Diebold Earns Top Honors as CSAA Central Station of the Year

Diebold Inc.’s monitoring center in Uniontown, Ohio, has added another award to its trophy case after being named the Central Station Alarm Association (CSAA) 2011 Central Station of the Year. Diebold is the first repeat winner of the annual award, having previously won in 2007.

Diebold’s monitoring center serves as an extension of a customer’s security operations by monitoring a variety of security and energy-related systems, including video and access control systems, data networks and other items to help mitigate risk to physical and logical assets. These solutions help customers reduce costs, streamline operations and increase customer shareholder value.

The CSAA is a trade association representing companies offering CSAA-approved monitoring services. It honors top-performing companies and professionals for attaining a distinct level of professionalism, as well as making significant contributions to the security industry.

“Diebold’s monitoring and business philosophy is based on people, process and technology to ensure customer security and satisfaction,” said Charles E. Ducey Jr., executive vice president, North America operations, Diebold. “Our monitoring center goes above and beyond traditional security measures to offer solutions to address our customers’ complete monitoring needs. Earning the Central Station of the Year award for a second time is a testament to our continued investment in employees, certifications and advanced monitoring technology.”

Diebold’s monitoring center is Five-Diamond certified by the CSAA and is UL, ULC and ULCRZM certified by Underwriters Laboratories. It is among the first centers to earn UL certification as a National Industrial Security Monitoring Station, which certifies the center to deliver alarm monitoring services to the U.S. government.

“The most critical aspect of our business involves recruiting, qualifying and retaining quality employees. Diebold employees participate in continuous training and career development to advance the quality of their work, increase employee morale and cultivate teamwork,” said Bob Carfolo, central station operations manager, Diebold. “Our dedicated team is surely one of the primary reasons we received the CSAA award.”

Beyond its two-time Central Station of the Year distinction, Diebold’s monitoring center is no stranger to awards. It received a 2010 Call Center Excellence Award from the International Quality & Productivity Center. In addition, Frost & Sullivan named Diebold the North American Commercial Monitoring Company of the Year in 2009 and 2010, as well as the Physical Security Systems Integrator of the Year in 2008, 2009 and 2010.

In addition to its Ohio location, Diebold operates monitoring centers in Hawaii and Mexico. Collectively, the centers provide service to sites located in the continental United States, Latin America, Canada, Puerto Rico and the Pacific Islands. The Diebold Advanced Dealer Program also provides another distribution channel by enabling pre-certified security dealers to leverage its monitoring services.

Featured

  • AI to Help Resolve Non-Emergency Calls Across Utah and Decrease 911 Caller Wait Times

    The Utah Communications Authority (UCA), which oversees the state’s next generation 911 technology services, recently announced that public safety answering points (PSAPs) throughout the state plan to implement Motorola Solutions’ Virtual Response technology to automate the receipt and resolution of 10-digit non-emergency line calls in Utah with the help of AI. Read Now

  • Report Reveals Local Governments Face Surge in Ransomware Attacks with Minimal Resources

    KnowBe4, the cybersecurity platform that comprehensively addresses human risk management, recently released new research highlighting the critical cybersecurity challenges facing state, local, tribal, and territorial (SLTT) governments. The report details how government organizations have become prime targets for cybercriminals while simultaneously facing severe resource constraints. Read Now

  • Video Surveillance Trends to Watch

    With more organizations adding newer capabilities to their surveillance systems, it’s always important to remember the “basics” of system configuration and deployment, as well as the topline benefits of continually emerging technologies like AI and the cloud. Read Now

  • New Report Reveals Top Trends Transforming Access Controller Technology

    Mercury Security, a provider in access control hardware and open platform solutions, has published its Trends in Access Controllers Report, based on a survey of over 450 security professionals across North America and Europe. The findings highlight the controller’s vital role in a physical access control system (PACS), where the device not only enforces access policies but also connects with readers to verify user credentials—ranging from ID badges to biometrics and mobile identities. With 72% of respondents identifying the controller as a critical or important factor in PACS design, the report underscores how the choice of controller platform has become a strategic decision for today’s security leaders. Read Now

  • Overwhelming Majority of CISOs Anticipate Surge in Cyber Attacks Over the Next Three Years

    An overwhelming 98% of chief information security officers (CISOs) expect a surge in cyber attacks over the next three years as organizations face an increasingly complex and artificial intelligence (AI)-driven digital threat landscape. This is according to new research conducted among 300 CISOs, chief information officers (CIOs), and senior IT professionals by CSC1, the leading provider of enterprise-class domain and domain name system (DNS) security. Read Now

New Products

  • Compact IP Video Intercom

    Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.

  • Mobile Safe Shield

    Mobile Safe Shield

    SafeWood Designs, Inc., a manufacturer of patented bullet resistant products, is excited to announce the launch of the Mobile Safe Shield. The Mobile Safe Shield is a moveable bullet resistant shield that provides protection in the event of an assailant and supplies cover in the event of an active shooter. With a heavy-duty steel frame, quality castor wheels, and bullet resistant core, the Mobile Safe Shield is a perfect addition to any guard station, security desks, courthouses, police stations, schools, office spaces and more. The Mobile Safe Shield is incredibly customizable. Bullet resistant materials are available in UL 752 Levels 1 through 8 and include glass, white board, tack board, veneer, and plastic laminate. Flexibility in bullet resistant materials allows for the Mobile Safe Shield to blend more with current interior décor for a seamless design aesthetic. Optional custom paint colors are also available for the steel frame.