Northborough Police Department Becomes First in Massachusetts to Go Live with ASAP Service

  • Nov 05, 2025

The Northborough Police Department (NPD) has become the first law enforcement agency in Massachusetts to go live with the Automated Secure Alarm Protocol (ASAP) Service, a digital alarm service that automates the exchange of alarm information between alarm-monitoring companies and emergency communications centers (ECCs). NPD deployed ASAP View, a web-based solution that enables faster, more accurate alarm delivery directly to emergency communications personnel.

For Northborough, ASAP View provided a clear path to achieving the benefits of digital alarm delivery without requiring a direct Computer-Aided Dispatch (CAD) integration. The department selected the platform as a practical, infrastructure-friendly option that enabled them to receive alarm information electronically rather than by phone, eliminating transcription errors and delays common to voice calls.

“Our goal was to get alarm information into the hands of our telecommunicators as quickly and accurately as possible,” said Amie Bullard, communications and records supervisor, Northborough Police Department.

ASAP View is hosted on Amazon Web Services (AWS) and provides a secure, standards-based connection to alarm monitoring centers representing 80 percent of the market. The system reduces manual administrative calls, lightens dispatcher workload, and improves response times—turning what used to take minutes into seconds.

As of go-live, Rapid Response is transmitting alarms via ASAP Service to NPD, and more alarm monitoring centers are in queue to transmit soon. Developed through a partnership between the Association of Public-Safety Communications Officials (APCO) and The Monitoring Association (TMA), the Automated Secure Alarm Protocol (ASAP) enables faster, more accurate, and more informed emergency response — saving valuable minutes when every second counts.

Featured

  • Security Today Announces 2025 CyberSecured Award Winners

    Security Today is pleased to announce the 2025 CyberSecured Awards winners. Sixteen companies are being recognized this year for their network products and other cybersecurity initiatives that secure our world today. Read Now

  • Empowering and Securing a Mobile Workforce

    What happens when technology lets you work anywhere – but exposes you to security threats everywhere? This is the reality of modern work. No longer tethered to desks, work happens everywhere – in the office, from home, on the road, and in countless locations in between. Read Now

  • TSA Introduces New $45 Fee Option for Travelers Without REAL ID Starting February 1

    The Transportation Security Administration (TSA) announced today that it will refer all passengers who do not present an acceptable form of ID and still want to fly an option to pay a $45 fee to use a modernized alternative identity verification system, TSA Confirm.ID, to establish identity at security checkpoints beginning on February 1, 2026. Read Now

  • The Evolution of IP Camera Intelligence

    As the 30th anniversary of the IP camera approaches in 2026, it is worth reflecting on how far we have come. The first network camera, launched in 1996, delivered one frame every 17 seconds—not impressive by today’s standards, but groundbreaking at the time. It did something that no analog system could: transmit video over a standard IP network. Read Now

  • From Surveillance to Intelligence

    Years ago, it would have been significantly more expensive to run an analytic like that — requiring a custom-built solution with burdensome infrastructure demands — but modern edge devices have made it accessible to everyone. It also saves time, which is a critical factor if a missing child is involved. Video compression technology has played a critical role as well. Over the years, significant advancements have been made in video coding standards — including H.263, MPEG formats, and H.264—alongside compression optimization technologies developed by IP video manufacturers to improve efficiency without sacrificing quality. The open-source AV1 codec developed by the Alliance for Open Media—a consortium including Google, Netflix, Microsoft, Amazon and others — is already the preferred decoder for cloud-based applications, and is quickly becoming the standard for video compression of all types. Read Now

Most   Popular

New Products

  • Camden CV-7600 High Security Card Readers

    Camden CV-7600 High Security Card Readers

    Camden Door Controls has relaunched its CV-7600 card readers in response to growing market demand for a more secure alternative to standard proximity credentials that can be easily cloned. CV-7600 readers support MIFARE DESFire EV1 & EV2 encryption technology credentials, making them virtually clone-proof and highly secure.

  • HD2055 Modular Barricade

    Delta Scientific’s electric HD2055 modular shallow foundation barricade is tested to ASTM M50/P1 with negative penetration from the vehicle upon impact. With a shallow foundation of only 24 inches, the HD2055 can be installed without worrying about buried power lines and other below grade obstructions. The modular make-up of the barrier also allows you to cover wider roadways by adding additional modules to the system. The HD2055 boasts an Emergency Fast Operation of 1.5 seconds giving the guard ample time to deploy under a high threat situation.

  • FEP GameChanger

    FEP GameChanger

    Paige Datacom Solutions Introduces Important and Innovative Cabling Products GameChanger Cable, a proven and patented solution that significantly exceeds the reach of traditional category cable will now have a FEP/FEP construction.