alarm response center

Security Industry Groups Call For Alarm Response, Security Services to Be Classified as “Essential” During Coronavirus Pandemic

SIA, ESA and TMA have penned a letter to public safety officials calling for governments to exempt alarm response centers and companies that serve them from shelter-in-place orders.

Three organizations representing the security and life safety industries are circulating a letter to state public safety officials that calls on governments to classify electronic monitoring and other safety services as “essential” during the COVID-19 pandemic.

The Security Industry Association (SIA), the Electronic Security Association (ESA) and The Monitoring Association (TMA) penned the form letter, which has gained more than 450 signatures from security company leaders.

The letter, released Tuesday, asks state governments to explicitly exempt businesses offering electronic security, fire, monitoring and life safety services from shelter-in-place or quarantine orders by classifying them as “essential services.” Policies should ensure that alarm response centers, and the companies that provide repair and installation of the security technology, remain operational, the three organizations argue.

Manufacturing of such security products should also be considered essential under any shelter-in-place or quarantine orders, according to SIA, ESA and TMA. Alarm response services act as “vital communication filters and links to first responders and emergency dispatches around the country,” the letter reads.

“In times like these, the efficient deployment of emergency services is of critical importance for keeping people safe and instilling a sense of calm in the general population,” the organizations wrote, adding: “We are writing to ensure that the individuals, hospitals and businesses that depend on these services and security products for their health, safety and welfare are not adversely impacted by any governmental shelter-in-place, quarantine or similar orders.”

A directive signed by Christopher C. Krebs, the director of the Cybersecurity and Infrastructure Security Agency (CISA), classified information technology systems workers, law enforcement officers and call center employees as essential. But Krebs did not specifically touch on alarm response centers or the security companies that support them, noting that state and local officials can make the choice to classify more workers as essential or not.

"These identified sectors and workers are not intended to be the authoritative or exhaustive list of critical infrastructure sectors and functions that should continue during the COVID-19 response," Krebs wrote in his directive. "Instead, State and local officials should use their own judgment in using their authorities and issuing implementation directives and guidance."

SIA continues to collect signatures from security leaders for the letter as part of its advocacy efforts. Interested security workers can contact SIA CEO Dan Erickson to affirm their consent to sign.

About the Author

Haley Samsel is an Associate Content Editor for the Infrastructure Solutions Group at 1105 Media.

Featured

  • It's Show Time

    I am one of those people that likes to see things get bigger and better. As advertised, ISC West is going to be bigger (more exhibitors) and better (more attendees). It’s show time in Las Vegas. Read Now

    • Industry Events
    • ISC West
  • SIA Releases New Report on Operational Security Technology

    The Security Industry Association (SIA) has released an impactful new resource – Operational Security Technology: Principles, Challenges and Achieving Mission-Critical Outcomes Leveraging OST. Read Now

  • Cyber Overconfidence Is Leaving Your Organization Vulnerable

    The increased sophistication of cyber threats pumped by the relentless use of AI and machine learning brings forth record-breaking statistics. Cyberattacks grew 44% YoY in 2024, with a weekly average of 1,673 cyberattacks per organization. While organizations up their security game to help thwart these attacks, a critical question remains: Can employees identify a threat when they come across one? A Confidence Gap survey reveals that 86% of employees feel confident in their ability to identify phishing attempts. But things are not as rosy as they appear; the more significant part of the report finds this confidence misplaced. Read Now

  • Mission 500 Debuts Refreshed Identity Ahead of Security 5K/2K at ISC West

    Mission 500, the security industry’s nonprofit charity dedicated to supporting children in need across the US, Canada, and Puerto Rico, has unveiled a refreshed brand identity ahead of ISC West. The charity’s new look includes a modernized logo with refined messaging to reinforce Mission 500’s nearly decade-long commitment to serving the needs of children and families in crisis. Read Now

    • Industry Events

New Products

  • Mobile Safe Shield

    Mobile Safe Shield

    SafeWood Designs, Inc., a manufacturer of patented bullet resistant products, is excited to announce the launch of the Mobile Safe Shield. The Mobile Safe Shield is a moveable bullet resistant shield that provides protection in the event of an assailant and supplies cover in the event of an active shooter. With a heavy-duty steel frame, quality castor wheels, and bullet resistant core, the Mobile Safe Shield is a perfect addition to any guard station, security desks, courthouses, police stations, schools, office spaces and more. The Mobile Safe Shield is incredibly customizable. Bullet resistant materials are available in UL 752 Levels 1 through 8 and include glass, white board, tack board, veneer, and plastic laminate. Flexibility in bullet resistant materials allows for the Mobile Safe Shield to blend more with current interior décor for a seamless design aesthetic. Optional custom paint colors are also available for the steel frame.

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.”