Abu Dhabi DOT Selects March Networks IP Video Solution For Service Center
March Networks recently announced that the Abu Dhabi Department of Transport (DOT) in the United Arab Emirates is using the company’s VideoSphere solution in a new customer care facility to ensure the safety and security of clients and staff, and improve customer service. The solution includes VideoSphere Video Management System (VMS) software, CamPX MiniDome IP cameras and analytics available in the VideoSphere portfolio.
Responsible for Abu Dhabi’s extensive network of road, rail, port and air travel infrastructure, the DOT recently opened the state-of-the-art facility in the Marina Mall to provide permit and licensing services to hundreds of customers daily. Staff are also available to receive transport-related suggestions and complaints from the public. The DOT selected the March Networks solution for its video quality, H.264 compression and system reliability, as well as its support for analytic applications such as left object detection and queue length monitoring.
“The March Networks system is ideally suited to the open, service-oriented character of the DOT’s customer care facility,” said Fayez Kahale, Director, Metallic Equipment Technologies E.S.T (METECH EST). “It enables them to maintain the highest security standards and respond proactively to potential customer issues, such as increasing wait times or service delays.”
Working with METECH EST, an experienced March Networks’ Certified Solution Provider based in the region, the DOT has expanded its IP surveillance system with additional CamPX MiniDome IP cameras. In the future, it can also use the solution to integrate existing analog CCTV infrastructure into the all-IP video network cost-effectively using VideoSphere Edge encoders and video management software.