Shannon Handy Promoted to Site Manager of COPS Monitoring’s New Jersey Operations
COPS Monitoring has promoted Shannon Handy to site manager of New Jersey Operations, recognizing her decade of service and leadership development within the organization.
COPS Monitoring announced today the promotion of Shannon Handy to site manager of New Jersey Operations, recognizing her 10 years of service, leadership growth, and continued commitment to operational excellence.
Handy has spent her entire career at COPS Monitoring in the New Jersey monitoring center. She has progressed through multiple roles, including dispatcher, shift supervisor, shift manager, hiring agent, and, most recently, assistant site manager. Her advancement reflects a deep understanding of operations, a strong alignment with company culture, and a consistent willingness to take on greater responsibility.
In her new role, Handy is responsible for the growth and success of the New Jersey Operations Department. Her areas of focus include staffing, quality performance across response and customer service, and identifying and developing future leaders within the organization. She reports directly to the vice president of operations and oversees two assistant site managers, an additional 10 members of the New Jersey management team, and dozens of dispatchers. She will also lead initiatives focused on continuous improvement, operational efficiency, and overall output while maintaining the high service levels COPS is known for.
“Shannon has consistently demonstrated a tenacious approach to her work and a clear understanding of what excellence looks like in a professional monitoring environment, ” said Jim McMullen, president and chief operating officer. “She has grown into a strong operational leader, is highly respected across the organization, and has earned the trust of both her peers and the leadership team. ”