Arcules Scales Customer Experience Team to Support Increased Demand for Cloud Services
Arcules, provider of video surveillance-as-a-service solutions, recently announced significant investments to the customer experience team to support enhanced performance, scale, and resilience amid a growing demand to adopt cloud services for video surveillance.
As cloud technologies reshape and disrupt the business models of integrator partners and the security programs of end-users, the customer journey has become more critical. Moving beyond simply managing the cloud and leveraging it to create value for the business is now a C-level directive. The Arcules Customer Experience Team helps position stakeholders to gain continual value from their investments in Arcules solutions, with the overall goal being to deliver easy, intuitive and effortless experiences in both product and the day-to-day business interactions.
The move supports Arcules’ vision of how effective customer engagement in the physical security segment should be defined and reflect the increasing need to connect with customers. The reorganization of Arcules positions all customer-facing individuals outside of the sales department as part of the customer experience team to ensure the seamless and consistent execution of exceptional experiences to customers at all touchpoints along their journey.
The expanded team will work alongside partners and end-users to define outcomes and track key success metrics. They will also offer guidance, resources, and adjustments as needed, including:
-Align customer-centric goals
-Develop actionable plans to deliver differentiated customer experiences
-Guide, monitor, and measure success
-Train security, IT, and aligned stakeholders
-Architect, deploy, integrate, and operationalize solutions
-Troubleshoot issues and resolve problems
“Customer experience has become front and center for organizations rather than a nice to have," said Edward Hobart, Vice President of Customer Experience, Arcules. “The market has gone through a lot of expansion in the past decade. At Arcules, our goal is to clearly define and support this process from the moment you onboard our solutions, through the entire lifecycle. Our comprehensive approach delivers an easy, intuitive, and effortless way of working with us that helps organizations realize accelerated time to value.”