SecurityTrax Unveils Customizable CRM Platform

Major Platform Upgrade Includes All-New User Experience, Data Resources, and Powerful Integrations and Customizations

  • Apr 28, 2020

SecurityTrax has launched an all-new, customizable cloud-based platform that unites the business operations of security and automation providers, including customer relationship management (CRM). The completely redesigned interface streamlines workflows and provides a single, intuitive and user-friendly experience on any device or web browser.

Enhanced APIs let businesses customize the platform to fit their specific operational needs and processes. New tech tools, workflows, and dashboards give users access to business performance data that drives informed decisions and increases operational efficiencies to deliver enhanced customer experiences. SecurityTrax has simplified pricing to make the new release cost effective for service providers of any size.

SecurityTrax offers unique bi-directional integrations with the Alarm.com platform. Customers can import and manage their Alarm.com accounts directly from within, as well as access valuable partner tools including the Alarm.com Partner Portal, MobileTech and Remote Toolkit. In addition, advanced Alarm.com business intelligence capabilities, including Technician Reporting and Customer Risk Dashboards, automatically populate into Alarm.com from the SecurityTrax platform.

“This is an excellent tool for us and has become a command center for managing our company,” said Melanie Stewart Henson, COO of Stewart Electronics, Inc. in Lyman, S.C. “From management to technicians in the field, every component of our business was thought of and implemented in this software.”

Integrations with key business platforms make it possible for customers to run their entire business operations from a single application using one set of access credentials. Custom templates and workflows built into SecurityTrax helps keep processes consistent while minimizing time spent creating new accounts and avoiding data errors. The cloud-based platform operates within Alarm.com’s highly-compliant data centers.

“Our customers spoke loud and clear about how they expect SecurityTrax to perform for their business,” said Jeff Hansen, president of SecurityTrax. “The new SecurityTrax is entirely rebuilt from the ground up with their needs in mind and to drive efficiency across all departments.”

Featured

  • First, Do No Harm: Responsibly Applying Artificial Intelligence

    It was 2022 when early LLMs (Large Language Models) brought the term “AI” into mainstream public consciousness and since then, we’ve seen security corporations and integrators attempt to develop their solutions and sales pitches around the biggest tech boom of the 21st century. However, not all “artificial intelligence” is equally suitable for security applications, and it’s essential for end users to remain vigilant in understanding how their solutions are utilizing AI. Read Now

  • Improve Incident Response With Intelligent Cloud Video Surveillance

    Video surveillance is a vital part of business security, helping institutions protect against everyday threats for increased employee, customer, and student safety. However, many outdated surveillance solutions lack the ability to offer immediate insights into critical incidents. This slows down investigations and limits how effectively teams can respond to situations, creating greater risks for the organization. Read Now

  • Security Today Announces 2025 CyberSecured Award Winners

    Security Today is pleased to announce the 2025 CyberSecured Awards winners. Sixteen companies are being recognized this year for their network products and other cybersecurity initiatives that secure our world today. Read Now

  • Empowering and Securing a Mobile Workforce

    What happens when technology lets you work anywhere – but exposes you to security threats everywhere? This is the reality of modern work. No longer tethered to desks, work happens everywhere – in the office, from home, on the road, and in countless locations in between. Read Now

  • TSA Introduces New $45 Fee Option for Travelers Without REAL ID Starting February 1

    The Transportation Security Administration (TSA) announced today that it will refer all passengers who do not present an acceptable form of ID and still want to fly an option to pay a $45 fee to use a modernized alternative identity verification system, TSA Confirm.ID, to establish identity at security checkpoints beginning on February 1, 2026. Read Now

Most   Popular

New Products

  • HD2055 Modular Barricade

    Delta Scientific’s electric HD2055 modular shallow foundation barricade is tested to ASTM M50/P1 with negative penetration from the vehicle upon impact. With a shallow foundation of only 24 inches, the HD2055 can be installed without worrying about buried power lines and other below grade obstructions. The modular make-up of the barrier also allows you to cover wider roadways by adding additional modules to the system. The HD2055 boasts an Emergency Fast Operation of 1.5 seconds giving the guard ample time to deploy under a high threat situation.

  • FEP GameChanger

    FEP GameChanger

    Paige Datacom Solutions Introduces Important and Innovative Cabling Products GameChanger Cable, a proven and patented solution that significantly exceeds the reach of traditional category cable will now have a FEP/FEP construction.

  • EasyGate SPT and SPD

    EasyGate SPT SPD

    Security solutions do not have to be ordinary, let alone unattractive. Having renewed their best-selling speed gates, Cominfo has once again demonstrated their Art of Security philosophy in practice — and confirmed their position as an industry-leading manufacturers of premium speed gates and turnstiles.