Paxton Announces New Support Manager to Ensure World-Class Customer Satisfaction

Paxton has appointed Natasha Shell as U.S. Support Manager.

  • Jan 22, 2019

Paxton has appointed Natasha Shell as U.S. Support Manager.

Natasha is responsible for training and mentoring Paxton’s industry leading Customer Support team to drive world-class customer satisfaction. Every call into Paxton’s Customer Support team is answered within seconds by a trained and professional representative that’s dedicated to help dealers with a wide range of inquiries, from technical questions to assistance with a multi-door installation project.

Natasha brings 12 years of customer service experience to Paxton, previously Customer Service Manager for a global electronics company, she led a large team that maintained an overall standard of 100% customer satisfaction.

Jonathan Lach, VP of Sales commented, “I am very pleased to have Natasha join Paxton and lead our Customer Support team. Natasha’s passion for customer service aligns with our commitment to ensure our dealers receive world class support when they call Paxton.”

Natasha said, “I’m excited to join the Customer Support team at Paxton. Having satisfied customers is not enough for me. Retaining customers by going above and beyond, making yourself memorable by standing out, and continuous follow-up is the key to a fulfilling and long-term relationship."

Dealers that call into Paxton’s Customer Support team are saying:

“I'm always impressed with the quality and efficiency of Paxton’s Customer Support. They answer the phone within seconds. Furthermore, they always have clear and concise directions to solve any problem I have ever encountered.”

 “Excellent service! The phone was answered by a real person, and that person was very knowledgeable, answered all my questions, and gave me suggestions on how to accomplish some technical tasks. Keep up the amazing work Paxton!”

Paxton’s Customer Support team are fully trained on all Paxton systems and available from 8am – 8pm ET, Monday through Friday. Contact Paxton’s Support team today at www.paxton.info/3718.

Featured

  • Ransomware Attacks Rise for the First Time in Six Months

    Ransomware attacks have risen for the first time in six months, increasing by 28% month-on-month to 421 attacks. While overall attack volume remained below 500, the uptick may signal a renewed escalation heading into the year’s most active period for cyber criminals. Read Now

  • Report: 47 Percent of Security Service Providers Are Not Yet Using AI or Automation Tools

    Trackforce, a provider of security workforce management platforms, today announced the launch of its 2025 Physical Security Operations Benchmark Report, an industry-first study that benchmarks both private security service providers and corporate security teams side by side. Based on a survey of over 300 security professionals across the globe, the report provides a comprehensive look at the state of physical security operations. Read Now

    • Guard Services

  • Identity Governance at the Crossroads of Complexity and Scale

    Modern enterprises are grappling with an increasing number of identities, both human and machine, across an ever-growing number of systems. They must also deal with increased operational demands, including faster onboarding, more scalable models, and tighter security enforcement. Navigating these ever-growing challenges with speed and accuracy requires a new approach to identity governance that is built for the future enterprise. Read Now

  • Eagle Eye Networks Launches AI Camera Gun Detection

    Eagle Eye Networks, a provider of cloud video surveillance, recently introduced Eagle Eye Gun Detection, a new layer of protection for schools and businesses that works with existing security cameras and infrastructure. Eagle Eye Networks is the first to build gun detection into its platform. Read Now

  • Report: AI is Supercharging Old-School Cybercriminal Tactics

    AI isn’t just transforming how we work. It’s reshaping how cybercriminals attack, with threat actors exploiting AI to mass produce malicious code loaders, steal browser credentials and accelerate cloud attacks, according to a new report from Elastic. Read Now

Most   Popular

New Products

  • Mobile Safe Shield

    Mobile Safe Shield

    SafeWood Designs, Inc., a manufacturer of patented bullet resistant products, is excited to announce the launch of the Mobile Safe Shield. The Mobile Safe Shield is a moveable bullet resistant shield that provides protection in the event of an assailant and supplies cover in the event of an active shooter. With a heavy-duty steel frame, quality castor wheels, and bullet resistant core, the Mobile Safe Shield is a perfect addition to any guard station, security desks, courthouses, police stations, schools, office spaces and more. The Mobile Safe Shield is incredibly customizable. Bullet resistant materials are available in UL 752 Levels 1 through 8 and include glass, white board, tack board, veneer, and plastic laminate. Flexibility in bullet resistant materials allows for the Mobile Safe Shield to blend more with current interior décor for a seamless design aesthetic. Optional custom paint colors are also available for the steel frame.

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.

  • Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

    Connect ONE®

    Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.