DOOR to Acquire HelloTech, Officially Launching DOOR Services

  • Jun 25, 2024

Latch, Inc., soon to be DOOR, recently announced it has agreed to acquire HelloTech, Inc., a service platform delivering on-demand, last-mile installation, setup, and connected device support. The HelloTech platform, merged with the technology Latch acquired in its 2023 acquisition of Honest Day's Work (HDW), will serve as the foundation for DOOR Services, which will bring full-service amenities to multifamily buildings by enabling residents to efficiently share and book service providers, such as dog walkers, house cleaners, and tech support.

“We’re excited to join forces with HelloTech to accelerate our vision for DOOR Services,” said Jamie Siminoff, Chief Doorman at DOOR. “The HelloTech team’s expertise includes servicing residents across the country and also supporting multifamily properties, with over 100,000 residences serviced in the last 12 months. As we go forward, HelloTech and HDW’s platforms and know-how will enable us to expand our offerings beyond tech support services to the many services residents are in need of every day.”

HelloTech has built a strong reputation for delivering seamless technology installations and support directly to consumers' homes in partnership with major retailers and electronics brands. The company’s expertise spans a wide range of electronics, including smart home devices, security systems, Wi-Fi networks, entertainment setups, and more. HelloTech's customer-centric approach aligns with DOOR’s mission to simplify access to high-quality service providers for residents and streamline operations for property owners and managers.

“We’re thrilled to support DOOR’s mission to enhance the residential living experience and believe the HelloTech platform will be an important foundation for DOOR Services,” said Greg Steiner, CEO of HelloTech. “By integrating HelloTech's installation expertise and service capabilities, DOOR will provide end-to-end solutions that enable residents across the country to easily book service providers for their home electronics and beyond.”

With the acquisition, Micah Stone, currently Latch’s Chief Growth Officer, is being promoted to President of DOOR Services, which comprises DOOR Property Management, the JAMES app, future DOOR Services (dog walkers, housekeepers, etc.) and, when closed, HelloTech.

Under the terms of the acquisition, which is expected to close in the third quarter of 2024, HelloTech will continue to operate as a subsidiary of Latch. The integration of HelloTech's operations into DOOR Services is expected to strengthen both companies' capabilities in delivering enhanced home services nationwide.

Featured

  • Tradeshow Work Can Be Fun

    While at ISC West last week, I ran into numerous friends and associates all of which was a pleasant experience. The first question always seemed to be, “How many does this make for you?” Read Now

    • Industry Events
    • ISC West

  • New Report Says 1 in 5 SMBs Would Be Forced to Shutter After Successful Cyberattack

    Small and medium-sized businesses (SMBs) play a crucial role in the U.S. economy, making up 99.9% of all businesses and contributing to half of the nation's GDP. However, these vital economic growth drivers face an escalating threat—cyberattacks that could put them out of business. Read Now

  • The Yellow Brick Road

    The road to and throughout Wednesday's and Thursday's ISC West was crowded but it was amazing. Read Now

    • Industry Events
    • ISC West

  • An Inside Look From Napco at ISC West

    Get a look into the excitement at ISC West 2025 from Napco. Hear from some of their top-tech executives live from the show floor. Read Now

    • Industry Events
    • ISC West

  • Upping the Ante

    I am not a betting man in terms of cards, dice, blackjack or that wheel with the black marble racing around the circumference of a spinning wheel, but I would bet on the success of ISC West this year. Read Now

    • Industry Events
    • ISC West
Most   Popular

New Products

  • Compact IP Video Intercom

    Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.

  • QCS7230 System-on-Chip (SoC)

    QCS7230 System-on-Chip (SoC)

    The latest Qualcomm® Vision Intelligence Platform offers next-generation smart camera IoT solutions to improve safety and security across enterprises, cities and spaces. The Vision Intelligence Platform was expanded in March 2022 with the introduction of the QCS7230 System-on-Chip (SoC), which delivers superior artificial intelligence (AI) inferencing at the edge.

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols.