Paxton Announces New Support Manager to Ensure World-Class Customer Satisfaction

Paxton has appointed Natasha Shell as U.S. Support Manager.

Paxton has appointed Natasha Shell as U.S. Support Manager.

Natasha is responsible for training and mentoring Paxton’s industry leading Customer Support team to drive world-class customer satisfaction. Every call into Paxton’s Customer Support team is answered within seconds by a trained and professional representative that’s dedicated to help dealers with a wide range of inquiries, from technical questions to assistance with a multi-door installation project.

Natasha brings 12 years of customer service experience to Paxton, previously Customer Service Manager for a global electronics company, she led a large team that maintained an overall standard of 100% customer satisfaction.

Jonathan Lach, VP of Sales commented, “I am very pleased to have Natasha join Paxton and lead our Customer Support team. Natasha’s passion for customer service aligns with our commitment to ensure our dealers receive world class support when they call Paxton.”

Natasha said, “I’m excited to join the Customer Support team at Paxton. Having satisfied customers is not enough for me. Retaining customers by going above and beyond, making yourself memorable by standing out, and continuous follow-up is the key to a fulfilling and long-term relationship."

Dealers that call into Paxton’s Customer Support team are saying:

“I'm always impressed with the quality and efficiency of Paxton’s Customer Support. They answer the phone within seconds. Furthermore, they always have clear and concise directions to solve any problem I have ever encountered.”

 “Excellent service! The phone was answered by a real person, and that person was very knowledgeable, answered all my questions, and gave me suggestions on how to accomplish some technical tasks. Keep up the amazing work Paxton!”

Paxton’s Customer Support team are fully trained on all Paxton systems and available from 8am – 8pm ET, Monday through Friday. Contact Paxton’s Support team today at www.paxton.info/3718.

Featured

  • From Surveillance to Intelligence

    Years ago, it would have been significantly more expensive to run an analytic like that — requiring a custom-built solution with burdensome infrastructure demands — but modern edge devices have made it accessible to everyone. It also saves time, which is a critical factor if a missing child is involved. Video compression technology has played a critical role as well. Over the years, significant advancements have been made in video coding standards — including H.263, MPEG formats, and H.264—alongside compression optimization technologies developed by IP video manufacturers to improve efficiency without sacrificing quality. The open-source AV1 codec developed by the Alliance for Open Media—a consortium including Google, Netflix, Microsoft, Amazon and others — is already the preferred decoder for cloud-based applications, and is quickly becoming the standard for video compression of all types. Read Now

  • Cost: Reactive vs. Proactive Security

    Security breaches often happen despite the availability of tools to prevent them. To combat this problem, the industry is shifting from reactive correction to proactive protection. This article will examine why so many security leaders have realized they must “lead before the breach” – not after. Read Now

  • Achieving Clear Audio

    In today’s ever-changing world of security and risk management, effective communication via an intercom and door entry communication system is a critical communication tool to keep a facility’s staff, visitors and vendors safe. Read Now

  • Beyond Apps: Access Control for Today’s Residents

    The modern resident lives in an app-saturated world. From banking to grocery delivery, fitness tracking to ridesharing, nearly every service demands another download. But when it comes to accessing the place you live, most people do not want to clutter their phone with yet another app, especially if its only purpose is to open a door. Read Now

  • Survey: 48 Percent of Worshippers Feel Less Safe Attending In-Person Services

    Almost half (48%) of those who attend religious services say they feel less safe attending in-person due to rising acts of violence at places of worship. In fact, 39% report these safety concerns have led them to change how often they attend in-person services, according to new research from Verkada conducted online by The Harris Poll among 1,123 U.S. adults who attend a religious service or event at least once a month. Read Now

New Products

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.

  • QCS7230 System-on-Chip (SoC)

    QCS7230 System-on-Chip (SoC)

    The latest Qualcomm® Vision Intelligence Platform offers next-generation smart camera IoT solutions to improve safety and security across enterprises, cities and spaces. The Vision Intelligence Platform was expanded in March 2022 with the introduction of the QCS7230 System-on-Chip (SoC), which delivers superior artificial intelligence (AI) inferencing at the edge.

  • EasyGate SPT and SPD

    EasyGate SPT SPD

    Security solutions do not have to be ordinary, let alone unattractive. Having renewed their best-selling speed gates, Cominfo has once again demonstrated their Art of Security philosophy in practice — and confirmed their position as an industry-leading manufacturers of premium speed gates and turnstiles.