Pictured from left are John Nemerofsky, sales and marketing vice president; Marty Guay, president; Crystal White, Central Station assistant manager; Dominic DelloRusso, Operations manager; and Kevin Keohane, retail director.

Niscayah Earns CSAA Five Diamond Certification

The Central Station Alarm Association (CSAA) has given Niscayah, Inc.-Woburn, Mass., the “CSAA Five Diamond Certification,” which demonstrates that all of the company's central station operators are proficient and have passed the CSAA Central Station On-Line Operator Training Course.

The course covers virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers. This critical area of communications is the life-saving link between the residential or business properties and the law enforcement, fire and emergency services in local areas.

To earn “Five Diamond Certification,” each and every operator must have not only passed the course but also shown:

  • proficiency in alarm verification, which helps reduce false alarms;
  • proficiency in communications with the Public Service Answering Points, such as the Emergency 911 centers;
  • knowledge of electronic communications equipment, including radio;
  • an understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others; and
  • proficiency in emergency preparedness under a wide scenario of possibilities.

Five Diamond companies invest their time, money and commitment to 100 percent quality operator training. There are approximately 2,700 central stations in the United States that communicate and interact with law enforcement, fire and emergency services agencies. Of this group, less than 150 central stations have achieved the “Five Diamond Certified” status.

Kevin Keohane, director of Retail Services, stated “Acquiring Five Diamond Certification demonstrates Niscayah’s ongoing commitment to quality service and continuous improvement. Through investments in technology and our most important resource, our people, Niscayah constantly strives to provide service excellence in taking responsibility for the trust and confidence of our client’s life and safety concerns.”

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