STANLEY Security Empowers Customers with eServices 2.0

STANLEY Security announces the official launch of its significantly augmented eServices 2.0 platform, now commercially available to STANLEY Security customers. eServices 2.0 was initially released in beta to select STANLEY Security customers earlier this year, and has been continually enhanced based on direct customer feedback to bring the platform to its current state. STANLEY Security responded to over 1,000 logged development requests during the six-month beta period, and announces its integrated Feature Request Customer & Feedback Portal establishing a continual focus on direct customer involvement.

“We were the first to create an online management tool for our customers back in 1999 based on a request from one of our customers with a need for more information,” said Beth Tarnoff, director of marketing for STANLEY Convergent Security Solutions. “Even then, we had a finger on the pulse of the industry as a whole – but just as importantly, we were in tune with the needs of our customers and were open to their feedback, ideas and suggestions. Over the past 15 years, eServices has advanced based on the highly valuable customer response. We took this as an opportunity to showcase eServices 2.0 as an ever-evolving tool, focusing on the shifting needs of our customers as they progress in stride with an industry that’s continually advancing.”

STANLEY Security’s eServices 2.0 provides real-time transparency on customers’ security systems, including intrusion, video surveillance, access control, fire detection and integration – offering full, mobile visibility and business insight. eServices 2.0 is an essential tool for customers to streamline security and business processes, offering comprehensive insight to aptly carry out security investigations and respond to issues before they could negatively affect operations at one or any number of locations. By providing real-time visibility and aggregating all system data onto a single online interface, users can efficiently view and manage system activity, including control over open/close and arm/disarm activity, detailed alarm incident reports, unscheduled activity, oversee fire inspections, test operations and more. The highly intuitive dashboard allows users to save time and drive a return on investment, while simultaneously plan effective security strategies to improve employee and customer safety and prevent loss of assets – all from one online platform.

Now equipped with a strong backend infrastructure and accessible frontend delivery, eServices 2.0 drives more effective security management processes by providing customers with substantially upgraded features, services and capabilities – all based on direct customer feedback:

  • Single sign-on for all security data: Real-time visibility on all security systems, including intrusion, video, access and fire.
  • Identify trends and perform predictive analytics: Proactively plan security strategies with a feature-rich, personalized dashboard.
  • Complete intelligence on-the-go: Receive complete reports and full functionality on any device - desktop, laptop, phone or tablet. Not limited to a set of reports or reduced feature set like many competitive products.
  • Save time with self-service: Schedule service requests and manage passcards, action plans, call lists, open/close schedules and more – all online.
  • Intuitive user interface: Easy navigation that minimizes clicks, automatic form complete functionality and more.
  • Multi- Lingual: Interact with eServices 2.0 in English, French or Spanish.
  • Customized reporting: Create custom groups/criteria to filter and report on the data points that matter for users’ businesses.
  • Built on customer feedback: Request new eServices features with online tracking and direct link to the STANLEY development team.

One of the most robust features new to eServices 2.0 is metadata tagging. Based on a customer’s specific business criteria, with metadata tagging, he or she can label or ‘tag’ individual locations or sites with names that are meaningful to the customer and then filter and report based on those labels. For instance, if it is important to customers to be able to group and report on sites by location type, such as retail store fronts, business offices and warehouses, they can do that and more. Instead of being restricted by location and site terminology used by their security provider, STANLEY provides customers the ability to report in a customized way that matches their unique business needs.

“eServices is and always has been a tool for our customers, influenced by our customers,” stated Tarnoff. “This was accomplished in 2.0 through the myriad of new features, such as metadata tagging. But we wanted to further heighten that connection in this new platform, beyond the more tangible feature sets. We did this by empowering trusted security professionals, our customers, with the ability to fully engage in the development of this tool using our integrated Feature Request & Customer Feedback Portal.”

With the integrated Feature Request & Customer Feedback Portal, customers have a direct link to the eServices 2.0 development team to submit anything from system bugs and functional changes to suggestions to make their security operations more productive. Once they submit their request, they have total transparency with the ability to see the status of the request, when the team starts development and when the feature will be completed.  They can even engage in a two-way dialogue with the eServices developers with the ability to post comments throughout the process. Customers also can view the full history and tracking of all submitted requests beyond their own requests, for further transparency.

“Our customers play an integral role in evolving this agile platform daily – truly making a difference not only with the eServices 2.0 product, but as a result, in their own security operations and businesses,” continued Tarnoff. “The newly enhanced eServices 2.0 platform truly embodies the spirit of full transparency and the comprehensive business partnership we share with our customers. We sincerely thank our customers for this partnership."

Featured

  • Maximizing Your Security Budget This Year

    The Importance of Proactive Security Measures: 4 Stories of Regret

    We all want to believe that crime won’t happen to us. So, some business owners hope for the best and put proactive security measures on the back burner, because other things like growth, attracting new customers, and meeting deadlines all seem more pressing. Read Now

  • Security Questions Persist After Attempted Assassination Attempt of Donald Trump

  • March Networks Expands Partnership with American Dairy Queen Corp.

    March Networks recently announced its selection as an American Dairy Queen Corporation (ADQ) approved supplier of video surveillance solutions for the DQ® system. This partnership marks a significant milestone in March Networks’ ongoing collaboration with DQ franchise owners since 2017, serving more than two hundred DQ restaurants across 13 U.S. states. Read Now

  • SIA Opens Nominations for 2024 “25 on the RISE Awards”

    The Security Industry Association (SIA) has opened the call for nominations for the second annual 25 on the RISE Awards– a program presented by SIA’s RISE community for emerging security leaders. Each year, this initiative honors 25 security leaders of today and tomorrow for their impactful contributions to advancing the security industry. Read Now

    • Industry Events

Featured Cybersecurity

Webinars

New Products

  • Automatic Systems V07

    Automatic Systems V07

    Automatic Systems, an industry-leading manufacturer of pedestrian and vehicle secure entrance control access systems, is pleased to announce the release of its groundbreaking V07 software. The V07 software update is designed specifically to address cybersecurity concerns and will ensure the integrity and confidentiality of Automatic Systems applications. With the new V07 software, updates will be delivered by means of an encrypted file. 3

  • Unified VMS

    AxxonSoft introduces version 2.0 of the Axxon One VMS. The new release features integrations with various physical security systems, making Axxon One a unified VMS. Other enhancements include new AI video analytics and intelligent search functions, hardened cybersecurity, usability and performance improvements, and expanded cloud capabilities 3

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening. 3