AMAG Creates New Position on Training and Support Team

  • Mar 10, 2011
AMAG Technology has hired industry veteran Tina Serafin as its new director of professional services, training and software support. Hired for a new position at AMAG, Serafin is in charge of AMAG's professional services department, all training initiatives and objectives, and managing the software site agreement program. Serafin reports to Vice President of Technical Services Ray Payne.

"I am thrilled to have the opportunity to manage a great department within AMAG, and to work with the team to achieve service delivery improvements in proservices, training and software support," Serafin said.

"Tina's experienced skill set will provide our customers with a higher level of exceptional customer service and support," Payne said. "We are thrilled to have her depth of experience as part of our proservices, training and software support teams."

Tina comes to AMAG after 12 years at Lenel Systems International, where she worked her way up from trainer to vice president of global gervices. As vice president, Serafin provided executive leadership with direct responsibility for both service execution and sales results for the Lenel and Guardall UTC companies.  She implemented improved processes within her department which significantly increased customer satisfaction ratings, and led quality initiatives that resulted in more effective service delivery.


Featured

Most   Popular

New Products

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.

  • Automatic Systems V07

    Automatic Systems V07

    Automatic Systems, an industry-leading manufacturer of pedestrian and vehicle secure entrance control access systems, is pleased to announce the release of its groundbreaking V07 software. The V07 software update is designed specifically to address cybersecurity concerns and will ensure the integrity and confidentiality of Automatic Systems applications. With the new V07 software, updates will be delivered by means of an encrypted file.

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols.