Emergency Calls Integrate With IP Video Surveillance In Malaysian City

Cyberjaya has become the first Malaysian city to deploy a system that allows local police to remotely monitor the location of an incident, immediately after receiving an emergency call.

This is achieved by interfacing IndigoVision’s IP video solution with the Malaysian Emergency Response Service (MERS) 999 system, which is part of the overall integrated CCTV surveillance system commissioned by IndigoVision’s local approved Partner, GTC Global Sdn Bhd.

Speaking at the launch of the integrated system at Cyberjaya Police Station, Inspector General of Police Tan Sri Musa Hassan said, “The MERS 999 provides a uniform platform for handling emergency calls from the Police, Fire and Rescue Services, Health Ministry and Civil Defense Department. This allows better coordination between the agencies especially after police are able to use CCTV to check on the type and seriousness of the emergency and assess the assistance that is needed.”

The ability for the police to assess a situation immediately and provide a fast response deters criminals and allows the authorities to provide the correct assistance for victims following an incident. Being able to check on the scene of an emergency also means that the police can identify crank calls. This improves efficiency and ensures resources are directed to dealing with actual emergencies.

Using a fiber network designed by GTC Global Sdn Bhd, a total of 30 IndigoVision series 9000 IP PTZ vandal-proof domes were installed at various high traffic and populated areas around the town. Loudspeakers were also fitted alongside many of the cameras allowing control room operators to broadcast warning or help messages using an integrated intercom system.

In the central control room operators use ‘Control Center’, IndigoVision’s Security Management Software to view live camera feeds and analyze recorded video. Evidential quality video clips can be exported as evidence for use in court.

Then an emergency call is received, its location is displayed on the main GIS Map. The operator then displays the nearest camera and remotely controls its PTZ movement to view the incident. IndigoVision’s compression technology means that high-quality H.264 video can be streamed around the network with minimum bandwidth requirement. This ensures minimum latency, allowing operators to smoothly control the PTZ domes from long distances. This was one of the main reasons IndigoVision was chosen for this project.

Video is recorded on an IndigoVision Windows NVR, with Raid 5 storage, providing a 30 day archive. The amount of storage required compared to comparable systems is significantly lower due to the efficiency of the compression technology and to advanced features such as Activity Controlled Framerate (ACF), which is used in the IP domes.

ACF is a unique feature that reduces the framerate at which video is transmitted from the camera during periods of scene inactivity. As soon as the camera detects motion, the video is automatically streamed at maximum framerate. This can considerably reduce the amount of recorded video, particularly during the night or at quieter locations.


  • 12 Commercial Crime Sites to Do Your Research

    12 Commercial Crime Sites to Do Your Research

    Understanding crime statistics in your industry and area is crucial for making important decisions about your security budget. With so much information out there, how can you know which statistics to trust? Read Now

  • Boosting Safety and Efficiency

    Boosting Safety and Efficiency

    In alignment with the state of Mississippi’s mission of “Empowering Mississippi citizens to stay connected and engaged with their government,” Salient's CompleteView VMS is being installed throughout more than 150 state boards, commissions and agencies in order to ensure safety for thousands of constituents who access state services daily. Read Now

  • Live From GSX: Post-Show Review

    Live From GSX: Post-Show Review

    This year’s Live From GSX program was a rousing success! Again, we’d like to thank our partners, and IPVideo, for working with us and letting us broadcast their solutions to the industry. You can follow our Live From GSX 2023 page to keep up with post-show developments and announcements. And if you’re interested in working with us in 2024, please don’t hesitate to ask about our Live From programs for ISC West in March or next year’s GSX. Read Now

    • Industry Events
    • GSX
  • People Say the Funniest Things

    People Say the Funniest Things

    By all accounts, GSX version 2023 was completely successful. Apparently, there were plenty of mix-ups with the airlines and getting aircraft from the East Coast into Big D. I am all ears when I am in a gathering of people. You never know when a nugget of information might flip out. Read Now

    • Industry Events
    • GSX

Featured Cybersecurity


New Products

  • Mobile Safe Shield

    Mobile Safe Shield

    SafeWood Designs, Inc., a manufacturer of patented bullet resistant products, is excited to announce the launch of the Mobile Safe Shield. The Mobile Safe Shield is a moveable bullet resistant shield that provides protection in the event of an assailant and supplies cover in the event of an active shooter. With a heavy-duty steel frame, quality castor wheels, and bullet resistant core, the Mobile Safe Shield is a perfect addition to any guard station, security desks, courthouses, police stations, schools, office spaces and more. The Mobile Safe Shield is incredibly customizable. Bullet resistant materials are available in UL 752 Levels 1 through 8 and include glass, white board, tack board, veneer, and plastic laminate. Flexibility in bullet resistant materials allows for the Mobile Safe Shield to blend more with current interior décor for a seamless design aesthetic. Optional custom paint colors are also available for the steel frame. 3

  • XS4 Original+

    XS4 Original+

    The SALTO XS4 Original+ design is based on the same proven housing and mechanical mechanisms of the XS4 Original. The XS4 Original+, however, is embedded with SALTO’s BLUEnet real-time functionality and SVN-Flex capability that enables SALTO stand-alone smart XS4 Original+ locks to update user credentials directly at the door. Compatible with the array of SALTO platform solutions including SALTO Space data-on-card, SALTO KS Keys as a Service cloud-based access solution, and SALTO’s JustIn Mobile technology for digital keys. The XS4 Original+ also includes RFID Mifare DESFire, Bluetooth LE and NFC technology functionality. 3

  • ResponderLink


    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols. 3