Milestone Systems Announces Service Offerings for Continuous Return on Investment

  • Jun 16, 2015

Milestone Systems announces a support service under the name Milestone Care, as part of the company’s ongoing commitment to maximize the business value of video management systems for partners and customers. Milestone Care can help minimize risk and downtime as well as reduce support costs through a tiered choice of comprehensive technical services, including direct assistance in deployment and daily operations, and resolving issues in the video infrastructure.

Milestone Care is a supplement to the support that customers already receive today from the trained and highly skilled Milestone reseller network. Partners and customers can choose to leverage Milestone Care for a more complete and flexible support package. The service is designed to provide customers with different service levels depending on their need, for example 24/7 support or during weekends.

All Milestone product and service offerings are sold exclusively through Milestone Partners, empowering them to provide just the right solution for each customer, with the expert support service levels they need most, when they need them. The Milestone Care service organization can draw from all the global resources of Milestone Systems, delivering locally.

The Milestone Care offering consists of four different levels:

  • Milestone Care Basic – Included with all Milestone products, this package gives access to online support resources and user forums. The service includes online access to the latest versions of all Milestone software and Device packs for updating camera drivers. This service offers 30 percent credit when upgrading a current Milestone software product to the newest version of the same product, or when upgrading to a more advanced product.
  • Milestone Care Plus – This package provides the above and adds advanced remote support options with the Milestone Customer Dashboard. This is an online remote monitoring diagnostic service managed by a Milestone partner to do system health checks and resolve issues without the need for customers to be involved. This service level offers full investment protection with 100 percent credit when upgrading from a current Milestone software product to the newest version of the same product, or when upgrading to a more advanced product.
  • Milestone Care Premium – In addition to the above packages, this includes direct and prioritized technical email and phone support and expert assistance 24/7/365, and can be delivered in the customer’s preferred language. Prioritized handling and committed response times with service level agreements, ensures dependable and swift resolution of issues.
  • Milestone Care Elite – Beyond the services listed above, this package provides a Milestone Technical Account Manager dedicated to the customer - the highest possible support level from Milestone. Prioritized handling and committed resolution times with service level agreements, ensures that any critical software issue is resolved promptly and professionally. Customers gain direct access to Milestone internal support systems, with deep insights into the workings of the VMS.

As a complement to Milestone’s software and hardware video surveillance products, Milestone now offers a full portfolio of services designed to maximize the value of Milestone’s products for partners and customers through the entire lifecycle of the investment. Together, the services include a wide range of pre-sales, customization and post-sales services:

  • Custom Development – Tailoring and integration services help the Milestone ecosystem partners meet specific customer needs by fully exploring the flexibility of open platform technology.
  • Milestone Professional Services - System deployment and optimization services unlock the full potential of a Milestone solution while improving the system performance for problem-free and stable operations.
  • Milestone Care – This suite of operational maintenance and support service options are available to Milestone customers through Milestone Partners, designed to ensure smooth operation and ensure a high return on investment.

“Milestone is adding more services as an important business area focus, for our partners and customers to achieve the most out of their open platform technology solutions,” said Kenneth Hune Petersen, chief sales and marketing officer, Milestone Systems. “We aim to support every step of the journey with Milestone. As a leading global enterprise ourselves, we understand the need for comprehensive services that provide expert resources for multiple needs – today and into the future.

Milestone Care is sold exclusively by authorized Milestone Partners to end customers, and will be available starting July 1.

Featured

  • Security Industry Association Announces the 2026 Security Megatrends

    The Security Industry Association (SIA) has identified and forecasted the 2026 Security Megatrends, which form the basis of SIA’s signature annual Security Megatrends report defining the top 10 factors influencing both near- and long-term change in the global security industry. Read Now

  • The Future of Access Control: Cloud-Based Solutions for Safer Workplaces

    Access controls have revolutionized the way we protect our people, assets and operations. Gone are the days of cumbersome keychains and the security liabilities they introduced, but it’s a mistake to think that their evolution has reached its peak. Read Now

  • A Look at AI

    Large language models (LLMs) have taken the world by storm. Within months of OpenAI launching its AI chatbot, ChatGPT, it amassed more than 100 million users, making it the fastest-growing consumer application in history. Read Now

  • First, Do No Harm: Responsibly Applying Artificial Intelligence

    It was 2022 when early LLMs (Large Language Models) brought the term “AI” into mainstream public consciousness and since then, we’ve seen security corporations and integrators attempt to develop their solutions and sales pitches around the biggest tech boom of the 21st century. However, not all “artificial intelligence” is equally suitable for security applications, and it’s essential for end users to remain vigilant in understanding how their solutions are utilizing AI. Read Now

  • Improve Incident Response With Intelligent Cloud Video Surveillance

    Video surveillance is a vital part of business security, helping institutions protect against everyday threats for increased employee, customer, and student safety. However, many outdated surveillance solutions lack the ability to offer immediate insights into critical incidents. This slows down investigations and limits how effectively teams can respond to situations, creating greater risks for the organization. Read Now

Most   Popular

New Products

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.”

  • Mobile Safe Shield

    Mobile Safe Shield

    SafeWood Designs, Inc., a manufacturer of patented bullet resistant products, is excited to announce the launch of the Mobile Safe Shield. The Mobile Safe Shield is a moveable bullet resistant shield that provides protection in the event of an assailant and supplies cover in the event of an active shooter. With a heavy-duty steel frame, quality castor wheels, and bullet resistant core, the Mobile Safe Shield is a perfect addition to any guard station, security desks, courthouses, police stations, schools, office spaces and more. The Mobile Safe Shield is incredibly customizable. Bullet resistant materials are available in UL 752 Levels 1 through 8 and include glass, white board, tack board, veneer, and plastic laminate. Flexibility in bullet resistant materials allows for the Mobile Safe Shield to blend more with current interior décor for a seamless design aesthetic. Optional custom paint colors are also available for the steel frame.

  • A8V MIND

    A8V MIND

    Hexagon’s Geosystems presents a portable version of its Accur8vision detection system. A rugged all-in-one solution, the A8V MIND (Mobile Intrusion Detection) is designed to provide flexible protection of critical outdoor infrastructure and objects. Hexagon’s Accur8vision is a volumetric detection system that employs LiDAR technology to safeguard entire areas. Whenever it detects movement in a specified zone, it automatically differentiates a threat from a nonthreat, and immediately notifies security staff if necessary. Person detection is carried out within a radius of 80 meters from this device. Connected remotely via a portable computer device, it enables remote surveillance and does not depend on security staff patrolling the area.