Improving Operations

Kirkland’s Home Décor stores choose new cameras to improve security

Protecting assets and people has always been a top priority for Kirkland's, a global home décor retailer. With over 400 stores in 37 states, Kirkland's is a go-to spot for a broad selection of distinctive merchandise: art, mirrors, candles, lamps, frames, accent rugs, furniture and more. When they evaluated their security solutions in 2016, they determined they needed to upgrade the analog video surveillance systems in use at their existing locations and plan for new stores.

Saraya Charlton, Kirkland's Loss Prevention Investigator, said the analog video surveillance cameras they had in place were acceptable, but they desired cameras with wider coverage and better resolution. The department was also frustrated with the amount of time it took to investigate incidents for loss prevention and personal injury claims.

Each time they were called to investigate an incident – vandalism, theft, employee misconduct, a slip and fall, or a cut from broken merchandise – each individual store had to extract the footage from the analog DVR at that location and send it to loss prevention at Kirkland's headquarters.

Charlton said Kirkland's sought an IP-based solution that could be accessed remotely and would make the loss prevention investigation process more efficient. Management wanted a camera that provided a clear picture, while minimizing bandwidth usage and providing additional analytics capabilities.

Working with several systems integrators, Kirkland's chose to deploy an IP video surveillance solution consisting of Hanwha video surveillance cameras managed by Salient's enterprise Video Management Software (VMS).

The first phase of the security upgrade has included the deployment of 1,800 Hanwha Wisenet X series XNV-6011 2 megapixel HD dome cameras and Wisenet Lite vandal-resistant dome cameras at 200 Kirkland's locations as well as the distribution center and the e-commerce building. As new stores are built by this growing retailer, they will also include the Hanwha-Salient security solution. They expect to have a full migration to IP at all locations by 2021.

Each Kirkland's location is outfitted with approximately eight cameras that are positioned to capture the entrance, the sales poor and the back of house operations. Charlton said Hanwha's cameras provide the most comprehensive view of the store possible.

"The wide-angle capability – as well as the quality of the camera – is really what sold us on Hanwha," Charlton said. "We are getting the best views possible and they are allowing us to see the entire sales poor which is exactly what we wanted and needed."

Hanwha's Wisenet X series of cameras is a perfect fit for the retail environment. The wide-angle 2.8 mm lens captures a 112-degree horizontal field of view. For a retailer, that means doing more with less.

Charlton said the Hanwha cameras are particularly useful at store entrances because, thanks to the WDR feature, video images are not affected by the bright sunlight that often shines through the windows and they can still see faces clearly. And because many of Hanwha's cameras offer license free analytics, Kirkland's will begin exploring that capability in the future to gain information on people counting, heat mapping and dwell time.

The Hanwha-Salient solution has improved Kirkland's loss prevention investigation efficiency since the team is able to pull recorded video from any camera via the Salient VMS rather than wait for information to be extracted from an analog DVR. They also appreciate being able to use Hanwha's Device Manager to troubleshoot and resolve any camera issues remotely first rather than unnecessarily sending out a service technician.

In addition to offering quality images, improved field of view and more efficient operations, the Hanwha solution has also helped Kirkland's conserve valuable bandwidth with Hanwha WiseStream II compression technology, Charlton said.

WiseStream II dynamically controls encoding, balancing quality and compression according to movement of the image Combined with H.265 compression, bandwidth efficiency can be improved by up to 75 percent compared to current H.264 technology.

"We share our video surveillance and security bandwidth with our Point of Sale system and we don't ever want to take away from the bandwidth of POS transactions or impact the speed at which they go through," Charlton said. "Hanwha's Wisestream compression technology fits our business model and along with Salient helps preserve and efficiently manage bandwidth. It's really helpful to have a camera that's smart enough to be able to tweak and regulate itself."

This article originally appeared in the April 2020 issue of Security Today.

About the Author

Jordan Rivchun is the Director of Business Development and Vertical Solutions at Hanwha Techwin America.

Featured

  • Maximizing Your Security Budget This Year

    The Importance of Proactive Security Measures: 4 Stories of Regret

    We all want to believe that crime won’t happen to us. So, some business owners hope for the best and put proactive security measures on the back burner, because other things like growth, attracting new customers, and meeting deadlines all seem more pressing. Read Now

  • 91 Percent of Security Leaders Believe AI Set to Outpace Security Teams

    Bugcrowd recently released its “Inside the Mind of a CISO” report, which surveyed hundreds of security leaders around the globe to uncover their perception on AI threats, their top priorities and evolving roles, and common myths directed towards the CISO. Among the findings, 1 in 3 respondents (33%) believed that at least half of companies are willing to sacrifice their customers’ long-term privacy or security to save money. Read Now

  • Milestone Announces Merger With Arcules

    Global video technology company Milestone Systems is pleased to announce that effective July 1, 2024, it will merge with the cloud-based video surveillance solutions provider, Arcules. Read Now

  • Organizations Struggle with Outdated Security Approaches, While Online Threats Increase

    Cloudflare Inc, recently published its State of Application Security 2024 Report. Findings from this year's report reveal that security teams are struggling to keep pace with the risks posed by organizations’ dependency on modern applications—the technology that underpins all of today’s most used sites. The report underscores that the volume of threats stemming from issues in the software supply chain, increasing number of distributed denial of service (DDoS) attacks and malicious bots, often exceed the resources of dedicated application security teams. Read Now

Featured Cybersecurity

Webinars

New Products

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening. 3

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols. 3

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.” 3