Honeywell Fire Systems Extends Product Warranty Period
Honeywell Fire Systems has announced the limited warranty period on its fire alarm products manufactured within the United States is to be extended from 18 to 36 months, effective immediately. The warranty extension applies to Honeywell's Notifier, Fire-Lite Alarms, Gamewell-FCI and Silent Knight-brand fire alarm control systems manufactured in the U.S.
To help ensure all products currently in the marketplace are covered, the warranty extension is retroactive, applicable to products manufactured on or after January 1, 2009.
Therefore, products with a date code stamp of "0109" or later are protected by the new 36-month policy. Date code digits one and two indicate the week in which the product was manufactured with the last two digits representing the year.
According to Honeywell Fire Systems' vice president of operations, John Chetelat, warranty terms were extended as another means of customer support. "We have rigid quality-assurance standards employed throughout our product development and manufacturing processes. But if a product is found to have an inherent defect, we want our customers to trust we'll back them."
The warranty extension joins other customer-support initiatives recently enhanced by Honeywell Fire Systems. A third training center for Notifier and Gamewell-FCI customers was just opened in Lincolnshire, Ill., to improve access to hands-on training. Silent Knight has introduced a new Lunch-N-Learn fire protection program aimed at educating specifiers and facilities personnel, while Fire-Lite continues to host more than 60 fire alarm systems trainings throughout the country, free-of-charge.