Convergint Doubles Down on Financial Sector Business as Institutions Invest in Branch Automation, Safety, and Security

Serving 19 of the top 20 U.S. based financial institutions, Convergint completes approximately 270,000 service requests in 2022

Convergint has announced that its financial sector business achieved significant growth throughout 2022/2023. To meet customer demand, nearly 200 new technical colleagues were added to the team in the past year—including service and installation specialists dedicated to supporting the security, self-service and bank equipment needs of Convergint’s bank and credit union clients. This milestone comes on the heels of Convergint’s inaugural Voice of the Customer Benchmarking Survey, which revealed a critical need for increased collaboration between physical security and information technology teams as organizations, including financial institutions, prioritize security.

As the demand for advanced security systems in the financial industry continues to grow, the emerging technologies that maintain branch uptime by maximizing security and automating processes are evolving in response. Convergint works with two thirds of the top 100 banks and credit unions in the United States—and in 2023, more than 1,500 Convergint colleagues across 185 locations served over 1,500 financial institutions globally, including 19 of the top 20 financial institutions in the United States. By combining Convergint’s expertise in these technologies with its colleagues’ dedication to being their customers’ best service provider, the systems integrator is helping financial institutions optimize security and operational efficiencies while simultaneously enhancing the consumer experience.

“Convergint is helping financial services customers directly integrate the latest technologies and innovations—including cameras, sensors, AI/ML, and more—into existing infrastructures to ensure the best protection and service. We’re honored that our services are used in one-in-three bank branches in the U.S.,” said Kevin Sheridan, vice president, Financial Vertical at Convergint. “Employee and customer safety remain a top priority for our customers in the financial industry, and we pride ourselves on following four key values to provide the best service to our customers: excellent execution, a comprehensive portfolio, transparency with customers, and a strong commitment to our Values and beliefs.”

The financial sector is a critical area of growth for Convergint. In addition to its significant colleague and customer base, Convergint continues to expand the services and technologies it offers to meet evolving needs, including:

  • Convergint’s Remote Branch Insight, a remote service offering KPIs, dashboards, and reporting to help improve branch self-service and cash automation performance, reduce maintenance costs, and streamline equipment management.
  • Advanced teller-facing and user-facing financial self-service technologies—including ATMs, ITMs, and cash recyclers—to enhance operations, increase efficiency, and reduce costs.
  • Preventative maintenance, repair, and professional remote support for security and financial self-service equipment.

Featured

  • Maximizing Your Security Budget This Year

    The Importance of Proactive Security Measures: 4 Stories of Regret

    We all want to believe that crime won’t happen to us. So, some business owners hope for the best and put proactive security measures on the back burner, because other things like growth, attracting new customers, and meeting deadlines all seem more pressing. Read Now

  • 91 Percent of Security Leaders Believe AI Set to Outpace Security Teams

    Bugcrowd recently released its “Inside the Mind of a CISO” report, which surveyed hundreds of security leaders around the globe to uncover their perception on AI threats, their top priorities and evolving roles, and common myths directed towards the CISO. Among the findings, 1 in 3 respondents (33%) believed that at least half of companies are willing to sacrifice their customers’ long-term privacy or security to save money. Read Now

  • Milestone Announces Merger With Arcules

    Global video technology company Milestone Systems is pleased to announce that effective July 1, 2024, it will merge with the cloud-based video surveillance solutions provider, Arcules. Read Now

  • Organizations Struggle with Outdated Security Approaches, While Online Threats Increase

    Cloudflare Inc, recently published its State of Application Security 2024 Report. Findings from this year's report reveal that security teams are struggling to keep pace with the risks posed by organizations’ dependency on modern applications—the technology that underpins all of today’s most used sites. The report underscores that the volume of threats stemming from issues in the software supply chain, increasing number of distributed denial of service (DDoS) attacks and malicious bots, often exceed the resources of dedicated application security teams. Read Now

Featured Cybersecurity

Webinars

New Products

  • Camden CV-7600 High Security Card Readers

    Camden CV-7600 High Security Card Readers

    Camden Door Controls has relaunched its CV-7600 card readers in response to growing market demand for a more secure alternative to standard proximity credentials that can be easily cloned. CV-7600 readers support MIFARE DESFire EV1 & EV2 encryption technology credentials, making them virtually clone-proof and highly secure. 3

  • Camden CM-221 Series Switches

    Camden CM-221 Series Switches

    Camden Door Controls is pleased to announce that, in response to soaring customer demand, it has expanded its range of ValueWave™ no-touch switches to include a narrow (slimline) version with manual override. This override button is designed to provide additional assurance that the request to exit switch will open a door, even if the no-touch sensor fails to operate. This new slimline switch also features a heavy gauge stainless steel faceplate, a red/green illuminated light ring, and is IP65 rated, making it ideal for indoor or outdoor use as part of an automatic door or access control system. ValueWave™ no-touch switches are designed for easy installation and trouble-free service in high traffic applications. In addition to this narrow version, the CM-221 & CM-222 Series switches are available in a range of other models with single and double gang heavy-gauge stainless steel faceplates and include illuminated light rings. 3

  • FEP GameChanger

    FEP GameChanger

    Paige Datacom Solutions Introduces Important and Innovative Cabling Products GameChanger Cable, a proven and patented solution that significantly exceeds the reach of traditional category cable will now have a FEP/FEP construction. 3