Arcules Scales Customer Experience Team to Support Increased Demand for Cloud Services

  • Mar 23, 2022

Arcules, provider of video surveillance-as-a-service solutions, recently announced significant investments to the customer experience team to support enhanced performance, scale, and resilience amid a growing demand to adopt cloud services for video surveillance.

As cloud technologies reshape and disrupt the business models of integrator partners and the security programs of end-users, the customer journey has become more critical. Moving beyond simply managing the cloud and leveraging it to create value for the business is now a C-level directive. The Arcules Customer Experience Team helps position stakeholders to gain continual value from their investments in Arcules solutions, with the overall goal being to deliver easy, intuitive and effortless experiences in both product and the day-to-day business interactions.

The move supports Arcules’ vision of how effective customer engagement in the physical security segment should be defined and reflect the increasing need to connect with customers. The reorganization of Arcules positions all customer-facing individuals outside of the sales department as part of the customer experience team to ensure the seamless and consistent execution of exceptional experiences to customers at all touchpoints along their journey.

The expanded team will work alongside partners and end-users to define outcomes and track key success metrics. They will also offer guidance, resources, and adjustments as needed, including:

-Align customer-centric goals
-Develop actionable plans to deliver differentiated customer experiences
-Guide, monitor, and measure success
-Train security, IT, and aligned stakeholders
-Architect, deploy, integrate, and operationalize solutions
-Troubleshoot issues and resolve problems

“Customer experience has become front and center for organizations rather than a nice to have," said Edward Hobart, Vice President of Customer Experience, Arcules. “The market has gone through a lot of expansion in the past decade. At Arcules, our goal is to clearly define and support this process from the moment you onboard our solutions, through the entire lifecycle. Our comprehensive approach delivers an easy, intuitive, and effortless way of working with us that helps organizations realize accelerated time to value.”

Featured

  • New Report Reveals Top Trends Transforming Access Controller Technology

    Mercury Security, a provider in access control hardware and open platform solutions, has published its Trends in Access Controllers Report, based on a survey of over 450 security professionals across North America and Europe. The findings highlight the controller’s vital role in a physical access control system (PACS), where the device not only enforces access policies but also connects with readers to verify user credentials—ranging from ID badges to biometrics and mobile identities. With 72% of respondents identifying the controller as a critical or important factor in PACS design, the report underscores how the choice of controller platform has become a strategic decision for today’s security leaders. Read Now

  • Overwhelming Majority of CISOs Anticipate Surge in Cyber Attacks Over the Next Three Years

    An overwhelming 98% of chief information security officers (CISOs) expect a surge in cyber attacks over the next three years as organizations face an increasingly complex and artificial intelligence (AI)-driven digital threat landscape. This is according to new research conducted among 300 CISOs, chief information officers (CIOs), and senior IT professionals by CSC1, the leading provider of enterprise-class domain and domain name system (DNS) security. Read Now

  • ASIS International Introduces New ANSI-Approved Investigations Standard

    • Guard Services

  • Cloud Security Alliance Brings AI-Assisted Auditing to Cloud Computing

    The Cloud Security Alliance (CSA), the world’s leading organization dedicated to defining standards, certifications, and best practices to help ensure a secure cloud computing environment, today introduced an innovative addition to its suite of Security, Trust, Assurance and Risk (STAR) Registry assessments with the launch of Valid-AI-ted, an AI-powered, automated validation system. The new tool provides an automated quality check of assurance information of STAR Level 1 self-assessments using state-of-the-art LLM technology. Read Now

  • Report: Nearly 1 in 5 Healthcare Leaders Say Cyberattacks Have Impacted Patient Care

    Omega Systems, a provider of managed IT and security services, today released new research that reveals the growing impact of cybersecurity challenges on leading healthcare organizations and patient safety. According to the 2025 Healthcare IT Landscape Report, 19% of healthcare leaders say a cyberattack has already disrupted patient care, and more than half (52%) believe a fatal cyber-related incident is inevitable within the next five years. Read Now

Most   Popular

New Products

  • Camden CM-221 Series Switches

    Camden CM-221 Series Switches

    Camden Door Controls is pleased to announce that, in response to soaring customer demand, it has expanded its range of ValueWave™ no-touch switches to include a narrow (slimline) version with manual override. This override button is designed to provide additional assurance that the request to exit switch will open a door, even if the no-touch sensor fails to operate. This new slimline switch also features a heavy gauge stainless steel faceplate, a red/green illuminated light ring, and is IP65 rated, making it ideal for indoor or outdoor use as part of an automatic door or access control system. ValueWave™ no-touch switches are designed for easy installation and trouble-free service in high traffic applications. In addition to this narrow version, the CM-221 & CM-222 Series switches are available in a range of other models with single and double gang heavy-gauge stainless steel faceplates and include illuminated light rings.

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.

  • Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

    Connect ONE®

    Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.