Monitronics Plans eContract Enhancements

Effective customer interaction is a critical factor in any potential sale, and technology plays a huge part in determining success or failure. That's why Monitronics plans a major enhancement this summer to its ground-breaking eContract mobile application with the integration of technology from DocuSign, an acknowledged leader in electronic signature technology.

Monitronics has made regular enhancements to eContract mobile app since its debut in early 2012. Its release had a huge impact on reducing hard-copy paperwork and streamlining the sales process for the company's Authorized Dealer Network. Using eContract, dealers can quickly complete an electronic version of each contract in the customer's home on an iPad or Android tablet. A PDF copy is then sent instantly to the company and the customer.

The integration of DocuSign will streamline the process even more. For example, the addition of DocuSign to eContract will:

Add another layer of security for transactions while instantly e-mailing the executed contract to both the customer and the dealer.

Provide a centralized method of data capture, which will create a single entry point for dealers.

Improve navigation and enhance interactivity for dealers and customers.

"eContract has always been a powerful tool for our dealers," said Bruce Mungiguerra, senior vice president of Operations for Monitronics. "We're constantly looking for new ways to streamline the contract process and help our dealers provide a positive customer experience. DocuSign will add functionality that benefits both the dealer and the customer, making eContract that much more valuable as a resource."

  • Becoming a Guide on the Customer Journey Becoming a Guide on the Customer Journey

    In this episode, Security Today editor-in-chief Ralph Jensen chats with Chris Hugman of System Surveyor about the customer journey. As the company’s chief executive officer, Hugman continues to work toward his vision of seamless systems management from concept to system end-of-life. He also addresses what it takes to be a guide in the security industry and why it is different from the traditional sales process. Originally a systems integrator, Hugman reveals his thoughts on technology and the prospects of the customer journey over the next few years, as well as the direction of technology.

Digital Edition

  • Environmental Protection
  • Occupational Health & Safety
  • Spaces4Learning
  • Campus Security & Life Safety