Hanwha Techwin Announces Warranty and Replacement Program Enhancements -- Security Today

Hanwha Techwin Announces Warranty and Replacement Program Enhancements

These programs are effective March 1, 2017

Feb 15, 2017

Hanwha Techwin America is pleased to announce new Warranty and Advanced Replacement Programs designed to enhance Gold and Silver STEP Partner support. These programs are effective March 1, 2017.

The enhanced Warranty Program, which covers all IP cameras and NVRs, is a two-tiered program. All Gold and Silver STEP Partners will be offered a five (5) year warranty on parts and labor for all IP products. All Authorized and non-Partner resellers receive a three (3) year warranty on parts and labor for eligible products. The zoom/focus and pan/tilt motor assembly for IP PTZ cameras will remain three (3) years.

“Our new enhanced Warranty and Advanced Replacement Programs underscore Hanwha Techwin America’s indelible commitment to our reseller partners,” said Tom Cook, Vice President of Sales, Hanwha Techwin America. “This commitment to our reseller partners ensures the availability of replacement products and extended warranty coverage, and further amplifies the advantages Hanwha Techwin America brings to the industry.”

The Advanced Replacement (AR) Program, which covers all IP cameras and NVRs, is designed to augment Hanwha Gold and Silver STEP Partners accessibility to replacement products, should it be needed. Under this new AR Program Gold STEP Partners are provided advanced replacement of IP cameras and NVRs for a period of one (1) year from the date of original purchase. Silver STEP Partners receive advanced replacement of eligible IP cameras and NVRs for a period of six (6) months from date of original purchase.

Featured

ASIS and SIA Release 2026 Security LeadHER Agenda

The upcoming conference in Minneapolis will focus on leadership development and career advancement for women in the security sector. Read Now
- Industry Events
- Cybersecurity
- Dealers and Integrators
Strengthening Healthcare Security with Sentri-Zone

With over half of physicians feeling unprotected at work, Sentri-Zone offers a proactive shield against the rising tide of healthcare violence. Read Now
- Hospital
- Facility Security
- Physical Security
Executive Protection in a Noisy World: Why Speed and Defensibility Matter

CSOs are not short on data; they are short on time and trust. This is particularly true when it comes to Executive Protection (EP) in a high-velocity threat environment, where an online post can escalate into a real-world incident within minutes. Read Now
FBI Warns of Potential Iranian Drone Threat to California Coast

Federal intelligence suggests sea-based unmanned aerial vehicle strikes are being considered as retaliation for the ongoing Middle East conflict. Read Now
- Homeland Security
- Government
- Incident Response
How Agentic AI Will Shape the Autonomous SOC at Scale at ISC West 2026

SOCs, a relatively new phenomenon in the field of security, have seen steady, incremental improvements since their inception in the 90s. Fast forward to today, and the architecture of threat detection and response has dramatically outpaced the teams responsible for its oversight. Read Now

Artificial Intelligence

Security Today eNews

Sign up today for essential industry news and product information that can help you stay afloat in the fast-paced world of security.

Email Address*Country*

Please type the letters/numbers you see above.

Webinars

Whitepapers

New Products

Compact IP Video Intercom

Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.
Automatic Systems V07

Automatic Systems, an industry-leading manufacturer of pedestrian and vehicle secure entrance control access systems, is pleased to announce the release of its groundbreaking V07 software. The V07 software update is designed specifically to address cybersecurity concerns and will ensure the integrity and confidentiality of Automatic Systems applications. With the new V07 software, updates will be delivered by means of an encrypted file.
A8V MIND

Hexagon’s Geosystems presents a portable version of its Accur8vision detection system. A rugged all-in-one solution, the A8V MIND (Mobile Intrusion Detection) is designed to provide flexible protection of critical outdoor infrastructure and objects. Hexagon’s Accur8vision is a volumetric detection system that employs LiDAR technology to safeguard entire areas. Whenever it detects movement in a specified zone, it automatically differentiates a threat from a nonthreat, and immediately notifies security staff if necessary. Person detection is carried out within a radius of 80 meters from this device. Connected remotely via a portable computer device, it enables remote surveillance and does not depend on security staff patrolling the area.