Chicago-area Mall Fights Crime and Safeguards Shoppers

With the National Retail Federation predicting the highest growth in holiday sales since 2011 with a 4 percent increase this year, Axis Communications announced that Chicago-area Stratford Square Mall is relying on Axis network cameras to protect public safety and minimize shoplifting during the holiday shopping season. Even though online sales are also on the rise, the vast majority of shoppers will continue to visit brick and mortar stores for their holiday purchases, making a robust and flexible security system essential. Along with an increase in sales, the holiday season can also bring an increase in merchandise shrink, adding more incentive for mall managers to have eyes throughout the facility.

The mall, which welcomes over 12 million visitors a year, worked with Tinley Park, IL-based IT services company Preferred Communication Systems to install the high definition cameras in 2013 throughout common areas in the 1.3 million square foot facility. While most of the more than 160 retail stores manage their own surveillance needs internally, the IP cameras provide critical support in hallways, play areas and the mall’s exterior. Because the cameras are network based, the mall can quickly and easily add or move cameras when the mall’s layout changes, and the cameras’ durability ensures the mall will have continual access to HDTV-quality video to monitor shopper safety, find lost children and help protect mall assets and combat crime.

“With our system, it’s easy to add more cameras, we have a great response time, and everything runs smoothly,” said Doug Kiehn, general manager, Stratford Square Mall. “We don’t have time for headaches. We don’t have time for downtime. We don’t have time for a camera not working.”

In addition to public safety, the cameras also enable the mall security team to cooperate with specific stores and the local police department in identifying and prosecuting criminals. The security team can pick up suspects on video as they leave the stores and head to the parking lot. They are able to zoom in on faces, tattoos and other identifying marks, which can be seen clearly in the HDTV-quality video. These images are often provided to the local police, who in turn, use them to successfully prosecute cases. They can also connect the local police to live video feeds to increase situational awareness in the event of an emergency.

The mall selected a variety of Axis camera models including the discrete AXIS M3014 Fixed Dome Network Cameras for their drop ceilings and the AXIS P5534 PTZ Dome Network Cameras to cover the entryways into the mall. The cameras’ powerful optical and digital zooms with autofocus and 360° pan allow security personnel to investigate incidents throughout the entire common area of the mall. For the seasonal holiday area where Santa and the Easter Bunny greet children, the mall relies on the wide-angle AXIS P3364-V to cover both the main area and the hallways leading up to it for maximum protection

Featured

  • Report Reveals Security Training Reduces Global Phishing Click Rates by 86%

    KnowBe4, the cybersecurity platform that comprehensively addresses human risk management, today launched its “Phishing by Industry Benchmarking Report 2025” which measures an organization’s Phish-prone Percentage (PPP) — the percentage of employees likely to fall for social engineering or phishing attacks, indicating the organization’s overall susceptibility to phishing threats. This year’s report found a global average baseline PPP of 33.1%, meaning a third of employees interact with phishing simulations before taking part in best-practice security awareness training (SAT).COVER 2025-PIB-NA-Report_EN-US Read Now

  • TSA Begins REAL ID Full Enforcement Today

    Today, the Transportation Security Administration (TSA) announced the imminent implementation of its REAL ID enforcement measures at TSA checkpoints nationwide. Read Now

  • Body-Worn Cameras on the Rise

    On the evening of Oct. 29, 2024, the owner of 300 Guard based in Houston, was shot while on duty at a convenience store. He returned fire. He was wearing a plated vest and thankfully recovered in the hospital. Read Now

  • Brazil Port Enhances Surveillance and Supports Wildlife Conservation with Sustainable Technology

    Ferroport, which operates the iron ore terminal at the Port of Açu in São João da Barra, Rio de Janeiro, Brazil, has deployed state-of-the-art video surveillance cameras from Axis Communications to enhance nighttime security and visibility, while decreasing environmental impact and prioritizing sustainability. With cutting-edge technology, the port now has precise surveillance cameras that capture high-quality nighttime images, while reducing the amount of artificial lighting that negatively impacts the surrounding ecosystem. Read Now

  • Fast-Forward from 1,000 B.C.E. to Today

    The lock and key have been around since time immemorial. In fact, the locksmith profession is one of the oldest in the world when you consider the earliest wooden tumbler lock debuted three-plus millennia ago. Read Now

New Products

  • 4K Video Decoder

    3xLOGIC’s VH-DECODER-4K is perfect for use in organizations of all sizes in diverse vertical sectors such as retail, leisure and hospitality, education and commercial premises.

  • EasyGate SPT and SPD

    EasyGate SPT SPD

    Security solutions do not have to be ordinary, let alone unattractive. Having renewed their best-selling speed gates, Cominfo has once again demonstrated their Art of Security philosophy in practice — and confirmed their position as an industry-leading manufacturers of premium speed gates and turnstiles.

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols.