur8vision detection system. A rugged all-in-one solution, the A8V MIND (Mobile Intrusion Detection) is designed to provide flexible protection of critical outdoor infrastructure and objects. Hexagon’s Accur8vision is a volumetric detection system that employs LiDAR technology to safeguard entire areas. Whenever it detects movement in a specified zone, it automatically differentiates a threat from a nonthreat, and immediately notifies security staff if necessary. Person detection is carried out within a radius of 80 meters from this device. Connected remotely via a portable computer device, it enables remote surveillance and does not depend on security staff patrolling the area. 3

  • Unified VMS

    AxxonSoft introduces version 2.0 of the Axxon One VMS. The new release features integrations with various physical security systems, making Axxon One a unified VMS. Other enhancements include new AI video analytics and intelligent search functions, hardened cybersecurity, usability and performance improvements, and expanded cloud capabilities 3

  • Camden CV-7600 High Security Card Readers

    Camden CV-7600 High Security Card Readers

    Camden Door Controls has relaunched its CV-7600 card readers in response to growing market demand for a more secure alternative to standard proximity credentials that can be easily cloned. CV-7600 readers support MIFARE DESFire EV1 & EV2 encryption technology credentials, making them virtually clone-proof and highly secure. 3