Chicago-Area Metra Launches Security App

Chicago Metropolitan Metra transportation system launches a smartphone security app to report safety concerns.

• By Sydny Shepard
• Apr 22, 2019

Metra, the Chicago Metropolitan transportation system, has launched a free app so customers can quickly and discretely report crimes, suspicious activity and other safety and security concerns to Metra police from a train or station.

The app, called Metra COPS, is available for Apple or Android users, according to a press release. 

"This new channel of communication helps us enhance the safety and security of our entire system," Metra Police Chief Joseph Perez said. "We always ask our customers and employees to remain vigilant and to say something if they see something. Using this app can be a more convenient way to do that than making a phone call."

The app is meant for the reporting of safety and security issues on Metra trains and in Metra facilities, such as crime in progress, disruptive or aggressive behavior, suspicious activity, unattended bags or packages, vandalism, panhandling, fare evasion or other concerns.

Customers can send a description along with a photo or video of the issue being reported. The app automatically disables the user's smartphone flash to ensure discretion, and reports can be made anonymously.

Metra police dispatchers can respond to the customer through the app, send out advisories and broadcast, "Be on the Lookout" alerts to app users.