Convergint Doubles Down on Financial Sector Business as Institutions Invest in Branch Automation, Safety, and Security

Serving 19 of the top 20 U.S. based financial institutions, Convergint completes approximately 270,000 service requests in 2022

Convergint has announced that its financial sector business achieved significant growth throughout 2022/2023. To meet customer demand, nearly 200 new technical colleagues were added to the team in the past year—including service and installation specialists dedicated to supporting the security, self-service and bank equipment needs of Convergint’s bank and credit union clients. This milestone comes on the heels of Convergint’s inaugural Voice of the Customer Benchmarking Survey, which revealed a critical need for increased collaboration between physical security and information technology teams as organizations, including financial institutions, prioritize security.

As the demand for advanced security systems in the financial industry continues to grow, the emerging technologies that maintain branch uptime by maximizing security and automating processes are evolving in response. Convergint works with two thirds of the top 100 banks and credit unions in the United States—and in 2023, more than 1,500 Convergint colleagues across 185 locations served over 1,500 financial institutions globally, including 19 of the top 20 financial institutions in the United States. By combining Convergint’s expertise in these technologies with its colleagues’ dedication to being their customers’ best service provider, the systems integrator is helping financial institutions optimize security and operational efficiencies while simultaneously enhancing the consumer experience.

“Convergint is helping financial services customers directly integrate the latest technologies and innovations—including cameras, sensors, AI/ML, and more—into existing infrastructures to ensure the best protection and service. We’re honored that our services are used in one-in-three bank branches in the U.S.,” said Kevin Sheridan, vice president, Financial Vertical at Convergint. “Employee and customer safety remain a top priority for our customers in the financial industry, and we pride ourselves on following four key values to provide the best service to our customers: excellent execution, a comprehensive portfolio, transparency with customers, and a strong commitment to our Values and beliefs.”

The financial sector is a critical area of growth for Convergint. In addition to its significant colleague and customer base, Convergint continues to expand the services and technologies it offers to meet evolving needs, including:

  • Convergint’s Remote Branch Insight, a remote service offering KPIs, dashboards, and reporting to help improve branch self-service and cash automation performance, reduce maintenance costs, and streamline equipment management.
  • Advanced teller-facing and user-facing financial self-service technologies—including ATMs, ITMs, and cash recyclers—to enhance operations, increase efficiency, and reduce costs.
  • Preventative maintenance, repair, and professional remote support for security and financial self-service equipment.

Featured

  • AI to Help Resolve Non-Emergency Calls Across Utah and Decrease 911 Caller Wait Times

    The Utah Communications Authority (UCA), which oversees the state’s next generation 911 technology services, recently announced that public safety answering points (PSAPs) throughout the state plan to implement Motorola Solutions’ Virtual Response technology to automate the receipt and resolution of 10-digit non-emergency line calls in Utah with the help of AI. Read Now

  • Report: 2025 Video Surveillance Market Set to Grow After Small Decline in 2024

    Novaira Insights has unveiled its latest report, “World Market for Video Surveillance Hardware and Software – 2025 Edition.” The research indicates that the global market for video surveillance hardware and software experienced a slight decline of 0.3% in 2024. This performance fell short of previous forecasts, primarily due to a significant decrease of 7.8% in the Chinese market. Conversely, the rest of the world saw a growth of 4.9%. The global market for video surveillance equipment was estimated to be worth $25.0 billion in 2024. Read Now

  • Report Reveals Local Governments Face Surge in Ransomware Attacks with Minimal Resources

    KnowBe4, the cybersecurity platform that comprehensively addresses human risk management, recently released new research highlighting the critical cybersecurity challenges facing state, local, tribal, and territorial (SLTT) governments. The report details how government organizations have become prime targets for cybercriminals while simultaneously facing severe resource constraints. Read Now

  • Video Surveillance Trends to Watch

    With more organizations adding newer capabilities to their surveillance systems, it’s always important to remember the “basics” of system configuration and deployment, as well as the topline benefits of continually emerging technologies like AI and the cloud. Read Now

  • New Report Reveals Top Trends Transforming Access Controller Technology

    Mercury Security, a provider in access control hardware and open platform solutions, has published its Trends in Access Controllers Report, based on a survey of over 450 security professionals across North America and Europe. The findings highlight the controller’s vital role in a physical access control system (PACS), where the device not only enforces access policies but also connects with readers to verify user credentials—ranging from ID badges to biometrics and mobile identities. With 72% of respondents identifying the controller as a critical or important factor in PACS design, the report underscores how the choice of controller platform has become a strategic decision for today’s security leaders. Read Now

New Products

  • Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

    Connect ONE®

    Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

  • HD2055 Modular Barricade

    Delta Scientific’s electric HD2055 modular shallow foundation barricade is tested to ASTM M50/P1 with negative penetration from the vehicle upon impact. With a shallow foundation of only 24 inches, the HD2055 can be installed without worrying about buried power lines and other below grade obstructions. The modular make-up of the barrier also allows you to cover wider roadways by adding additional modules to the system. The HD2055 boasts an Emergency Fast Operation of 1.5 seconds giving the guard ample time to deploy under a high threat situation.

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.”