La Jefa de Seguridad de México

La industria de seguridad está dominado por hombres, o cómo dice Lucy Rivero, “México está  lleno de machos.” Pero no dejes que te engañe, Lucy es seguridad en México.

Por casualidad conocí a Lucy ayer mientras estaba leyendo mis e-mails. Ella estaba entrando el Expo con su hijo cuando dos hombres bien vestidos querian hablar con ella.

Desde ese momento, sabía que Lucy era alguin que tenía que conocer y introducir a ustedes.

Lucy es presidente de InAlarm, una empresa de distribución muy establecida en Ciudad México. Le compañia tiene once oficinas en México, una en Guatemala e una en EE. UU.

Por veinticinco años, InAlarm y Lucy Rivero han sido sinónimos con seguridad en México.

Antes de empezar InAlarm, Lucy era secretaria para una compañia de distribución en Dallas, Texas. Durante ese tiempo, ella se familiarizó con los productos y los tipos de clientes que  los compraba. Eventualmente, la compañia quebro y Lucy regreso a México con el sueño de establecer su propia compañia.

“Hay gente que me piden consejos sobre empezando un negocio,” dijo Lucy. “Primero, les digo que se tienen que educar. El entrenamiento es unas de las partes más importantes del mundo empresarial. Y despues, ser paciente.”

Unos de los elementos importantes que Lucy prescribe es amar tu trabajo y tener pasión por lo que estás haciendo. Y Lucy sabe algo de pasión: Ella empezo su empresa con sólo $5,000 y una idea. Ahora InAlarm distribuye alarmas, CCTVs, productos de control de acceso, equipo de detección de incendios y comunicaciones de IP.

Y despues que estableces tu negico, que haces? Te enfocas en entrenamiento y servicios de clientes.

“Los clientes se merecen buen servicio,” dijo Lucy. “La industria de distribución fue muy afectado por la recesión y tenemos que describirnos como proveidores de servicios para ser exitosos.”

“Oportunidades pasan cada cinco minutos. Tienes que trabajar con pasión.”

Si, a veces soy terco, pero estoy contento que insistí en hablar con Lucy. Fue unas de las entrevistas mejores que he tenido en muchos años.

 

About the Author

Ralph C. Jensen is the Publisher/Editor in chief of Security Today magazine.

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