Coweta County 911 Streamlines Emergency Alarm Response
New technology reduces call processing times and eliminates manual data entry for emergency dispatchers in Georgia.
- By Jesse Jacobs
- Mar 06, 2026
Coweta County 911 is now using the Automated Secure Alarm Protocol (ASAP) Service, a standards-based solution that digitally delivers alarm notifications directly into the emergency communications center’s computer-aided dispatch system.
The implementation aims to provide faster call processing and better-informed dispatch decisions while eliminating transcription errors and miscommunication between dispatchers and alarm-monitoring center personnel.
Located 38 miles south of Atlanta, the Coweta County center handled more than 134,000 emergency and nonemergency calls in 2025. This volume included 7,627 alarm notifications, which previously required multiple phone calls to verify and capture data. Officials estimate that manual alarm processing consumes between 37 and 106 telecommunicator hours per month.
The new system utilizes two standards accredited by the American National Standards Institute: ASAP and the Alarm Verification Scoring standard (AVS-01). Developed by The Monitoring Association, these protocols streamline how centers respond to calls from monitoring companies and use scoring levels to help dispatchers prioritize the severity of an alarm.
Mission Critical Partners guided the implementation, which connects via Georgia’s criminal justice message switch and Nlets, the International Justice and Public Safety Network. The service is currently receiving digital transmissions from several major monitoring companies, including ADT, Alert 360, Johnson Controls, and Vivint.