Genetec's GTAP Wins ASP's 'Ten Best Web Support Sites 2011'

  • May 31, 2011

Genetec has announced its recent win for "Ten Best Web Support Sites 2011" for its Technical Assistance Portal (GTAP) awarded by The Association of Support Professionals (ASP). The GTAP is an online portal that was designed as an extension to Genetec's Technical Assistance Center to provide customers with in-depth technical information, product assistance tools and peer-to-peer forums.

The GTAP was selected for the award, along with nine other support sites, by a panel of judges with expertise in Web support design and implementation. The panel based their decisions on 25 separate performance criteria, covering the following main areas: overall usability, design, and navigation; knowledgebase and search implementation; interactive features; customer experience; and, the major site development challenge.

"We are extremely proud to receive recognition from such a well-known association," said Christian Morin, director of customer experience at Genetec. "This award is the culmination of all the feedback we have received over the years from our customers and partners. A lot of time and effort have been invested into developing the documentation, tools and overall experience of the GTAP to make it easier for our customers to get the answers they need. And, we don't intend to stop there. We will continue to enhance the GTAP to make it a one-stop-shop for any technical assistance our customers may require on our products and services."

Within the GTAP, customers can browse a large variety of technical information on Genetec's full suite of security solutions including Security Center, AutoVu, Omnicast, and Synergis. Customers also can interact with peers though forums, sign-up for support webinars and access tools to aid them in the installation and maintenance phases of their projects. GTAP users also exclusively receive regular updates on service releases, new product features, article postings and more.

The other 2011 winners included Ariba, CheckPoint Software Technologies, Cisco Systems, Hewlett Packard, Juniper Networks, Nokia, and Red Hat, TiVo and Websense. The 10 winning sites will be profiled in a book called "The Ten Best Web Support Sites of 2011," to be published by the ASP in July.

"Year after year, we've watched technology companies enhance the quality of their Web-based customer support," said Jeffrey Tarter, ASP executive director. "For most technology companies, Web support sites have become the primary channel for interacting with their user community, and there seems to be little doubt that a well-executed Web support strategy pays large dividends in terms of customer loyalty and competitive differentiation."

Featured

  • Gaining a Competitive Edge

    Ask most companies about their future technology plans and the answers will most likely include AI. Then ask how they plan to deploy it, and that is where the responses may start to vary. Every company has unique surveillance requirements that are based on market focus, scale, scope, risk tolerance, geographic area and, of course, budget. Those factors all play a role in deciding how to configure a surveillance system, and how to effectively implement technologies like AI. Read Now

  • 6 Ways Security Awareness Training Empowers Human Risk Management

    Organizations are realizing that their greatest vulnerability often comes from within – their own people. Human error remains a significant factor in cybersecurity breaches, making it imperative for organizations to address human risk effectively. As a result, security awareness training (SAT) has emerged as a cornerstone in this endeavor because it offers a multifaceted approach to managing human risk. Read Now

  • The Stage is Set

    The security industry spans the entire globe, with manufacturers, developers and suppliers on every continent (well, almost—sorry, Antarctica). That means when regulations pop up in one area, they often have a ripple effect that impacts the entire supply chain. Recent data privacy regulations like GDPR in Europe and CPRA in California made waves when they first went into effect, forcing businesses to change the way they approach data collection and storage to continue operating in those markets. Even highly specific regulations like the U.S.’s National Defense Authorization Act (NDAA) can have international reverberations – and this growing volume of legislation has continued to affect global supply chains in a variety of different ways. Read Now

  • Access Control Technology

    As we move swiftly toward the end of 2024, the security industry is looking at the trends in play, what might be on the horizon, and how they will impact business opportunities and projections. Read Now

Most   Popular

Featured Cybersecurity

Webinars

New Products

  • Unified VMS

    AxxonSoft introduces version 2.0 of the Axxon One VMS. The new release features integrations with various physical security systems, making Axxon One a unified VMS. Other enhancements include new AI video analytics and intelligent search functions, hardened cybersecurity, usability and performance improvements, and expanded cloud capabilities 3

  • A8V MIND

    A8V MIND

    Hexagon’s Geosystems presents a portable version of its Accur8vision detection system. A rugged all-in-one solution, the A8V MIND (Mobile Intrusion Detection) is designed to provide flexible protection of critical outdoor infrastructure and objects. Hexagon’s Accur8vision is a volumetric detection system that employs LiDAR technology to safeguard entire areas. Whenever it detects movement in a specified zone, it automatically differentiates a threat from a nonthreat, and immediately notifies security staff if necessary. Person detection is carried out within a radius of 80 meters from this device. Connected remotely via a portable computer device, it enables remote surveillance and does not depend on security staff patrolling the area. 3

  • Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

    Connect ONE®

    Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation. 3