LakeComm 911 Automates Emergency Alarm Processing System
The new technology eliminates manual phone calls from monitoring companies to dispatchers, saving dozens of hours each month.
- By Jesse Jacobs
- Jun 12, 2026
A regional emergency communications center in Illinois has launched an automated alarm system designed to streamline public safety workflows and accelerate emergency response times.
LakeComm 911, which serves 30 public safety agencies across Lake County, integrated the Automated Secure Alarm Protocol service to transmit alarm notifications directly into its computer-aided dispatch database. The technological upgrade removes the requirement for telecommunicators to manually answer and log thousands of commercial and residential alarm calls annually.
Agency data indicates the dispatch center will process approximately 12,000 automated alarm notifications each year. Traditional handling methods require multiple phone calls between dispatchers and private alarm-monitoring centers to verify incident data. Industry benchmarks show manual data entry can add between two and eight minutes to dispatch timelines while increasing the risk of transcription errors.
The automated protocol functions as an American National Standards Institute accredited standard. The system architecture transmits data from private monitoring networks through the Illinois criminal justice message switch and the National Law Enforcement Telecommunications System. A specialized interface developed by Tyler Technologies allows the incoming data to populate dispatch fields automatically.
Projections show the automation will eliminate up to 133 hours of manual data entry per month for the dispatch center. Administrative officials stated the recovered operational hours will be redirected toward managing high-priority emergency calls and reducing staff workloads.
Twelve national alarm-monitoring companies have established compatibility to transmit automated data to the Illinois center under the new framework.